Loader bar Loading...

Type Name, Speaker's Name, Speaker's Company, Sponsor Name, or Slide Title and Press Enter

B2B Sales Has Changed – Why Your Training Should, Too

Just as B2B sales strategies must adapt to increasingly savvy buyers, sales training must change too. This brief discusses how newer training content and methods can result in a better, smarter sales force.

22 Tips For Better Sales Readiness

Able, adjusted, all systems go, apt, equipped, fit, in order, organized, planned, prepared, primed, qualified, rehearsed, set. These are all synonyms for the word ready. The question is, can you really be sure that these words apply to your sales team? To help you not only shift the way you think about sales readiness, but actually take steps towards ensuring your own sales organization’s readiness, we have compiled 22 tips to guide you.  

A Perspective on Competencies

A Perspective on Competencies by Hale Associates.

Effectively Engaging C-Suite Executives: A Guide to Selling to the C-Suite

Today's C-Suite executives have a wide variety of concerns, mostly involved with planning, managing and affecting change throughout the organization.  They are also concerned about multiple constituencies - customers, shareholders, employees, suppliers, competitors, business partners, regulatory agencies and the various governments in which they operate - both domestically and internationally.  C-Suite executives are willing to meet with professional salespeople if they are convinced that the salesperson can deliver true business value to them. This white paper will outline the six steps that will enable you to successfully engage with C-Suite executives - and to maintain and leverage those relationships over the long term. We also invite you to view this complimentary recorded webinar:

How "Helpful" Systems Extinguish Career Development

Career development appears at the top of many list. Unfortunately, the lists tend to be focused on what employees desperately want but are not getting from their managers. As for managers, most appreciate the value of career development and really which they could do it more frequently and more effectively than they currently do. But let's face it: a manager's day-to-day reality are kaleidoscopic blur of meetings, responsibilities, and shifting priorities. Helping employees develop and grow is one of many activities perpetually pushed out in time to the elusive someday that too rarely comes. How could managers get past this conundrum? How can they make career development happen within the pressure-cooker reality that is business today? The answer is definitely not new systems, checklists, processes, or forms. Those have actually contributed to the problem.

NeuroTracker Published Studies and Research

NeuroTracker evolved out of a pure science approach through years of research at Prof. Faubert’s Visual Psychophysics & Perception Laboratory. Designed to uniquely measure and enhance high-level cognitive function, it has become established as a valuable research tool for understanding human performance. The not-for-profit CogniSens Applied Research Center (ARC) supports an increasing number of NeuroTracker research projects across a variety of science disciplines. To date, published studies discovered important neuroscience findings in the following areas. Measurement NeuroTracker provides objective cognitive metrics on brain functions fundamental to human performance, and also relevant in cognitive conditions. High-level mental processing is required to perform NeuroTracker at increasing speed threshold, as such, measures have been found to differentiate elite performers from amateur, reveal characteristic of brain development with age, identify impairment with healthy aging or learning related disorders, and possibly to help to detect function-related brain damage, such as with concussions, and reveal non-contact sports injury risk.  

The Nuts And Bolts Of An Engaging Training Program

Organizations that leverage learning beyond traditional on-boarding and mandated compliance training reap the rewards of a more engaged, more skilled and more productive workforce. But getting today’s distracted, impatient and busy learners to participate in training and development activities isn’t easy. Dealing with the realities of low adoption rates are a reoccurring nightmare for learning and development (L&D) teams. THE COLD, HARD FACTS ABOUT THE DISTRACTED WORKFORCE It’s no secret that you’re competing for your learner’s attention, but here are a few facts that might startle you: • 67% of organizations struggle with low learning management system (LMS) adoption rates1; • 88% of employees don’t have time, or make the time, to engage with L&D oerings, • 64% of managers don’t encourage, enable or follow up with L&D, and • 64% of people are not aware of what is available in their LMS2. The concept of “if you build it, they will come” doesn’t hold true for learning organizations. If you build it, they will not come. Not unless you come up with a solid marketing, content, delivery and engagement strategy to get them there. THE NUTS AND BOLTS OF AN ENGAGING TRAINING PROGRAM The nuts and bolts of an engaging training program really come down to a well thought out strategy focused on the learner’s experience. Many learners forget - or were never really made aware of - the benefits of learning and development. They don’t realize the resources available at their disposal that are designed to polish their skills and advance their careers. It’s your job to make them aware.

