David Unruh is a Senior Manager in T-Mobile’s Customer Service Learning and Development organization. In his current role, Unruh oversees the strategy, development and implementation of the Universe 2.0 project, which involves the replacement of most of the representative and customer-facing systems. He has 20 years of experience in designing and developing learning solutions. Unruh has also served as an adjunct professor in the College of Education at the University of Washington.