Coaching is NOT managing. This is often the biggest misconception we have with clients. They assume weekly staff meetings or one on one appointments with employees can be classified as coaching. WRONG! A true coach drives performance for individual employees as well as employee teams, while a manager is often content with sustaining the status quo. Coaching can be further described as the ability of the leader to inspire and motivate employees to improve knowledge, increase skill levels, and alter behavior to be more positive. In order to create a coaching culture, it must be understood that coaching is about driving performance and should not be mistaken with traditional management techniques.

Are your employees fired up and passionate about compliance? For most HR professionals - that answer is unfortunately no. It can be difficult to change workplace perceptions about compliance and compliance training. Luckily, BizLibrary has written the book (a playbook that is) on creating a culture of compliance with email templates, content recommendations, and best practices for success. It doesn’t have to feel like an uphill battle - BizLibrary has got your back! Download our Creating a Culture of Compliance playbook today.

Companies with successful cultures are 5X more likely to see significant revenue increases this year. In the age of quiet quitting and the great resignation, how is your organization meeting the needs of its employees in a genuine way to create a culture that is a catalyst for improvement and growth? To dig deeper into the role of culture in driving success, we partnered with research firm Ascend2 to survey 300+ strategic leaders on how culture impacts performance. The research explores what exactly makes for a high-performance culture—and what’s at stake when an organization’s culture is considered negative or even "toxic." Download a copy of the report to find out: What organizations with best-in-class cultures are prioritizing this year How leadership development, team performance, and diversity, equity, and inclusion initiatives impact culture The competitive advantage that sets high-performing companies apart

Almost 40 percent of American employers say they cannot find people with the skills they need even for entry-level jobs, and they admit that only 50 percent of new recruits have the skills needed for their new roles. 1 Another 60 percent of employers complain of lack of preparation2 and only 42.5 3 percent feel that new hires show the required professionalism and work ethic. Yet, 89.4 percent of new graduates feel they are work-ready. When it comes to work readiness, there is a growing disconnect between the views of employers, educators, and post-secondary graduates entering the workforce. There is no longer just a skills gap. It is an ever-widening chasm. The half-life of skills is rapidly falling, and nearly half of business leaders surveyed today cite the upheaval in learning and careers as an urgent problem.4 Furthermore, as intelligent systems and machines reshape the world of work, tomorrow’s employees will need to learn entirely new skills for entirely new jobs. So while the skills crisis is significant today, an even greater crisis looms. Employers need to understand that if they are to solve the current and future skills gap, the time for action is now.

This paper is a case study based on a highly successful virtual team: ours! The team here at InSync Training grew organically and created its own best practices as we grew because it was the right thing to do for our customers. Our team is proud of the way we work - and that we have the most functional working relationships most of us have ever experienced. I am proud to share this story with you.  

If you're ready to see success in your employee training program, you first have to understand what success looks like. Seeing positive results from your program requires dedication to individuals achieving goals, which translates to the organization achieving its goals. What goals are you trying to reach, and how are you measuring whether or not you've reached them? Rather than trying to come up with strong goals out of thin air, we've outlined ten steps that will take you through the process of creating goals and metrics for your employee training program. These steps will help you think through how your program is aligned with the business, and how your employees are positioned to boost business results through various training initiatives.

What is hybrid learning? It’s simply the live delivery of learning in both virtual and in-person environments. The future of work is hybrid. So is the future of learning. Our eBook is here to help you navigate this future. We’ll introduce you to our 5-stage hybrid learning model, including practical tips for designing, prepping, and facilitating hybrid sessions. This eBook explores: Why we need hybrid learning Shifting your mindset for hybrid learning Designing a hybrid learning session Preparing and planning the logistics Managing and selecting tools and technologies Facilitating and delivering hybrid learning

Download this special report loaded with additional findings from the study. Plus, you'll get insider tips for executive leaders and middle managers.

You've probably heard the phrase, "The only certainty is change." We've all experienced change in some way, and organizations are no different. Organizational change can come in a number of ways, whether in the form of leadership turnover, mergers or acquisitions, the introduction of new technology, natural disasters, or downsizing, just to name a few! Change isn't necessarily a bad thing, but without the right planning and communication, it can leave organizations reeling. Poor planning can lead to loss of revenue, loss of clients, increased turnover, decreased engagement, or public relations disasters. Part of planning for change should include a communication strategy. It's important to identify your stakeholders and address their questions or concerns before, during, and after the change. A lack of transparency can lead to the spread of false information, which can cause employees to leave or become disengaged in their work. By communicating honestly and openly, you can decrease their distress and empower them to face the future with confidence. In today's day and age, it's not a question of if your organization will experience change, it's a question of when. By taking a proactive approach to change management with proper planning, your organization can find success in times of change! In this eBook, you'll learn: The four Rs of change management Prompts for practicing a change communication strategy Action items for each of the phases of change

