Your organization invests a great deal into learning and development programs. Do you know if your programs are working? Worth the investment of time and other resources? If your programs are meeting their goals, do you have insight as to why? Or, if they’re not performing well, do you know what they need to succeed? 

How do you design a presentation based on the values of accessibility, diversity, equity, and inclusion (DEI)? This session offers insights into the value of inclusivity that you can use in your own presentations, or share with your boss/team/client/company. Join us in this deep dive into an incredibly important topic.

Transitioning content from classroom and elearning modules into bite-size microlearning isn’t as difficult as it sounds. One key to quick lesson design is finding a simple, repeatable template. In this session, you’ll discuss how to chunk existing content into microlessons, transform classroom and elearning modules into quick bursts of training, and deliver it in a nice red bow!

We know you do amazing things with employee training and development all year long. Training magazine’s Training APEX Awards program offers the opportunity to showcase that excellence to your customers, employees, potential new hires, and senior leaders. It also helps you benchmark the effectiveness of your organization’s employee training and development—all applicants receive a feedback report and qualitative scorecard and can do a Training APEX Awards feedback call.  

In today’s post-pandemic world, yesterday’s L&D strategies are falling short. Cultural changes including a remote/hybrid workplace, the new "metaverse," and the expectation of knowledge on-demand have forced learning strategies to change. Innovations including virtual reality (VR), augmented reality (AR), microlearning, video-based practice, and machine learning (ML) are getting better results, so you need to be prepared.

In recent years, instructional video has become a major part of online learning. Thousands of tutorials are available on Youtube and we have all become accustomed to watching all kinds of video tutorials covering the most diverse topics. Unfortunately, video only offers the learner a linear, non-interactive experience. As instructional designers, we know that interactivity is essential to providing learners with engaging experiences that maximize retention. Fortunately, Adobe Captivate 2019, has several tools for importing videos into your interactive eLearning content. You can even make your videos completely interactive with a few easy-to-use tools.  

Your stakeholders have asked for something more effective than the same old drab eLearning course. But how do you do that? Attend this upcoming workshop on how to create more effective eLearning by using scenarios and learn when scenario-based learning is more useful and impactful than regular eLearning, where you can get stories to use in your scenario-based learning, and how you can take your existing content and convert it to scenario-based learning.

Just because the world is starting to open up again doesn’t mean things are going to back to the "old normal"--nor should they! Dr. Cindy McGovern will guide you through actionable steps to take to combine the best of old ways and new to create a winning a sales plan.  Many of the changes we were forced to implement in 2020 and 2021 actually turned out to be good for business; find out which ones deserve to stick around, and keep both face time AND Facetime in your toolbox.

According to a recent study by the Brandon Hall Group, most L&D leaders say their technology ecosystem is falling short - but why? Cultural changes including a remote/hybrid workplace, the new "metaverse," and the expectation of knowledge on-demand are forcing learning strategies to adapt. Innovations including virtual reality, augmented reality, microlearning, video-based practice, and machine learning are getting better results, so how do you prepare? If you haven’t already been asked already to implement these newer strategies, expect it. Get a jumpstart on building your next-generation learning technology ecosystem with this eBook.

When we design instruction, we typically hope that participants will remember what they learn and use it back on the job. It makes little sense to teach people how to analyze, make decisions, solve problems, and so forth and not have it influence performance on the job, right? Except…

Oftentimes, webinars and virtual training are focused on "learning for the future." Their goal is to present all the content so the learners will hopefully remember and apply them on the job. Unfortunately, this method creates a big distance between knowing the concept and the time of applying the content. The consequence is that few ideas are retained and eventually applied. Learning, for now, is another option. It enables learners to learn to apply ideas now, instantly, and immediately. The benefits are that the webinars bring immediate results at work, and the learners remember the lessons better because they have the chance to apply them "now."  

To survive within and beyond the pandemic era, your training company’s learning program needs to be online. And, to do eLearning well, you need an LMS.

Digital Transformation has accelerated the need for an agile workforce. Organizations need to go the extra mile to train their employees to be ready for the future of work. 

Everyone wants to use microlearning and many of us are already doing so. But going micro is more than just delivering bite-sized content. It’s about focusing on the learner and their needs. There are many different use cases and formats for microlearning and they meet learner needs in different ways. This creates a tremendous challenge for us to identify the best design practices, delivery approaches, and implementation methods. When we understand HOW we are going micro, and HOW we are meeting the learner’s needs, we deliver microlearning that has value for the learner - and the organization too.

Are we there yet? Kids get restless and eventually stir trouble from the backseat on long road trips. In the same way, participants wonder Are we done yet? when they’re kept to the "backseat" on webinars. But with the right techniques, you can harness your audience into the driver’s seat for an exciting virtual training. In this session you’ll identify difficult online training behaviors and specific strategies to minimize, redirect and cleverly overcome them without breaking a sweat.