Microsoft Uses Gamification to Boost Performance, Skills and Communication across Thousands of Agents

AN EXCERPT FROM FROST & SULLIVAN’S ‘ENHANCING OMNICHANNEL AGENT PRODUCTIVITY’ REPORT - NOVEMBER 2016 There is no substitute for the human touch provided by omnichannel contact center agents when connecting virtually with customers for complex service and sales support issues. Agents are the linchpin to successful and profitable Customer Experiences. But it’s costly to hire, train, manage, accommodate, and equip agents to perform these essential tasks. Wages and benefits comprise the lion’s share of operating expenses (65%-70%). Moreover, having contact center agents work on premise incurs significant real estate, facilities, and equipment outlays. In today’s competitive environment, organizations (businesses, non-profits, and government agencies) must delight customers and control costs in order to exceed their goals and spur growth. Ensuring that contact center agents are productive and engage with learning is essential. Recommendation: Click below to download

2017 State of Employee Engagement Report

Most organizations agree that talent is their most important asset, but the results of a new survey show that most businesses are not in tune with employee perceptions around key talent imperatives, including engagement, training and career development. Reaching 1,800 HR leaders and employees across the U.S. and the UK, the recent 2017 State of Employee Engagement Survey conducted by Saba Software highlights the challenges many organizations face in capturing consistent employee feedback and accurately assessing engagement across the organization. The survey also warns of gaps between the perception and reality of talent management program effectiveness, and the impact on critical talent outcomes. This report delves deeper into the survey findings, providing insight organizations can use to close potential gaps that exist between business leaders and employees in critical areas, including feedback and engagement, training, performance management and career development.

14 Ways to Use Video for Formal & Informal Employee Training

As today's organizations stare down the challenges of ever-increasing compliance regulations, unpredictable turnover, and rapidly expanding cultural and learning style changes among employees, companies are looking for new ways to automate and scale their training efforts. More and more, they're finding that help in video. Adaptable to both formal and informal learning needs, video overcomes today's most common training challenges. It helps instructors increase training quality, speed and effectiveness — all while significantly lowering program costs. But of course, today's learning and development professionals already understand the potential that technology can offer in the modern training environment. Their real challenge? Convincing their organizations to do more. In this paper, we help L&D practitioners tackle that challenge head on, including: • 5 benefits that help convince your decision makers to use video in more ways • 14 ideas for supporting and scaling formal and informal learning with video • 1 technology — the video platform — that simplifies the use of video for L&D Video training is no longer a novel idea. It's the new normal. Make sure your organization isn't missing out. Click below to download this White paper.

State of Talent 2017 — The Big Shift to Employees

The BIG Question for 2017: Have companies built a workforce strategy where employees become a competitive advantage? More than ever, today’s CEOs recognize the tremendous competitive advantage in a workforce that’s highly motivated, excited and tightly connected to business goals. Building a powerful workforce strategy remains front and center for HR teams. The BIG Challenge: Technology For many companies, talent management technology was supposed to offer the answers. And it did in many ways: less paper, lower costs, saved time. You know the drill. However, traditional talent management technologies focus on automating HR functions, often ignoring business goals and the most important consumer, employees. Brandon Hall Group research indicates a high dissatisfaction with technology and a need to go beyond traditional approaches, engaging today’s savvy employees with more than an automated process to align with business goals. The BIG Shift: Moving Beyond Processes to Experiences As HR leaders look ahead to 2017, attention is shifting. Processes remain important, but a new emphasis emerged on moving beyond activities to creating an employee journey that attracts, motivates and connects to company results.

Measuring the ROI of Informal Learning

Organizations are finally realizing that people learn more of what they need to be effective at their job through informal channels, on-the-job experiences and coaching than they do through more formal means. When it comes to developing and executing the learning strategy, however, companies continue to look at things completely upside-down. The vast majority of the learning delivered within organizations is through formal classrooms and e-learning courses, which only accounts for about 10% of the learning that occurs. Even within that 10%, retention rates for single, formal learning events are abysmal, with most learners forgetting close to 90% of what they learned over time. What opportunities are companies missing to help people retain more of what they are learning and discover new knowledge through other, more informal channels?  