Cybersecurity training has quickly and quietly become a mainstay for required training programs at many organizations. As more employees find their jobs require some form of technology and data management, the need for proper training on how to keep company records safe becomes apparent. One industry estimate claims that the average employee in the US maintains 70 to 80 passwords for various systems throughout the course of their job. Without proper vigilance, it seems like only a matter of time before there is an exposure to a data breach. Complicating this issue is the strategy around learning objectives for cybersecurity training. Because it is so commonly viewed as an annual event, and so much of it is a refresher, engagement with the material is stereotypically low. Learning leaders should pay attention to strategy here. If training feels like a simple box-checking exercise that lacks meaningful updates or is delivered in a rote style, their employees are likely not to retain the information. Data and system architects can only do so much. Every employee with access to systems with sensitive data is inherently playing a role in safeguarding that data. And, just as the technology is always changing to maintain that security against new and developing threats, so too should the training efforts. In this eBook, we focus on how organizations can update their strategy to deliver more engaging and effective cybersecurity training. Topics include: Avoiding routine delivery Industries with specific challenges in cybersecurity training Creating conversations on best practices Tracking certifications in the LMS Understanding the costs of doing nothing

According to Gallup’s 2022 survey, 68% of full- and part-time employees working for organizations are not fully engaged in their work. What can organizations and HR professionals to do motivate, engage, and retain their employees? One approach is to use a Talent Management Life Cycle. This model helps employees become clear about their developmental needs and growth goals, which means employers are better equipped to meet those needs and keep their people engaged. To learn more about this model and how to implement it, download Cycles of Success by Nicole Trapasso, Vice President, HR/OD for The Myers-Briggs Company.

In the business world, data analytics is the new superpower that can be wielded to achieve impressive results. It allows companies to do things that were never possible before, like predict customer satisfaction, analyze competitor information and identify fraud. For these reasons it is predicted that by 2023 over 33% of large organizations will utilize data analysts to unlock business intelligence, including decision modeling. 

In this white paper we examine valuing alternative futures and the use of qualitative probability theory to weigh the consequences of different actions.  We'll show how to use a common platform to engage their clients in the process of identifying assumptions, weighing the risk of those assumptions materializing or not, and valuing choices based on the probability of possible outcomes. Benefits: The benefits are participants will receive a set of tools and decision models that encourage logical thinking, discipline, and consideration of organizational realities that, in turn, will help them:   Save time.   Avoid unnecessary costs.   Increase their confidence.   Be perceived as having business smarts.   

COVID-19 forced many organizations to transition to remote work in just a few days. But now that many employees have been working remotely for weeks, employers are beginning to realize the benefits of remote work, and many organizations will continue working remotely at least part of the time. Even though your teams might not be in the office, you still need to train your workforce on compliance topics like appropriate behavior or how to stay safe online. And because employees are encountering new challenges, you might also want to consider offering training on other topics, like productivity, effective remote leadership, software, and communication. The good news is that you can do all of this with online employee training. Now more than ever, it's important to make tools and resources readily available for your employees, no matter where they are. In this infographic, you'll learn how you can deliver a consistent and seamless training experience to your dispersed and virtual workforce. You'll also learn: Tips for sourcing content When to create your own content How to maximize training effectiveness The most impactful delivery methods

Microlearning is the trend of the moment, yet it is the most commonly misunderstood. This infographic from Shannon Tipton will help dispel two of the most common misunderstandings, and then give you 6 key markers to use as guidelines for ensuring microlearning success. After downloading the infographic, hear/watch Shannon explain in the recording of her webinar on the topic below.

Why are some companies thriving in the current environment while others fall behind? The secret is modern sales enablement designed for virtual teams. Today’s winners are mastering virtual selling with an up-to-date approach to content, tools, and knowledge. Sellers are working harder than ever—and sales enablement has never been more important than it is today. At the start of the pandemic, you may have shifted overnight to virtual selling. But the processes and tactics you put in place in the Spring likely weren’t designed for the long term. Sales teams have had to learn on-the-fly how to succeed when in-person meetings aren’t possible. It’s time to figure out what works in this new world and what doesn’t. Sales enablement in 2021 will be very different from last year. But knowing how to pivot to a modern approach isn’t obvious. Download this eBook to learn the elements of modern sales enablement and how you can upgrade your current approach for long-term success. Get your eBook to learn: Best practices to accelerate results with virtual teams—and why traditional tactics are no longer enough 4 key capabilities of a holistic sales enablement solution How to build a powerful tech stack when your budget has been cut Plus, the 2021 Sales Enablement Checklist to help drive results next year and beyond   Don’t get left behind by relying on an outdated sales enablement approach. If you aren’t updating today, you don’t have a moment to delay.

