For many companies, Learning & Development has taken center stage. In fact, 72% of executives agree that L&D has become a more strategic function in their organization. And among employees, 70% say they would leave their current company for one that invests in employee L&D. With heightened demand for Learning & Development opportunities, many companies are looking for ways to implement a simplified yet effective L&D strategy. Designed for HR professionals, this essential infographic outlines how to make your L&D strategy a seamless part of your organization, motivate your teams, and drive sustainable growth for your company.  It will help you:  Understand what’s valuable to both your employees and customers  Get to the L&D finish line as quickly as possible  Ensure what you are building results in something your employees and customers actually want

"The customer is always right." For a long time, this slogan was the shorthand for good customer service and relationships. And many businesses put it at the center of their strategy for growing a loyal base of happy, repeat customers. It is more important than ever to provide quality customer care in today's competitive market. More than half of all customers find they’ve gotten nothing from their customer service interactions. Consumers are more likely to take their business elsewhere if they don't receive the level of customer service they expect. The numbers are telling, as 40% of customers in 2020 stopped doing business with a company because of poor customer service. While offering a top-notch product or service may be enough to inspire an initial purchase, quality alone is not what keeps a customer buying from a brand for life. Brand loyalty is, and it’s at the core of quality customer relationships, which is in partnership with customer service. For the purpose of this article, we are combining customer service and customer relationships and calling it "Customer Care".

Why should you invest in online employee training? That’s the question on every leader’s mind. Well, 61% of adults in the U.S. seek career development opportunities when considering job opportunities, so it can help with hiring and retention. Also, 89% of employees want training available anywhere and anytime they need to do their job, so it’s what employees want. From upskilling to reskilling to building an attractive and engaging culture, training has the potential to be a catalyst for change for organizations. This ebook can provide HR & L&D professionals with:  More statistics in favor of investing in employee training  Tips on how to bring leadership into the fold and buy into the idea of training  Strategies to make sure your training program is successful and shows ROI

The workplace in 2022 is at a turning point. Employee burnout is at an all-time high; employees are switching jobs (and even careers); and employees are seeking work cultures that promote flexibility and well-being. As a result, business managers are trying to improve employee satisfaction among the people they manage through new initiatives that improve retention, like offering new workplace learning opportunities to employees. Qstream fielded a survey of 534 U.S. business managers across organizations in the financial services, technology, healthcare, manufacturing and life sciences industries in the United States to discover: How effective workplace learning programs are currently—and where more work must be done to make them effective and efficient How important workplace learning initiatives are to counter workforce burnout and attract and retain talent If organizations are effectively measuring the impact or effectiveness of their employee learning programs

Engaging learners is a difficult task for L&D professionals. In the corporate environment, developing a training program that everyone can participate in and follow to improve their skills is critical. Learn more about increasing learner engagement in online training courses by reading this brochure. What you will learn from this brochure: Understand the learner’s needs and skills Create personalized learning experiences Make content mobile-friendly Multi-source learning Collaborative knowledge and skill development Gamified learning

Learn how successful organisations worldwide use skills to ensure they and their people are thriving post-pandemic and how your organisation can do it too.   Download this eBook to learn: How high-performing organisations are leading with skills The employer vs employee confidence gap The current state of skills development around the world Practical tactics from leading with skills and becoming an HPO

Building the organizational culture now appears to be part of the mandate for Learning and Development (L&D) professionals, as how employees feel about working for an organization is perhaps just as valued as improving their knowledge base—particularly as the "Great Resignation" continues to roil the workforce. This white paper looks at the challenges Training Hall of Fame companies are experiencing and the strategies they are developing to design training and development programs and foster the culture that learners, managers, and senior leadership need in order to thrive, regardless of whether they work virtually, in-person, or in a hybrid environment. Having come from the pre-pandemic landscape where options typically were in-person or virtual and talent management, culture building, and L&D were separate functions, we now appear to be in the land of "and" when it comes to the role L&D is expected to play in employee training, development, and engagement.  

Are you considering working with a custom content development shop to help frame your learning strategy, create a curriculum, convert existing training, or simply give you a hand?  Working with the right vendor can deliver extraordinary results—ones that engage learners, drive behavior change and foster a culture of learning in your organization—IF you choose the right partner. Download this free eBook and learn 7 best practices that will help you build a successful partnership and deliver better learning experiences. 

Engaging and managing teams and team members spread across the nation (or even globally) is sure to present some challenges. That’s why it’s important to understand those challenges and know how to tackle them. From communication to training, there needs to be a plan in place.  In this infographic, you’ll learn: How overcommunicating is beneficial, and the best ways to do so How to best use and lay out meeting times The best ways to deliver employee trainings

Hybrid learning presents many opportunities for students and educators, alike. However, is your current web conferencing tool up to the task? Are you able to provide accessible, engaging, and personalized learning experiences for all? This ultimate guide for educators is designed to help you overcome common hybrid learning challenges and find the best platform for your organization. We’ll also explore how top-tier learning solutions stand apart from the rest and do away with traditional tools’ limitations.

