Welcome to the Microsoft Office 365 - OneDrive video lessons! You can upload files to the cloud with OneDrive. (Navigate OneDrive, Sort and Filter Directories, Upload, Drag & Drop, Create Subfolder, Move Files, Preview / List Mode, Copy, Delete, Rename, Advantages of OneDrive, Download Files.)

To insert an existing Excel chart to your presentation, you can copy and paste the chart to the desired slide. When adding a chart from Excel into your PowerPoint presentation, you have the option of either linking or embedding the chart to your presentat

What’s new in Outlook? Better navigation, advanced screen integration, new tools—plus improvements to all your favorite features. This must-see course takes you backstage to show what 2013 has in store for you, including exciting new tools for linking to social media sites like Facebook®, peeking inside your mailbox while you’re in your Calendar, replying straight from the Preview window and many more advancements. It’s e-mail management to the max. This lesson discusses the new Microsoft Interface and addresses how to use the "sneak peak" feature.

Excel users have been crying out for new, more functional features that will eliminate workarounds and give new solutions to old problems. Excel 2013 has the answers—and this special course pulls back the curtain on what makes this new version so special, shows you what’s new and explains how the revamped tool options can simplify your workload by improving your number crunching and upgrading your data presentation. This lesson introduces the fundamentals of MS Office Excel 2013.

We want to communicate to the person who’s calling us that they’re the most important thing. However, when we have to put them on hold, it says exactly the opposite. In this program you can learn some techniques that makes it easier for the caller when they’re placed on hold.

Entrepreneurship is the practice of selling ideas and having the passion and perseverance to make it become a reality. Some of the world's largest companies were started by entrepreneurs. This course defines what it means to be an entrepreneur, their impact on the economy of the United States, the role of patents, and the definition of a free market economy.

Welcome to our Territory Development series. In this course, we focus on Sales Communication. Within your sales role you will be presented with the task of submitting proposals to your client. This can happen several ways.

Welcome to the 12th video in the Selling at a Distance series.  If products and services simply sold themselves, organizations wouldn’t need salespeople at all!  Even with today’s technology, the salesperson remains a critical driver of revenue.  In this series, salespeople will learn how to master the new skills required to Sell at a Distance. In selling, rejection is a part of life. This video will show the importance of not getting discouraged, how to deal with rejection, and ensuring that your sales processes are top notch.

Welcome to the 3rd video of 9 in the Selling at a Distance sub-series, "Prospecting by Phone." Some people think that cold calling can be intimidating, exhausting or out-of-date. In this series, you will learn different strategic guidelines and tips to becoming effective at prospecting by phone. The primary goal of prospecting is to get someone to call you back. This video provides what you need to say on your incoming greeting to reach that goal.

Welcome to the Fundamentals of Customer Service version of the Performance Excellence video series. This is the tenth video lesson in a series of 11 and discusses how the small choices you make now could potentially cost you a lot of money down the road and how keeping customers coming back is extremely important to your success. You have to be continually creating and reinforcing a reputation in your community and in the industry, while internally, you want to be a great department, and have everyone in your organization, and within your extended enterprise of vendors and partners, know that you deliver great service. This series will help you provide the best service possible whether you are a supplier, or a customer.