Welcome to the video lesson on LGBT+ equality in the workplace. This lesson is intended to reinforce training on harassment and discrimination by viewing it through the lens of sexual orientation and gender identity. In this lesson, viewers will come to understand the legal, business, and personal cases for not discriminating against LGBT+ individuals. In addition, learners should come to recognize that the workplace needs to be a place of equality and respect. Ultimately, viewers should understand their personal responsibility to not create differences but rather focus on their common goal—get work done.

Welcome to the "Leadership Toolkit," a series of video lessons covering everything you need to know about being an effective leader for your employees. This lesson, "Leadership: Top 10 Characteristics of Strong Leaders," describes commendable leadership qualities, ranging from confidence to dependability. From it, learners will understand that being a strong leader means balancing a variety of seemingly contradictory qualities. You have to be confident, yet vulnerable. You have to be adaptable, yet dependable. Do you have what it takes to be a strong leader?

"Innovation" is the 19th dimension in the 21-dimension LEAD NOW! Leadership Development Model. Watch this video and determine your own open-mindedness and how this may affect your team. Learn how to cultivate a fun and positive atmosphere that encourages innovation. Through innovation, you gain the ability to apply better solutions to current or future needs.

Welcome to the "Lead by Listening" video lesson intended to demonstrate how to become a better listener and, thereby, become a better leader as well. First, the viewer will learn how to become a great listener with four keys steps, from showing interest to feeding it back in the conversation. Then, this lesson covers tips for improving listening skills in general, especially when speaking with subordinates. After completing this lesson, viewers will understand how to listen properly to become a more effective leader and a better communicator overall. Keywords: communication, communication skills, active listening

Welcome to the Lead By Example series meant to arm you with tools for leading effectively, even when your power is limited. This video lesson, Influencing Without Authority, discusses influencing others in the context of both asking for help and shaping a decision. First, it explains the importance of determining the payoff necessary to convince someone to help you. Then it explains what you have to offer -- from competence to experience to strong collaboration skills -- to guide a result. Ultimately, learners should understand that influence is a critical skill to master to project their thoughts, requests, and opinions in a meaningful way that others are receptive to.

MARCOM's Video On Demand (VOD) program on Ladder Safety discusses different types of ladders, the hazards that can be associated with them, and how employees can work with them safely. This VOD program is one of the most effective and efficient ways to get employees the training that they need, in a classroom or individually through their desktop or tablet computer.

Let's start our look at online marketing with a look at SEO, or search engine optimization.

Welcome to "Internal Crisis Communication," a video lesson meant to describe how to inform internal employees about a crisis. This lesson covers the importance of creating a culture of transparency for an organization to ensure everyone, especially frontline employees, feels comfortable coming forward about any issues they encounter. Then, when a crisis does occur, leaders must also respond appropriately, promptly, and consistently. This will not only allay employee fears but also keep everyone on the same page. From this lesson, viewers will learn how to prepare for and respond effectively during a crisis situation.

Welcome to the "Improving Your Workplace Communication" video lesson intended to teach learners how to minimize miscommunications at work! In this lesson, viewers will learn the basic definition of communication and come to realize that communication attempts often go awry for various reasons. Learners will also discover solutions for common communication mistakes at work and become familiar with the 7 C’s of effective communication. Ultimately, learners should feel well-equipped to communicate more effectively with their coworkers, clients, customers, and managers.

Anyone that has worked in an office for any length of time has run into them. That co-worker that frustrates you with their nasty behavior. Let’s be honest, it’s a bit of an understatement to say that a difficult employee can affect everyone in the workplace. Their behavior not only obstructs their performance, but it negatively affects everyone in the work environment as well.