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"If you're trying to persuade people to do something, or buy something, it seems to me you should use their language, the language they use every day, the language in which they think." David Ogilvy David Ogilvy, the famous marketing and sales executive, said it this way, "If you're trying to persuade people to do something, or buy something, it seems to me you should use their language, the language they use every day, the language in which they think." Nelson Mandela said it like this: "If you talk to [people] in a language [they] understand, that goes to [their] heads. If you talk to [them] in [their] language, that goes to [their] heart." The ability to communicate—whether to persuade or just to understand—goes beyond using words well; it requires the ability to use words in a way that has meaning for those with whom you are speaking. The ability to talk with someone in his or her native language isn’t just about them understanding you; it’s about you understanding them—their experiences, their thinking, their beliefs, and their values. While definitions lie in words, meaning lies in the people who use them.
It is hard to fault the idea that appraisal reveals an employee’s abilities and a development plan should follow naturally from that. The smooth link looks good on paper. The reality is a good deal messier. It is not that HR is doing something wrong, just that the process is harder than it looks. Understanding why it is hard will lead to better results. Download this complimentary ebook and gain a full understanding of the link between appraisal and development, and what you can do to smooth this tricky process.
This paper is focused on the mobile virtual classroom but don’t worry, we’ll be covering the other concepts (globalization and social networks) in future publications. (The concepts are useful here to help explain the context in which we will be discussing the mobile virtual classroom and its place in the modern virtual classroom.)
Even in today’s digital-first world, there are still some people who wax poetic about reading a ‘real’ print book. They emphasize that it feels good to hold a physical book in their hands. Manually turning pages is a satisfying practice. When was the last time anyone said something similar about their training materials? People often ask ‘how can you demonstrate that digital materials are effective?’ But do they have a method for demonstrating print is effective? In this paper, you will learn trends in training content delivery, the benefits to digital beyond simple cost savings, and how digital helps content owners and trainers become more effective.
Organizations that leverage learning beyond traditional on-boarding and mandated compliance training reap the rewards of a more engaged, more skilled and more productive workforce. But getting today’s distracted, impatient and busy learners to participate in training and development activities isn’t easy. Dealing with the realities of low adoption rates are a reoccurring nightmare for learning and development (L&D) teams. THE COLD, HARD FACTS ABOUT THE DISTRACTED WORKFORCE It’s no secret that you’re competing for your learner’s attention, but here are a few facts that might startle you: • 67% of organizations struggle with low learning management system (LMS) adoption rates1; • 88% of employees don’t have time, or make the time, to engage with L&D oerings, • 64% of managers don’t encourage, enable or follow up with L&D, and • 64% of people are not aware of what is available in their LMS2. The concept of "if you build it, they will come" doesn’t hold true for learning organizations. If you build it, they will not come. Not unless you come up with a solid marketing, content, delivery and engagement strategy to get them there. THE NUTS AND BOLTS OF AN ENGAGING TRAINING PROGRAM The nuts and bolts of an engaging training program really come down to a well thought out strategy focused on the learner’s experience. Many learners forget - or were never really made aware of - the benefits of learning and development. They don’t realize the resources available at their disposal that are designed to polish their skills and advance their careers. It’s your job to make them aware.
Educational evolution over the last ten years has resulted in a dramatic shift in the way we learn, a trend that will surely gain momentum in the next ten years. As technology continues to evolve, the traditional higher education model—one centered around brick-and-mortar schools—will find it challenging to keep up with, and address, today’s business needs.  
MICROLEARNING Important Trend, or Flashy Fad? What the Science Says And How to Spot Vendors Selling You with Junk Science Microlearning as an idea has been around for a while. Now that the term has been made popular, vendors are falling over each other to convince companies that they have the best microlearning. But few vendors actually understand the science justifying the use of microlearning, let alone how it bears on instructional design. We present some of that objective research here, making the argument that microlearning is extremely effective, if it is done correctly. Click below to download this White Paper.
