Welcome to the "Ethics Overview" video lesson meant to provide a foundational understanding of what ethical principles are and how ethics manifest in the workplace. Ethics apply to individuals, groups, corporations, and even whole communities. Ethics shape how you act and what society perceives is right, just, and responsible. Because of this, ethics are vitally important to consider and understand as you navigate the workplace. In this lesson, you’ll learn about examples of unethical workplace behavior and ethical dilemmas. Plus, you’ll learn how to respond in an unethical situation and what questions you should ask yourself when you’re unsure about what to do. Ultimately, every single employee at an organization is responsible for maintaining an ethical workplace. After completing this lesson, you’ll be better able to do just that.

Welcome to ‘Ethical Communication,’ a video lesson that describes how miscommunications occur, ways they negatively impact workplace relationships and reputations, and methods for mitigating them. This lesson is the fourth of seven in the ‘Ethics Essentials’ video course meant to teach employees about the fundamentals of ethics and explain how ethics should be handled in the workplace. Part of having a healthy work culture is having healthy communication. When individuals fail to communicate in a forthright and clear manner, the consequences can be disastrous for everyone involved. After viewing this lesson, learners should have a better understanding of how to communicate more effectively and avoid miscommunications altogether.

Welcome to ‘Essential Management Skills,’ a video lesson that covers the variety of skills necessary to be an effective manager. This lesson is the third of four in the ‘Management Basics’ video course meant to lay the foundation for understanding what it means to be and succeed as a manager in any organization. You need to know the ins and outs of how your industry works, and you also need to be able to communicate clearly with all your employees. You need to be able to motivate and encourage your employees, and you also need to be able to think critically about how you can improve your current processes. From technical skills to motivational techniques, this lesson explains the importance of being well-rounded as a leader.

Welcome to the "Employee Retention: Building a High-Performance Work System" video lesson meant to explain what a high-performance work system is and why it’s important. This video lesson is the first of seven in the "Boosting Employee Retention" video course, which provides actionable advice on how to hold on to your organization’s high-performing employees. In this lesson, learners will come to understand how high-performance work systems relate to employee retention. Viewers will also learn about key theories regarding employee satisfaction and motivation—and lack thereof.

Poor working habits and unaware personal habits can have a negative impact at work. In fact, the habits of an annoying coworker are the number one source of stress in the workplace. For organizations, bad habits reduce efficiency, destroy teams, affect profits, and chase good employees into the arms of the competitor. Take a look at the Top 40 Annoying List and see if perhaps you have behaviors that are in need of adjustment. Learn how to create good work habits and how to make your personal habits professional.

Welcome to the Effective Writing Skills video course meant to help learners transform their business writing into professional, accurate, and meaningful correspondence. In this lesson, learners will become aware of how widespread the issue of poor writing skills is. This lesson also conveys tips for making writing easier to read, as well as information on an application that can help improve readability.

Welcome to the "Effective Internal Customer Service" video lesson meant to define what an internal customer is and how they should be treated. At any organization, most of the focus is placed solely on external customers. But, what about your internal customers? These are the people who you service within your organization or who play an integral part in your organization’s operations. Because they are so vital to the products and services you provide to external customers, your internal customers should be treated with the care, respect, and attention they deserve. So, after watching this lesson, you should pay special attention to how you communicate with and treat your internal customers.

Welcome to the "Effective Email 101" video lesson intended to outline the basics of communicating effectively through email. In this lesson, viewers will learn the steps to using their email productively as well as some best practice tips to keep in mind. This lesson covers four steps of effective email writing in detail: filling out address fields, creating a meaningful subject line, writing the content of the email, and proofreading the message. Finally, the lesson provides best practices and how to implement them. These best practices include keeping it simple, maintaining a friendly tone, using formatting strategically, removing jargon, being thoughtful about replies, and using email for the right purpose.

Welcome to the "Developing Empathy" video lesson meant to show learners how to become more empathetic at work and in life. This video lesson is the first of two in the two-part "Empathy as a Soft Skill" series. In this lesson, viewers will learn what empathy is and differentiate it from sympathy. In addition, learners will become familiar with a specific process for treating others with empathy at work.

Performance reviews are an essential component of our work. These reviews may be formal, end of the year discussions, or they may be short informal feedback sessions. Either way, receiving information about one’s performance is key for anyone’s success. Performance feedback helps us know what we’re doing well, informs us on what we need to strengthen, and gives us an idea of our current level of performance. This course will provide a process for you to help employees become clear on what is going well, and find out what they need to do differently. As a result they will be more focused and able to deliver the right work, at the right time, at the right level of performance. By completing this course, you will know how to give employees receive feedback on their job performance. This course has been approved for one hour of PDU credit from PMI (Project Management Institute).

Welcome to Delivering Stellar Customer Service, a video lesson meant to help you have effective customer service! By remembering the acronym STAR, you will help your organization be seamless, trustworthy, attentive, and resourceful when dealing with customers. This philosophy of service applies to the human, business, and hidden dimensions in the workplace. The viewer will learn how to care for customers in a way that helps the organization succeed as a whole.

