All Resources

How to Ensure Your Diversity, Equity, and Inclusion Programs Deliver Value
Discussions about diversity, equity, and inclusion (DEI) are center stage in many organizations. This conversation is not new-it’s just that DEI is a topic on which attention ebbs and flows. When inequities and bad behavior risk or damage individual or organizational reputation, microscopic focus ensues. When things seem to rock along smoothly, focus moves elsewhere. Organization leaders pledge hundreds of millions of dollars to commission studies, launch training sessions, and hire consultants and diversity czars. But is it working? Some experts argue that, despite decades of hand wringing, costly initiatives, and uncomfortable conversations, organizations have, apart from a few exceptions, fallen far short of their goals.1

Reinventing Learning: Credentialing Organizations' Golden Opportunity to Help Learners — and Their Business
Modern employees are turning away from traditional education and learning toward certifications and online learning.
You’ve seen the challenges facing today’s workers who want to take their careers to the next level. You know they need the credentials to get ahead and succeed. You also know they need modern learning tools to gain access to the future they want.
So, the question is: what can you do to support them?
In this white paper, you will learn how credentialing bodies can seize this golden opportunity to reinvent their approach and create scalable learning that is aligned with where education is headed.
What Now?: Optimize Online Learning to Sustain Digital Transformation Post-Pandemic Session
The COVID-19 pandemic has forced organizations to move their learning and development offerings online. The digital transformation of learning has had advantages for workers now able to access learning and development online, at their own pace, and from their own homes. However, the maddash approach to migrating existing face-to-face content to a digital format without time to intentionally cultivate a desired digital learning experience has left some learners and organizations with the impression that online learning is not as effective or engaging as face-to-face.

Solve the Learning Engagement Problem
Engaged learning is unlikely to be the result of an aggregation of courses selected from content providers.
The L&D department needs to stop only focusing on ‘courses’ (created externally of the organisation or wholly by L&D) and rather start partnering with the business. Tapping into tacit knowledge and SMEs in order to create resources and experiences which drive measurable value and performance.
This eBook aims to demonstrate the power of SME learner relationships in driving engagement.
Read the eBook and learn:
What engagement with learning - and the process of learning - really looks like
How tech can enable and support a culture of learning engagement and performance
Real examples of how progressive companies such as Vodafone, Avon, Carpetright and Scandic build and maintain an army of engaged learners

Learner Engagement and Performance: From Correlation to Causation
Research from Brandon Hall Group found that course-centric learning lacks a connection with business and performance outcomes. While course-centric learning defines much of corporate learning today, this approach cannot keep up with the speed of change, nor can it provide adequate performance support.
Organizations seeking to improve learner engagement to drive performance outcomes must address the following key issues:
How do we develop a learning strategy that focuses on the learner?
What do learners need from learning programs to be engaged and successful?
What must be included in learning programs to ensure an effective experience?
Which tools and technologies should organizations leverage as part of the learner experience?
Best Practices for Writing Effective Assessment Questions for Your eLearning Courses
Are you asking the right questions at the end of your eLearning course? Are these questions closely tied to the learning objectives? Do you include application-based questions in the assessment? If the answer to any of these questions is ‘No’ or ‘Not sure’, join Dr. Pooja Jaisingh, as she talks about the best practices for writing effective assessment questions for your eLearning courses.
If Not You, Who? How to Crack the Code of Employee Disengagement
Organizations in the top tier of employee engagement outperform their peers by 147% in earnings per share and have a 90% better growth trend than their competition. However, only 36% of U.S. workers are engaged, which means the vast majority sleepwalk through the day giving you zero discretionary effort. vvvvv
Use PowerPoint Live Presentations to Create Unique Audience Experiences
PowerPoint has a wonderful new presentation option called Live Presentations. You can share a deck with your audience and they can each have a personalized experience with subtitles, multi-language translations, reactions, and feedback. It’s a terrific way to share content, whether remotely or even in-person.

The Future of Learning
What does the future of learning bring to the corporate world? What are the challenges and opportunities? Read all about it in our guide to the changing landscape of learning & development.
Topics in the eBook include:
The global trends affecting L&D including upskilling & reskilling, sustainability and more
How education technology can support your strategy for success in a changing world
Tips and tricks for top-quality remote training and bright learning outcomes

Training Program Manager Playbook
As a training manager, your time and resources are spent developing others, and your own development is likely to be pushed to the side. But making time for your own development can help improve the effectiveness.
In this eBook, you'll learn the skills you need to take your program management to the next level.
You'll also learn:
Characteristics of top training programs
How to conduct a needs assessment to align training needs to organizational goals
Tips for conducting data analysis to identify training trends

Virtual Coaching to Improve Group Relationships
Few can dispute that the Covid-19 pandemic has revolutionized the workplace. Before the pandemic and according to a Gallup poll conducted in August 2020, the average American worker averaged 2.4 days of a 20-workday month telecommuting; during the pandemic, the average American worker is averaging 5.8 workdays telecommuting (Jones, 2020). One in four U.S. workers now works completely from home. While only 51 percent of Chinese employees work from home, 69 percent of U.S. workers do (Liang, 2020). After the pandemic has been vanquished, many workers will prefer to work at home either full-time or part-time (Courtney, 2020). Employers that offer work from home opportunities will enjoy advantages in attracting and retaining star talent.
Download this paper by Dr. William J. Rothwell & Cho Hyun Park to learn their ideas on how to manage and improve on how virtual coaching can provide some effective solutions.
Critical Thinking for the Modern Team Members
Over 60% of daily tasks are about problems that have no clear answers. They are exceptions from routine tasks and they require different skill sets. Unfortunately, traditional training and learning designs are limited to instructions and memorization of content. Instructions are useful when problems are specific and known. They are ineffective in problems that require more critical thinking.
Tips and Tricks for Using Illustrations and Vector Graphics in eLearning Courses
Using illustrations is one of the prominent ways of creating visuals for eLearning courses. There are a lot of stock photo websites from where you can download and use these illustrations and vector graphics.