The partnership between trainers, managers, and learners are like a three-legged stool - knock one leg out, the rest will fall. This article discusses what trainers can do to strengthen their partnership with the other departments in order to make learning more effective.
The transfer of learning requires a strong partnership between the trainer, the manager and the learner. This article discusses the role of the trainer in the knowldege transfer process.
An Approach - The Reality of Product Management  The illusion of control drives adversarial relationships between customers and the project team. Made up dates/effort in the Project Schedule are treated as truth. Project Managers are judged by their ability to meet these made up dates regardless of what happens during the project. Leaders and customers shy away from defining the measurement of DONE. Lack of clarity about expected measurable outcomes and how this ties to business ROI is often avoided, vague or missing entirely in discussions.
The American Society of Administrative Professionals (ASAP) recognizes that being an Administrative Professional is more than a job. It is a profession. That is why the organization offers the Professional Administrative Certification of Excellence (PACE). The Value of Certification, a Pearson and Firebrand study, found that a certification credential assures companies that an applicant is competent and professional. When an administrative professional receives the PACE certification all parties benefit. Certified individuals gain professional credibility and confidence; companies that hire certified individuals gain "stand out" employees who can help them meet their organizational goals and, the public gains from the efficiency, innovation, and expertise of highly trained professionals. The Value of Certification report discusses how PACE can help administrative professionals, to better communicate, tackle tasks, and manage projects, showcasing leadership skills, and more. Earning the PACE certification and placing the PACE designation after their name positions them as highly credible professionals who are serious about their careers. Discover the path to advancing administrative and executive assistants through The Value of Certification and PACE.
Successful leaders think differently. They think intentionally about where they are and where they want to go. They think strategically about how they can get there from here. And successful organizations are made up of successful leaders. Can changing your thinking really change your life and how your organization functions? Consider this: after studying successful people for over forty years, John C. Maxwell believes they are all alike in one way: how they think! That is the one thing that separates the successful from the unsuccessful.
Inside organizations coaching has become common practice to address issues such as developing talent, 'onboarding' key leaders and supporting senior executives. Yet, there is clearly widespread opportunity to integrate some of the skills and competencies inherent in coaching into the roles of managers and contributors at all levels in an organization. We call this: the Coaching Mindset. Click below to download this White Paper.
Training Engages and Empowers Employees Expectations are changing in today’s employee-driven economy, and keeping employees engaged and satisfied is more important than ever. In a recent Deloitte survey, engagement and learning were considered very important or important by 85% and 84% percent of participants, respectively. 1 This creates a great opportunity for large enterprises seeking to attract and keep the best employees. High-quality software training can help employees feel more prepared and enabled for their work responsibilities, as well as happier and more motivated. It can also be especially attractive to younger employees who value continuous learning that equips them to advance their careers.  Click below to download this White Paper.
Like many organizations, Consumers Credit Union was struggling to make their employee training program approachable, convenient, engaging, and affordable. Employees struggled to fit training into their day. The nature of their work made it difficult for them to plan to attend long training sessions, so they knew they needed to find a solution that would allow their employees to take training when their schedules allowed. They also wanted to be sure that when their employees did have time for training that the training was engaging and effective. Consumers Credit Union found that BizLibrary's microlearning video library was the perfect solution. It allowed their employees to watch short, engaging videos in between customers or during downtime. Because the concepts are delivered in short, digestible pieces, employees not only retain more of what they learn, they are able to apply it right away. Consumers Credit Union was able to see the results of their training initiatives across their organization. Not only did employee satisfaction improve, they saw an increase in their member rating and cut onboarding costs substantially. They also exceeded the industry standard satisfaction rating! With the right planning and strategy, Consumers Credit Union was able to address challenges they faced in the areas of leadership, new managers, and sales. In this success story, you'll see the unique approach Consumers Credit Union took that made their program so successful. You'll also learn: How Consumers Credit Union measures the success of their program Specifics on the ROI of their training efforts How BizLibrary's solution helped improve their performance review process
Microlearning is a new kind of training for the digital age. This playbook offers strategies for applying this methodology to your own curriculum - a positive step in gaining back lost productivity and finding affordable, effective training for a more digitally capable workforce.