Today’s business world seems enamored with design thinking. The popular problem-solving and innovation approach has generated widespread discussion and acclaim; it’s been credited for disrupting traditional markets, sparking groundbreaking ideas in flagging industries and positioning companies to achieve unprecedented growth. But what exactly is design thinking? And does it really live up to its reputation?

THE 70:20:10 FRAMEWORK More and more businesses are adopting 70:20:10 to help build organizational strength. However, a question often posed is whether the approach is a theory of workplace learning, a way of cutting down on training costs, or a mantra to be followed slavishly. Alternatively, is 70:20:10 simply ‘old wine in new bottles’ given that most Learning and Development (L&D) professionals think they already combine learning and work? Some ask ‘why bother with 70:20:10 at all’? Additionally, ‘what is it with this neat formula - 70, 20, 10’? People are suspicious of nice round numbers. Surely the reality of learning and performing is much too complex to be described in terms of simple ratios? Despite all these criticisms, there’s a worldwide movement of L&D professionals who realize and acknowledge the value of 70:20:10. This is not because it’s a mantra, an ideology or an end in itself, but because it enables them to connect more quickly and effectively to what really matters: learning and performing at the speed of business. Their work isn’t just about providing formal learning solutions. By using 70:20:10 as a reference model, more and more L&D professionals are co-creating solutions with their business colleagues. This ‘movement’ and new way of working with 70:20:10 makes L&D more relevant to their organizations.

In the midst of the pandemic, the shift towards digital transformation accelerated—as did the seemingly permanent trend toward remote work. But new remote and hybrid office strategies make it harder than ever to manage productivity, cultivate personal connections, and motivate and inspire teams. Today, managers and employees must rethink how they communicate, collaborate, and develop trust in hybrid workplaces. At the same time, it’s critical to understand productivity is now directly tied to the flexibility and satisfaction that people get from their work. In this Idea Brief, featuring key points from a virtual event discussion with HBS Professor Tsedal Neeley, learn the critical elements that need to be addressed as we shift to a potentially permanent hybrid work environment: Why hybrid environments require organizational flexibility and a centralized approach Why cognitive swift trust and emotional trust are critically important for success Why leaders must consciously decide which digital tools to use in different situations Why regular team relaunches are an essential tool when leading virtually And why it is important to get new work environments right as we prepare for the impending digital revolution

Company cultures that value and celebrate diverse perspectives not only support, engage and advance underrepresented groups, but also benefit by making better decisions and achieving broader innovation. We believe inclusion is a hallmark of strong leadership and should be a core skill for all leaders. Download our paper to learn: Why most diversity and inclusion programs fall short on their promises How to develop skills that foster an inclusive workplace with BetterUp coaching How BetterUp unlocks the potential of emerging leaders with career coaching to build leadership behaviors at scale

There was a time not so long ago when the concept of leadership development within an organization was all about developing an emerging leader’s professional skills and competencies.   How could they drive results and better align their teams with organizational objectives? How could they more effectively develop strategic insights to drive greater efficiencies? How could they skillfully cultivate innovation to drive new product offerings? Click below to download this White Paper.

With highly technical products and a clinical sales approach, 3M needed to ensure that their more than 1,000 sales reps could deliver key messaging effectively. An integral part of their sales process involved reps having in-depth discussions with medical professionals that covered not only product knowledge, but also the supporting science and research.  Download this case study to learn how 3M addressed this challenge and the results. 

What Are the Obligations of Managers? The answer to this question varies from organization to organization based upon several factors such as industry, culture, department, skill level of the team, etc. At your organization, for instance, managers may be expected to meet with each employee every week and discuss their career. At another organization, management might only discuss issues with employees as they arise. Regardless of the organization, every manager faces the same challenge, in some degree: should management be confined within an organization to a strict set of expectations and achieving KPIs through a set of clear guidelines, or should managers have the freedoms of higher leadership to help create culture and achieve KPIs by virtue of their leadership skills? Click below to download this white paper.

Employers are beginning to realize the vital role that feedback plays in employee development. In an effort to provide more meaningful feedback, many organizations are moving away from traditional yearly performance reviews in favor of ongoing coaching conversations. When managers act as coaches, they provide employees with timely and specific feedback that helps them grow and develop continuously. Ongoing coaching allows employees to correct or continue behaviors on a regular basis, instead of leaving them wondering what they should have done differently to receive a five instead of a four on their yearly review. Developing the coaching skills of your managers and leaders will give them the tools they need to deliver feedback and create real change in their employees and the organization. It won't happen overnight, but developing your managers' coaching skills is a worthwhile endeavor that can help reduce turnover, improve employee engagement and performance, drive business results, and move your organization forward. In this ebook, your managers will learn about popular coaching methods and have a chance to work through prompts to help them identify areas of improvement. They'll also learn: Why coaching skills are important Key competencies for effective coaching The coaching formula that helps improve performance