Creating a Coachable Culture
Many companies profess to make coaching and skills training a priority, but how many actually do? A recent State of Sales Coaching report indicates there is more preaching than teaching occurring in B2B sales environments. That’s a dangerous trend in a time when The Wall Street Journal reports that companies are struggling to fill sales roles.
Our latest special report explores what a coachable culture is and how to get there if you’re not already.
Other articles include:
How to Scale Your Coaching Capabilities With AI
3 Steps to More Effective Virtual Coaching
Coaching for Stronger Teams In a Hybrid Environment
TechLearn Preview #1: The Secrets of Virtual Psychological Safety
Come join us for a free one-hour session packed full of valuable tips from three of the most dynamic and effective practitioners in the business today and a free preview of the insights they'll be providing at the TechLearn conference. Did we say free??? Don't be late!
6 Ways to Ride the Next Wave of Digital Transformation in Professional Learning
We have reached a pivotal moment in the learning industry—particularly for training companies—as a result of digital transformation. Digital learning has proven to be an effective and efficient way to consume training and scale your learning program. It’s safe to say that if you are resistant to transforming, your business will become obsolete.
Embarking on a Permission Mission: Giving Yourself the OK to Succeed
If you're not yet where you want to be in your life and career, what's holding you back? Most of us know the steps we need to take to move up to the next level, but often something gets in the way. And quite frequently that's obtaining "permission" to succeed. The hold-ups can come from many sources; let Dr. Cindy McGovern help you navigate these internal channels, and challenge the inner voices that govern our lives. Whether your biggest goals are professional or personal, Dr. Cindy's strategies will make your permission mission a successful one.
How an Agile Instructional Design Process Inspires a Collaborative Culture of Learning
Are you developing and deploying learning with the most efficient process possible? Agile development is no longer just for software developers; it’s being rapidly adopted in the Learning and Development industry because it’s proving to be more effective!

How to Orchestrate an Agile Learning Design Process
The role of L&D professionals is rapidly changing. Now is the time to evolve.
Yesterday, "Agile" development was the exclusive territory of software developers. Today, new tools and resources are making it possible for learning professionals to easily deliver content on demand, in modern formats that are proving to be more effective in eliciting dramatically improved results.
Download this eBook to discover how learners’ expectations of content and delivery have changed, and how you can leverage that change to deliver stronger results to your organization.
3 Apps to Make Assessing and Polling Questions Fun!
"There’s an app for that!" Are you adding variety to your training with apps like Turning Technologies, Vevox and UMU? There are so many free add-ons you can use to effectively poll, assess and expertly handle Q&A during online training. Becky will share a few of her favorite tools she uses to make sure communication is a 2-way street on every webinar.
Virtual Coaching to Improve Group Relationships
The global pandemic, caused by Covid-19, has forced many people to work from home. In fact, of all U.S. workers, 56 percent could do all or some of their work from home. According to Global Workplace Analytics (GlobalWorkplaceAnalytics.com), it is estimated that:
Shifting to Virtual: Updating Your Blended Learning Design
It’s been over 12 months since our lives were turned upside down by COVID-19. A significant change has been our sudden increased reliance on technology, allowing us to connect virtually with our family, friends, and colleagues all over the world.

Attract and Convert More Customers with the Right Sales Story - 3 Steps for Creating—and Delivering—Messaging that Sells
Emerging from the COVID-19 pandemic, many (if not all) companies are hyperfocused on boosting sales. A Google search for "sales enablement" yields millions of results—and a variety of conflicting definitions.
Clearly, sales enablement can mean different things to different people. To some, it’s tools, tactics, and training. To others, it’s all about strategy, data, and analytics.
To us, it includes all those things—but it always starts with the story.
Like any good book, your sales story should be a page-turner—keeping prospects hooked by engaging, inspiring, and making powerful emotional connections with them.
But too often, the stories sales teams tell are fragmented, overly focused on product specs and features, or misaligned with marketing.
The right story can make all the difference. And because research suggests that 50% of leads are qualified but not ready to buy, telling that story in the right ways at the right stages of the sales funnel is essential for converting new prospects into loyal customers.
But an effective sales story involves more than delivering certain keywords to drive awareness, consideration, and decision as prospects move through the funnel. It should be a holistic, consistent thread that runs through all your communications to prospects—and one that’s laser-focused on the value you offer and the problems you can solve for them.
Here are three critical steps to ensure that your sales team is telling a clear and compelling story about what you offer and why people will want to engage with your brand.
Create Beautiful Presentations in Google Slides Like a Graphic Design Guru
Google Slides is the new kid on the block in presentation software, but it’s also one of the most capable tools out there. With so many now using G-suite for ultimate productive collaboration, and with the increased importance of slideware in online communication, it’s important to know how to use Google Slides to create impressive and engaging decks that communicate effectively. Come along to this masterclass to see how to revamp your slides to make them amazing.