This guide is your go-to resource for creating impactful retail training. You’ll learn to spot and fix major mistakes retail businesses make when training their frontline employees and discover how to build an effective, results-driven online training strategy with an LMS.

Managers are essential to employee engagement, with Gallup reporting that our relationship with our manager accounts for 70% of the variance in team employee engagement. We know that good employee/manager relationships are necessary - but how do we build them while ensuring that we're still supporting growth and encouraging improvement? Feedback is one of the strongest pillars of any employee/manager relationship - the slowest to build and the easiest to crumble. Check out our Guide to Coaching Conversations for tips on building strong employee/manager relationships and giving feedback that changes both parties for the better!

As a training professional, you understand the critical importance of evaluating the impact of your programs. But, are you confident that you're using the Kirkpatrick Model to its fullest potential? Training professionals around the world say they use the Kirkpatrick Model to evaluate the impact of their programs, but are they doing it right?  

When writing sales presentations, we’re normally worried about the competition. Where do we have the edge? But more sales opportunities are lost to the status quo than competitors. Why? And what can you do about it?  

Feelings of connection between leadership and employees are fostered through open communication, but in a recent report we found less than half of organizations offer communication with leaders regularly. Ongoing feedback between leaders and employees is a cornerstone of developing accountable people who feel seen and heard. Those who receive ongoing feedback and understand their areas for improvement are nearly 2x more likely to succeed in their role.

Learning Experience Design (LXD) is in a constant state of evolution. To stay ahead, L&D professionals must continually adapt their practices to create effective, engaging, and impactful learning experiences. This webinar will provide actionable insights into the latest trends, technologies, and learner expectations shaping LXD.  

Are you looking to elevate your corporate training programs? Join Dr. Robin Sargent, founder of IDOL courses and a leader in instructional design, for an engaging webinar where you'll discover the 7 essential models that can transform your eLearning and training initiatives.  

Gathering stories from SMEs is a never-ending challenge. SMEs are busy, and they generally don’t understand training and learning the way you do as an instructional designer. You need to align what SMEs share with what your learners need. Ultimately, you need relevant examples and stories from SMEs to make your eLearning more realistic, relevant, and engaging.  

AI gives PowerPoint users major FOMO (fear of missing out), but it doesn't have to! Using AI in presentations is a fun journey you can join. In this session, we'll explore simple, effective ways to use AI within PowerPoint and beyond, all to boost your presentation game.

As L&D prepares to sett the stage for AI adoption in the organization, we find ourselves with the opportunity and the responsibility to lead the conversation around some very hard questions - none of which we have the answers to.  

ROI Certification® equips individuals with the expertise to measure and evaluate program success. Since the first ROI Certification session in 1995, more than 16,000 professionals have participated in the process, making it one of the most sought-after certifications for managers and professionals. To become a Certified ROI Professional® (CRP), participants must conduct an ROI study, demonstrating mastery in evaluating program effectiveness.  

Join our dynamic one-hour workshop, "Canva Reimagined: A Deep Dive into the New UI and Animation Capabilities", designed specifically for instructional designers, eLearning developers, and trainers! Dive into the sleek new interface of Canva and unlock the secrets of creating captivating animations with ease. Whether you're sprucing up your eLearning modules or designing interactive training materials, this workshop will equip you with the skills to elevate your designs and engage your audience like never before!  

This session will explore the why, what, and how of Learning Escape Games. Why would we use an escape game vs any other learning experience? What in the world is a learning escape game? How do I build one (or at least where do I start?) We will play. We will chat. And you will escape this session.  

As a business leader, you know that people do business with, and refer business to, people they "know, like and trust". But you're frustrated because you don't have the customer growth or referrals to ignite your sales.   

Gamification can be a powerful tool to engage and motivate employees, but when used improperly, it can backfire—leading to burnout, unsustainable productivity, and even exploitation. In this webinar, learn the key mistakes to avoid when implementing gamification in your employee training programs. We'll explore how to ensure your gamification strategy promotes meaningful learning, rewards quality over speed, and respects employee well-being. Discover real-world examples and best practices to create an ethical and effective gamification plan that aligns with both employee motivation and business goals. Join us to learn how to use gamification to build a healthier, more productive workplace!  

Did you know that 81% of working professionals say their team is not operating anywhere near its full potential? If you’ve ever heard, "We can’t seem to make a decision," "No one will step up" and "We can’t seem to have a good, healthy debate," you are not alone.   

You want it this way; I want it that way. It’s been said that negotiation is the art of "letting the other side have your way." But just how skilled are we at practicing the day-to-day art of negotiation at work? Do you get sweaty palms just anticipating an interaction or blurt out a request that sounds strangely like a demand? Can you talk your way out of an impossible timeline or get that budget bump your unit desperately needs? Although there are times when we’d give just about anything to gain the upper hand on the job, what we say and how we say it can make or break us in the long run—and often, in the short run, too. As always, our communication skills are on the line.

There isn’t a manager on earth who doesn’t wish they could get more out of their people. Unfortunately, when it comes to motivating their teams, most managers tend to treat everyone the same. Why? Because it’s easy and it’s fair. They essentially turn into Oprah by proclaiming, "Everyone gets a gift card if we hit our goal!"

Although Quiet Quitting is all the rage, speaker/author Bob Kelleher first introduced the concept in his You Tube Video, Who's Sinking Your Boat (1.3 million views). In this dynamic and multimedia presentation, Bob shares studies that show that an individual's level of engagement or disengagement can be directly linked to a variety of factors:

Join us for a special episode of Learning from The Leading Edge as we explore the groundbreaking intersection of Extended Reality (XR) and Generative AI. Professors Karl Kapp, Tony O'Driscoll and David Metcalf will tackle the hottest questions in learning technology, moderated by Dr. Anders Gronstedt.

In this one-hour session, we'll dive deep into the world of AI voice technologies, exploring how these advancements are revolutionizing the creation of voiceovers, podcasts, and other vocal assets for learning. We'll examine the strategic implications of integrating AI voice into your L&D initiatives, discuss tactical approaches for implementation, and navigate the ethical considerations that arise when using synthetic voices. Through live demonstrations, you'll witness firsthand the capabilities and potential of these AI tools, gaining practical insights into how they can enhance your learning content and streamline production processes.

Do you use ADDIE or Agile Design in your work? Have you used ADKAR or Kotter’s 8-Step Model? Are these learning models designed for learning or change? For learning programs to drive demonstrable behavior change, L&D professionals can turn to approaches used by change management professionals. In turn, change management professionals increase their success when they borrow approaches form behavioral psychology and learning science. The fact that McKinsey & Co. report that over 70% of change efforts fail to deliver their intended outcomes suggests we have opportunities to improve our capability for learning and change. How can we bring these disciplines together to increase our chances of success? Research over the last 18 months by Larry Mohl at Rali has uncovered four validated change capabilities that are measurable and predictive of change initiative success. These capabilities are being used as part of Rali's Change Experience solution as they work with organizations. In this session you will have the opportunity to discuss these capabilities, review company use cases, and assess one of your own initiatives.

360 Feedback: Lessons from 30 Years in the Business

High Impact Evaluation: A Breakthrough Model to Drive Training Impact, Not Just Measure It