How can L&D professionals optimally strategize effective learning initiatives? Stay ahead of the game - know what L&D trends to follow in 2022, and which are over and done with.  This report created by L&D expert, Chairman of the Learning and Performance Institute Donald H. Taylor, takes a deep dive into the results of this year’s Global Sentiment Survey and answers the question: "What will be hot in workplace learning in 2022?" This year’s L&D Global Sentiment Survey, the ninth, shows L&D at a turning point, as the result of two forces. One is the demands of organizations, as they emerge from the pandemic, for more training delivery, very often with unchanged or reduced resources for L&D. The other is the need to deal with the emergency measures put in place in 2020 to mitigate the immediate impact of COVID-19.Taylor's report identifies the top digital learning trends of 2022 and what they mean for the future of workplace learning. He explains how these trends differ from region to region, which "hot topics" from the 2021 are cooling down, and how the pandemic has impacted the trends we see within the L&D industry.  More about the Global Sentiment Survey:  The L&D Global Sentiment Survey takes the pulse of the L&D community world-wide, annually. The one-minute online poll asks L&D professionals internationally what they think will be hot in the following year. The question is always the same format: "What will be hot in workplace L&D in [this year]?" Participants are asked to choose what they think will be hot, not what should be hot. Each person votes for 3 of 15 options, presented in random order. There is, in addition, an ‘Other’ option. Aggregated, and examined over time, these answers provide a fascinating look at trends in what people in L&D are thinking. The survey is published each year in February. The annual L&D Global Sentiment Survey, now in its ninth year, attracts responses from thousands of respondents in over 80 countries. More about Donald H. Taylor: Donald H Taylor is a veteran in the fields of learning and development and learning technologies, with experience at every level from design and delivery to chairman of the board.  A recognized commentator and thinker in the fields of workplace learning and supporting technologies, Donald is committed to helping develop the learning and development profession. From 2010 to 2021, he chaired the Learning and Performance Institute, where he continues to head the Advisory Board and Learning Professionals Network. His work over more than 30 years in L&D ranges from training delivery to director and vice-president positions in software companies. Donald has been a company director and shareholder for three companies through start up, growth and acquisition. He now advises a number of EdTech start-ups, and works with Emerge Education, a European seed fund focused on start-ups in this field. He is a graduate of Oxford University and in 2016 was awarded an honorary doctorate by Middlesex University in recognition of his work developing the L&D profession.

Finding New Ways To Connect Learners The workforce is still adjusting to the new reality of a changing workplace. Many employees continue to work remotely, or on a hybrid schedule. This further complicates employee collaboration, especially as it relates to learning and development. No matter where an employee starts or ends their workday, the ongoing need for person-to-person collaboration is essential for the organization’s success. Adapting learning and development programs to serve this new workforce is not without its challenges. The creation of engaging learning experiences is no longer a top-down structure, as many employees are choosing to have a say in the process. Individual learners are increasingly creating their own learning content to offer their personal knowledge and experience on how to be successful in their respective roles. Leveraging peer-to-peer learning for all employees requires a modern learning solution that can connect learners despite distance and can accommodate custom content that is highly personalized to the organization. Helping learners find the help they need quickly and contribute to the conversation is an excellent way to boost collaborative learning efforts within the organization. In this eBook, we focus on a few ways to boost collaborative learning programs. Topics include: Responding to Workplace Culture Changes Connecting Mentors to Learners Peer-to-Peer Learning Real-time Collaboration Learning Tech Flexibility in Teams

Today’s business climate presents challenges both new and old. The world of business has truly turned to operating globally around the clock. The velocity of technical innovation is increasing, and businesses struggle to keep up. In this environment, it has become more important for businesses to keep pace with the needs of the customer and be ready to deliver to meet ever-changing requirements. Download this White paper to learn how customer education can help achieve these goals.

In the business world, data analytics is the new superpower that can be wielded to achieve impressive results. It allows companies to do things that were never possible before, like predict customer satisfaction, analyze competitor information and identify fraud. For these reasons it is predicted that by 2023 over 33% of large organizations will utilize data analysts to unlock business intelligence, including decision modeling. 

