Welcome to the "DISC Styles: High C" video lesson, which takes a deep dive into the High C personality style. This lesson is the first of four in the "Decoding DISC Styles" video course meant to help learners better understand each DISC personality type. In this lesson, viewers will learn the typical traits of those with a High C personality. Learners will also discover how High C’s work with others and how to best persuade or sell to High C’s.

Welcome to the "Cybersecurity Toolkit," a series of video lessons designed to cover everything you need to know about keeping your workplace safe from cyberattacks. This lesson, "Cybersecurity: Social Engineering Attacks," defines social engineering and its types and also provides advice on how to avoid it. This lesson describes the three common types of social engineering, four psychological factors that hackers leverage, and action steps for protecting yourself against a social engineering attack. After viewing this lesson, the learner should have an understanding of what social engineering attacks entail and they should also feel prepared to recognize and avoid attacks.

Welcome to the "Cultivating a Respectful Workplace" video lesson, which addresses how to be a respectful employee who perpetuates a respectful environment. In this one-off lesson, viewers will learn what respect is and consider the benefits a respectful workplace offers. Plus, learners will ponder some examples of respect, as well as some examples of disrespect. Finally, viewers will become familiar with several easy tips for treating others with respect and making the workplace one characterized by civility.

Embracing Change was created to stimulate conversation. Using & person-on-the-street; interviews, you will be introduced to a cast of characters that not only share how we should deal with change, but are required to put their thoughts into action.

Welcome to the topic of continuous quality improvement (CQI)! CQI: Data is a video course meant to show how data can be documented and analyzed for continuous quality improvement in your organization. This video lesson, Types and Uses, is the first of five. It emphasizes the importance of management by fact, explains the four types of data, and describes reasons for needing data in continuous process improvement.

We will learn if common sense can be learned. We will learn the steps to making good decisions. We will learn the benefits of common sense. Common sense is the ability to think and behave in a reasonable way … to make a decision based on a simple perception of the situation or the facts. Though common sense is a natural instinct, it is not genetic but can be learned through self-awareness and logical thinking. Considering that making good decisions is a skill and that the decisions you make steer much of your direction in life, learn ways to make good decisions.

Welcome to the "Change Survival Toolkit: Coping with Change" video lesson intended to guide learners through the emotional aspects of organizational change. In this lesson, viewers will learn some effective coping skills, from recognizing what they can control to getting support. In addition, learners will become familiar with some stress management techniques that can help them deal with changes more productively. This video lesson is part of the "Change Survival Toolkit" series intended to help employees in an organizational role navigate massive changes. Keywords: change management

Welcome to the "Building Customer Loyalty" video lesson meant to illustrate the importance of transforming one-time customers into loyal fans. This video lesson is the fourth of six in the "Closing Sales with Confidence" course, which instructs learners on how to effectively close sales. In this lesson, viewers will consider the significance generating maximum lifetime customer value and learn why retaining customers is preferable to acquiring new customers. Learners will also discover how to use customer feedback loops to drive customer loyalty and how to use the Net Promoter Score to measure customer satisfaction.

This video manages to explain why you should care about safety without ever telling you that it’s for your own good. There’s also no boring crap in here about how a safe workplace is a productive workplace, and there’s also an attempted murder. That’s right - in a safety video! The point is, talking about safety doesn’t have to be boring, and neither is this video. Enjoy!

This course is made for managers and is designed to help you lead and manage others. As a manager, you will perform this course on your own. By completing this course, you will be able to plan and conduct productive conversations with those you will work within your new role. Each course in this series has been approved by the Project Management Institute (PMI) for one hour of continuing education credits (PDU)