OH YES! I hear and answer these questions almost every day. Some questions are basic, others are difficult. But most come from the same root causes. As the saying goes, "The ship has sailed without them". A lot has changed in Learning and Development philosophy and principles, but many continue to ask old questions.  More often,  the cause is that many who asked these questions have not changed their assumptions. However, the consequences of not finding answers to the thorniest questions and applying the solutions impede learners’ ability to learn, contribute, and have passion in what they do. Unanswered questions damage our capacity to design, develop, and implement training and learning. 

For many companies, Learning & Development has taken center stage. In fact, 72% of executives agree that L&D has become a more strategic function in their organization. And among employees, 70% say they would leave their current company for one that invests in employee L&D. With heightened demand for Learning & Development opportunities, many companies are looking for ways to implement a simplified yet effective L&D strategy. Designed for HR professionals, this essential infographic outlines how to make your L&D strategy a seamless part of your organization, motivate your teams, and drive sustainable growth for your company.  It will help you:  Understand what’s valuable to both your employees and customers  Get to the L&D finish line as quickly as possible  Ensure what you are building results in something your employees and customers actually want

The "Great Resignation," "Turnover Tsunami" or the "Big Quit," whatever you choose to call it, the trend of job departures in the last few years has been unnerving for organizations. The workforce is taking stock of their careers and reevaluating their priorities. In 2020 alone, 40% of U.S. workers have changed jobs, managers, or roles. Employees are craving new opportunities for personal growth and learning to help them sharpen or build skills. If your people don’t believe those opportunities exist at your organization, they will look elsewhere. To stem the turnover tide, organizations must connect their people to more personalized learning, critical skills development, and give employees control over their career paths and opportunities for growth. Workers who can see what internal growth opportunities are available within the organization are more likely to stay, as they can chart and track their progress towards the career path they desire. Exposing your people to a wide variety of roles will help them gain a greater range of skills, be more collaborative across business areas and be more productive. And you’ll experience a massive increase in time-to-productivity as your "new" hires will already have most or all of their corporate onboarding done before even assuming the new role. Using your own people as a talent pool for filling job requisitions has a ton of great benefits. Use this checklist as a reference guide to ensure your organization has the tools it needs to plan, facilitate and execute a great internal talent mobility program.

Snagit is a simple yet immensely powerful screen capture and recording software. With its many features, Snagit has found a place in a wide variety of organizations and workflows. Snagit is used to facilitate visual communication, create documentation, provide feedback, create video tutorials, and much, much, much more.

It’s hard to find the perfect vendor in the oversaturated learning technology market (700+ LMS vendors alone). How do you know they’ll be the perfect fit without trying a demo? Who has the time to try hundreds of demos? What’s a Chief Learning Officer (CLO) to do? You need a cheat sheet. This guide will help you narrow down the musthave learning technology features to drive business growth. At the end of the day, you don’t need the perfect piece of learning technology, you need the right fit for your business. Unfortunately, learning technology traditionally focused on only one business segment—employee education. But today, companies use education to build their brands, foster communities, or generate revenue. That’s where traditional learning technologies fall short: they won’t deliver results for these new business models. There are three broad categories for education in the corporate learning space: Training companies and associations sell education programs to individuals or businesses to help them master professional skills, sometimes demonstrating mastery through a certification or credential. Extended enterprise is your network of learners who are not employees but require training on your products or services to be successful. This includes customers, channel partners, contractors, or franchisees. Employee education programs train the employees working for your business. This may include internally developed or off-the-shelf courses (or both). With this guide, you’ll be able to identify the non-negotiable features your business needs to be successful.

What does a successful blended learning approach look like in 2022? Or in 2025 or 2030, for that matter? According to 2022 data from Pew Research Center, more workers today say they are working from home by choice rather than necessity. Among those who have a workplace outside their home, 61 percent say they are choosing not to go into their workplace, and 38 percent say they’re working from home because their workplace is closed or unavailable to them.

When crafting eLearning materials, many people use a storyboard to help the client begin to visualize the created content and shape the script. Most people use only one storyboard style, but using multiple types can solve a variety of client communication issues.

In our last session, How to Accelerate Sales Effectiveness and Build Champions, we explored how to use technology & automation to train sales teams at scale.  

"The customer is always right." For a long time, this slogan was the shorthand for good customer service and relationships. And many businesses put it at the center of their strategy for growing a loyal base of happy, repeat customers. It is more important than ever to provide quality customer care in today's competitive market. More than half of all customers find they’ve gotten nothing from their customer service interactions. Consumers are more likely to take their business elsewhere if they don't receive the level of customer service they expect. The numbers are telling, as 40% of customers in 2020 stopped doing business with a company because of poor customer service. While offering a top-notch product or service may be enough to inspire an initial purchase, quality alone is not what keeps a customer buying from a brand for life. Brand loyalty is, and it’s at the core of quality customer relationships, which is in partnership with customer service. For the purpose of this article, we are combining customer service and customer relationships and calling it "Customer Care".