The Great Resignation is real! Nearly 70% of organizations expect employee turnover to increase over the next 12 months, with only 1% expecting it to decrease. This is despite widespread support for a hybrid work model wherein some employees work on-site and others, remotely. Focusing on upskilling and reskilling the workforce helps address this challenge. By linking skills to business outcomes, it is no longer just Learning & Development pushing for learning programs. These links will drive leadership buy-in that gets the concept of skills pushed throughout the company to support business goals. Explore these concepts further in our newest eBook, "Reskilling and Upskilling to Stop The Great Resignation"

From intake to learning solution delivery and analysis, there are many aspects of the learning operations process you can improve to use your time better and deliver stronger training.   But where should you start? And what will the impact of your efforts be? An L&D (learning and development) audit can reveal the answers when done effectively. You’ll get the following in this toolkit from Cognota (formerly Synapse): A guide about the most impactful aspects of L&D to audit Best practices for making your audit a success An audit planner and progress tracker Templates for final reports, to share your findings

Most people know about IQ and EQ, but now it is time to consider another key measure… Technology Quotient (TQ). In this ground-breaking paper, best-selling author and TQ pioneer Mike Song explains the coming TQ megatrend. Mike defines TQ as the ability to strategically learn, leverage, and share technology. It is a proven, efficient, and systematic way to boost productivity. The paper will provide:  Research from over 80,000 knowledge worker surveys at over 1000 organizations around the world The TQ Assessment Tool (TQAT℠). The first-ever HR assessment tool that measures and improves digital proficiency across the enterprise New ways to inspire widespread adoption of TQ insights Innovative strategies for implementing a successful TQ Initiative This paper is a must-read for any training leader tasked with helping their organization be more effective!

Did you know that VR is getting better results than traditional eLearning for several organizations? From higher retention to improved muscle memory, there are dozens of reasons to embrace VR and there are ways to make it easy! If you are ready to give it a try but unsure how to get started, this eBook guides you through key elements to get your immersive learning project up and running. Highlights include: Where to find inspiration and a strategy for your next project How to get management on board with it How to film and photograph scenes effectively  Lessons learned, mistakes to avoid, common myths, best practices, and MORE!

Virtual Training Results Based on POVs (Points of View) Ray Jimenez

Remote work is changing how you learn. While 60% of surveyed L&D professionals expected to implement a virtual training strategy before COVID-19, remote work has drastically enhanced the speed of implementation for most organizations. Excitingly, this experience is recontextualizing learning and knowledge-sharing in unparalleled ways.   Download this infographic to have a quick reference of the research presented in the article, The New Normal: Connecting with The Remote Workforce.

Employees give an NPS of -29 to their organizations’ online training, despite an increase in digital investment More than 1,000 professionals from HR, L&D, and HR Consulting participated in Gamelearn's second edition of its annual report. Their answers were contrasted with those of employees to identify misalignments. And guess what? Some serious contradictions have been detected. According to the results of our survey, over 60% of companies have increased their online training budget compared to last year. However, professionals rated the online training programs they’ve received with an NPS of -29, clearly a failing grade. But it's not all contradictions, almost everyone surveyed agreed on what kind of solutions would provide both the engagement employees need to learn and the results organizations need to grow. Want to find out what they are? Click below to access the full report.

Traditional classroom and year-end compliance training isn’t enough anymore. As the world has shifted to a more remote workplace, modern learning solutions are a must-have for staying competitive. For an engaging and effective training program, you need quality content, a comprehensive LMS, and a strategic training partner to help you on your learning journey. In this buyer’s guide, you’ll learn: What to look for in an LMS What makes a great content library Why having a strategic partner is a game-changer

What makes up a great eLearning strategy? There’s no simple blueprint guaranteed to work for every organization; however, in many successful programs there are recurring themes. The reality of modern learning and development programs is that training needs to be repeatable, scalable and uphold learning standards. Simultaneously, training programs are often more engaging when they are personalized to the learner.  Striking a balance between these two demands is the challenge that many learning professionals face and is a perennial topic of conversation. Crafting an effective eLearning strategy is also a moving target as objectives change. Organizations must constantly change strategies to adapt to new objectives, changes in budgets, and adapt to a changing world.   Managing a modern eLearning program includes more than just expanding learning content libraries. In many cases, more isn’t always better. Simply adding additional content doesn’t address the needs of all learners in the organization.  In this eBook, we focus on a few ways to examine and refine strategies around learning programs. Topics include: A Purpose-Built Content Library Responding to Workforce Trends Peer-to-Peer Learning Integrated Learning Plans Using Analytics To Inform Strategy

To realize the true potential of AI in HR, it needs to be more than turning qualitative career and employee data into interpretable, measurable, and comparable data-points. AI must be able to interpret and analyze that data in a way to make meaningful predictions on what organizations and their people need to be successful. In this white paper you’ll gain insight into: The genuine value of AI for HR beyond the streamlining of administrative tasks AI uses cases to help you better predict and quickly respond to dynamic business changes How AI built for HR can create a more personalized approach to career development, upskilling, and more