Welcome to the "DISC Styles: High C" video lesson, which takes a deep dive into the High C personality style. This lesson is the first of four in the "Decoding DISC Styles" video course meant to help learners better understand each DISC personality type. In this lesson, viewers will learn the typical traits of those with a High C personality. Learners will also discover how High C’s work with others and how to best persuade or sell to High C’s.

Welcome to the "Cybersecurity Toolkit," a series of video lessons designed to cover everything you need to know about keeping your workplace safe from cyberattacks. This lesson, "Cybersecurity: Social Engineering Attacks," defines social engineering and its types and also provides advice on how to avoid it. This lesson describes the three common types of social engineering, four psychological factors that hackers leverage, and action steps for protecting yourself against a social engineering attack. After viewing this lesson, the learner should have an understanding of what social engineering attacks entail and they should also feel prepared to recognize and avoid attacks.

Welcome to the "Cultivating a Respectful Workplace" video lesson, which addresses how to be a respectful employee who perpetuates a respectful environment. In this one-off lesson, viewers will learn what respect is and consider the benefits a respectful workplace offers. Plus, learners will ponder some examples of respect, as well as some examples of disrespect. Finally, viewers will become familiar with several easy tips for treating others with respect and making the workplace one characterized by civility.

Embracing Change was created to stimulate conversation. Using & person-on-the-street; interviews, you will be introduced to a cast of characters that not only share how we should deal with change, but are required to put their thoughts into action.

Welcome to the topic of continuous quality improvement (CQI)! CQI: Data is a video course meant to show how data can be documented and analyzed for continuous quality improvement in your organization. This video lesson, Types and Uses, is the first of five. It emphasizes the importance of management by fact, explains the four types of data, and describes reasons for needing data in continuous process improvement.

We will learn if common sense can be learned. We will learn the steps to making good decisions. We will learn the benefits of common sense. Common sense is the ability to think and behave in a reasonable way … to make a decision based on a simple perception of the situation or the facts. Though common sense is a natural instinct, it is not genetic but can be learned through self-awareness and logical thinking. Considering that making good decisions is a skill and that the decisions you make steer much of your direction in life, learn ways to make good decisions.

Welcome to the "Change Survival Toolkit: Coping with Change" video lesson intended to guide learners through the emotional aspects of organizational change. In this lesson, viewers will learn some effective coping skills, from recognizing what they can control to getting support. In addition, learners will become familiar with some stress management techniques that can help them deal with changes more productively. This video lesson is part of the "Change Survival Toolkit" series intended to help employees in an organizational role navigate massive changes. Keywords: change management

Welcome to the "Building Customer Loyalty" video lesson meant to illustrate the importance of transforming one-time customers into loyal fans. This video lesson is the fourth of six in the "Closing Sales with Confidence" course, which instructs learners on how to effectively close sales. In this lesson, viewers will consider the significance generating maximum lifetime customer value and learn why retaining customers is preferable to acquiring new customers. Learners will also discover how to use customer feedback loops to drive customer loyalty and how to use the Net Promoter Score to measure customer satisfaction.

This video manages to explain why you should care about safety without ever telling you that it’s for your own good. There’s also no boring crap in here about how a safe workplace is a productive workplace, and there’s also an attempted murder. That’s right - in a safety video! The point is, talking about safety doesn’t have to be boring, and neither is this video. Enjoy!

This course is made for managers and is designed to help you lead and manage others. As a manager, you will perform this course on your own. By completing this course, you will be able to plan and conduct productive conversations with those you will work within your new role. Each course in this series has been approved by the Project Management Institute (PMI) for one hour of continuing education credits (PDU)

Welcome to the Being Truthful about Tough Messages video lesson meant to teach you how to face difficult discussions with honesty and directness. In this lesson, learners will become aware of why people often aren’t truthful about tough messages at work. In addition, viewers will learn about the four types of truth resistance: psychological resistance, financial resistance, perceptual resistance, and confident awareness. Finally, learners will receive useful tips for conveying difficult messages truthfully and productively.

Speaking assertively means using direct, positive language.  Learn what to say and how to say it.  Including using "I" statements, being specific, asking for more information, demonstrating respect, not starting statements with apologies and being tactful while using positive words. 

Welcome to The Working World, brought to you by BizLibrary TV! In this video lesson, ‘Establishing a Culture of Civility,’ employees at Professionals Collective learn about the importance of having a respectful and harassment-free work culture. Through the employees’ experiences and reflections, viewers will see how creating a civil workplace involves leadership setting a good example and teaching intervention skills to employees. This anti-harassment course, which was designed to comply with state laws, is sure to capture your engagement while teaching you everything you need to know about workplace harassment. Special thanks to content consultant Deborah C. England, Esq., of San Francisco, CA, who kindly reviewed all harassment content with a critical and judicial eye.