Created in 2008, the Training Top 10 Hall of Fame comprises organizations that attained a spot in the Top 10 of Training magazine’s Training Top 125 for four consecutive years. The Training Top 125 awards program recognizes outstanding employer-sponsored workforce training and development. Each year, members of the Training Top 10 Hall of Fame gather in-person to discuss a current learning and development issue and then produce a white paper containing their thought leadership and best practices on the topic.
Video works. It generates buzz and gets results. Here are just a few reasons why video production is worth your time and energy—now more than ever before. At least 65% of people learn by seeing 75% of the workforce will be Millennials by 2025* 70% of Gen Z watches more than 2 hours of YouTube daily *Millennials are some of the heaviest consumers of video as a medium to date. WHAT’S IN THE GUIDE: A brief business case for microlearning videos Typical training video production roles What to expect during pre-production, production, and post-production Terminology you’ll hear throughout the process
How investing in human and creative skills drive your business forward In-demand skills are evolving more quickly than we can keep up. Baseline skills—such as communication, problem solving and creativity—already represent one in three skills requested in job descriptions, and by the year 2020, more than one third of core skillsets will be made up of skills not considered crucial to the job today. Use this resource as a starting point to develop innovative, creative and productive teams that push your business forward. Click below to download this White paper.
Performance Management Needs a Better ROI The verdict is in. Traditional performance management isn’t producing the results needed. "Despite years of research and practice, dissatisfaction with performance management is at an all-time high." "PUTTING PERFORMANCE BACK IN PERFORMANCE MANAGEMENT", SHRM-SIOP WHITEPAPER Then there’s the employee perspective. Research by Tiny Pulse found that 64% of employees surveyed wanted a supervisor check-in at least every two weeks, with 42% of millennials wanting feedback every week. It’s time to move beyond traditional performance management. Leading HR experts recommend getting started on a fresh look at performance management, emphasizing real-time, agile and a focus on results.
The performance consulting mindset is not a luxury anymore but rather an integral part of every L&D strategy in order to survive and thrive in today’s marketplace. This article provides the terminology, background and process to get you started or help you continue on your performance consulting journey.
Managers are the connective tissue of your culture, creating a series of invisible, interwoven links between individuals, leaders, the business, and the strategy. When managers are living, promoting, and celebrating your culture, they are bringing it to life every day at the team level. This is critical because that’s where the real employee experience takes place.
The term, "Agile," isn’t new, but the use of such a framework has become an indicator of relevance in today’s ever-changing business environment. Since Agile emerged in 2001 as an alternative to the cumbersome documentation process miring the software industry, it has been adopted widely by other businesses as a framework to develop effective solutions quickly. Its hallmarks are collaboration, flexibility, and speed. Like most business functions, Learning and Development (L&D) organizations that can’t meet those ideals soon will be irrelevant.   Agile methodology isn’t the only worthwhile approach to instructional design, of course. ADDIE, Lean, and other frameworks are available and effective, but Agile is particularly well-suited to instructional design, and its core principles can be applied to many design approaches.   This white paper discusses what the Agile design concept means for L&D and outlines some best practices that can make all organizations more responsive and flexible.
It’s a new day for corporate training and those who manage learning functions. Today, traditional training programs aren’t enough to meet growing demands for better company performance, consistent compliance, changing employee expectations, and cost control. Companies can take learning to the next level with new tools and approaches that increase employee interest and engagement in learning, and are linked to employee performance, goal setting, and succession planning…all making a direct contribution to business growth. Ready to take learning to the next level? This Guide can help you get there. You’ll read about: Five essentials to transform learning Measuring ROI Tips to improve existing programs Case studies -- real-world examples of companies taking learning to the next level  
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