Welcome to ‘Ethical Communication,’ a video lesson that describes how miscommunications occur, ways they negatively impact workplace relationships and reputations, and methods for mitigating them. This lesson is the fourth of seven in the ‘Ethics Essentials’ video course meant to teach employees about the fundamentals of ethics and explain how ethics should be handled in the workplace. Part of having a healthy work culture is having healthy communication. When individuals fail to communicate in a forthright and clear manner, the consequences can be disastrous for everyone involved. After viewing this lesson, learners should have a better understanding of how to communicate more effectively and avoid miscommunications altogether.

Welcome to ‘Essential Management Skills,’ a video lesson that covers the variety of skills necessary to be an effective manager. This lesson is the third of four in the ‘Management Basics’ video course meant to lay the foundation for understanding what it means to be and succeed as a manager in any organization. You need to know the ins and outs of how your industry works, and you also need to be able to communicate clearly with all your employees. You need to be able to motivate and encourage your employees, and you also need to be able to think critically about how you can improve your current processes. From technical skills to motivational techniques, this lesson explains the importance of being well-rounded as a leader.

Welcome to the "Employee Retention: Building a High-Performance Work System" video lesson meant to explain what a high-performance work system is and why it’s important. This video lesson is the first of seven in the "Boosting Employee Retention" video course, which provides actionable advice on how to hold on to your organization’s high-performing employees. In this lesson, learners will come to understand how high-performance work systems relate to employee retention. Viewers will also learn about key theories regarding employee satisfaction and motivation—and lack thereof.

Poor working habits and unaware personal habits can have a negative impact at work. In fact, the habits of an annoying coworker are the number one source of stress in the workplace. For organizations, bad habits reduce efficiency, destroy teams, affect profits, and chase good employees into the arms of the competitor. Take a look at the Top 40 Annoying List and see if perhaps you have behaviors that are in need of adjustment. Learn how to create good work habits and how to make your personal habits professional.

Welcome to the Effective Writing Skills video course meant to help learners transform their business writing into professional, accurate, and meaningful correspondence. In this lesson, learners will become aware of how widespread the issue of poor writing skills is. This lesson also conveys tips for making writing easier to read, as well as information on an application that can help improve readability.

Welcome to the "Effective Internal Customer Service" video lesson meant to define what an internal customer is and how they should be treated. At any organization, most of the focus is placed solely on external customers. But, what about your internal customers? These are the people who you service within your organization or who play an integral part in your organization’s operations. Because they are so vital to the products and services you provide to external customers, your internal customers should be treated with the care, respect, and attention they deserve. So, after watching this lesson, you should pay special attention to how you communicate with and treat your internal customers.

Welcome to the "Effective Email 101" video lesson intended to outline the basics of communicating effectively through email. In this lesson, viewers will learn the steps to using their email productively as well as some best practice tips to keep in mind. This lesson covers four steps of effective email writing in detail: filling out address fields, creating a meaningful subject line, writing the content of the email, and proofreading the message. Finally, the lesson provides best practices and how to implement them. These best practices include keeping it simple, maintaining a friendly tone, using formatting strategically, removing jargon, being thoughtful about replies, and using email for the right purpose.

Welcome to the "Developing Empathy" video lesson meant to show learners how to become more empathetic at work and in life. This video lesson is the first of two in the two-part "Empathy as a Soft Skill" series. In this lesson, viewers will learn what empathy is and differentiate it from sympathy. In addition, learners will become familiar with a specific process for treating others with empathy at work.

Performance reviews are an essential component of our work. These reviews may be formal, end of the year discussions, or they may be short informal feedback sessions. Either way, receiving information about one’s performance is key for anyone’s success. Performance feedback helps us know what we’re doing well, informs us on what we need to strengthen, and gives us an idea of our current level of performance. This course will provide a process for you to help employees become clear on what is going well, and find out what they need to do differently. As a result they will be more focused and able to deliver the right work, at the right time, at the right level of performance. By completing this course, you will know how to give employees receive feedback on their job performance. This course has been approved for one hour of PDU credit from PMI (Project Management Institute).

Welcome to Delivering Stellar Customer Service, a video lesson meant to help you have effective customer service! By remembering the acronym STAR, you will help your organization be seamless, trustworthy, attentive, and resourceful when dealing with customers. This philosophy of service applies to the human, business, and hidden dimensions in the workplace. The viewer will learn how to care for customers in a way that helps the organization succeed as a whole.