DESIGNING LEARNING THAT WORKS - Using 70:20:10 effectively

THE 70:20:10 FRAMEWORK More and more businesses are adopting 70:20:10 to help build organizational strength. However, a question often posed is whether the approach is a theory of workplace learning, a way of cutting down on training costs, or a mantra to be followed slavishly. Alternatively, is 70:20:10 simply ‘old wine in new bottles’ given that most Learning and Development (L&D) professionals think they already combine learning and work? Some ask ‘why bother with 70:20:10 at all’? Additionally, ‘what is it with this neat formula - 70, 20, 10’? People are suspicious of nice round numbers. Surely the reality of learning and performing is much too complex to be described in terms of simple ratios? Despite all these criticisms, there’s a worldwide movement of L&D professionals who realize and acknowledge the value of 70:20:10. This is not because it’s a mantra, an ideology or an end in itself, but because it enables them to connect more quickly and effectively to what really matters: learning and performing at the speed of business. Their work isn’t just about providing formal learning solutions. By using 70:20:10 as a reference model, more and more L&D professionals are co-creating solutions with their business colleagues. This ‘movement’ and new way of working with 70:20:10 makes L&D more relevant to their organizations.

Six Secrets To Experiential Learning

Experiential learning presents a highly unique growth opportunity for participants, as well as a tool that planners can use to achieve a specific outcome. Differentiated from more traditional team-building, experiential learning uses a blended approach to learning, integrating activities, exercises, adventure elements, quiet time and ongoing post-event coaching to create powerful programs of leadership development, strategic planning, mentoring and coaching, communication, feedback and observation as well as enhancement of behavior styles.  

Beyond The Sales Process

Beyond the Sales Process focuses on the frontline of engagement with customers. It is specifically intended for salespeople, account managers, their managers, and sales leaders, as well as others who have responsibilities and pressures associated with developing and winning business, and those who are tasked with extending and expanding their relationships with customers.

Boosting Learning with Memory Techniques

Download this interview with memory expert Ida Shessel to gain a deeper understand of how our memories work and how your can help yourself and others use your memory more effectively to improve how well you learn.

Transforming to Agile Performance

Performance Management Needs a Better ROI The verdict is in. Traditional performance management isn’t producing the results needed. “Despite years of research and practice, dissatisfaction with performance management is at an all-time high.” “PUTTING PERFORMANCE BACK IN PERFORMANCE MANAGEMENT”, SHRM-SIOP WHITEPAPER Then there’s the employee perspective. Research by Tiny Pulse found that 64% of employees surveyed wanted a supervisor check-in at least every two weeks, with 42% of millennials wanting feedback every week. It’s time to move beyond traditional performance management. Leading HR experts recommend getting started on a fresh look at performance management, emphasizing real-time, agile and a focus on results.

Working Together To Close The Skills Gap

Work looks completely different in 2017 than it did just a generation ago. Where we work looks different, how we work has changed, and the skills any given employee needs are evolving faster than we can keep up. The pace of change has created a gap between the skills employees have right now and the skills they need to be successful. Deloitte researchers have highlighted this issue, pointing out the "declining half-life of skills critical to the 21st-century organization." Click below to learn more about these trends.

Binge-worthy Learning: How to Engage and Entertain Audiences

With the next full season of your favorite show just a click and a mindless weekend away, what could that mean for learning? If binge-watching is the new norm, is binge-learning next? Organizations know they need to do a better job of providing rich and interactive learning experiences. Download the whitepaper for tips on taking the characteristics of binge-worthy TV and applying them to your learning programs, including:   Five simple steps to keep learners engaged and coming back for more How to determine the right formula for the length and delivery method of your learning and development programs Tips for enlisting a stellar cast of characters to deliver the lesson

Career Map Template

Your journey and career can seem confusing and hard to define. Think about where you are and how you got there, and you’ll see that career paths tend to be crooked and accidental. Each person is unique and will have interest in their career, changing over time. No one can guarantee their future, but laying out a Career Map primes the pump and changes the way everyone sees opportunities. Use this fillable template to strategically and intentionally think about your Talent GPS career. Presented by: Lou Russell, Director of Learning, Russell Martin & Associates (a division of Moser Consulting) Click here to order.

Masters Series Webinar Resource - xAPI - Things are Starting to Heat Up

xAPI - The training industry is about to get a lot more exciting. And it’s about time. Every other function in our organizations has better data than the training department does. Manufacturing, sales, marketing, finance and logistics all have rich datasets to mine about the leading and lagging indicators of success. Over here in training, we have completions, test scores & questions, and time spent in training, and maybe data from a few other isolated tools. The Experience API, or xAPI (perhaps you know it as the Tin Can Project), affords us the opportunity to leap-frog this situation, giving us not only better data but industry-wide interoperable data like no other function has.   

15 Ways To Enhance Employee Onboarding With Video

You’ve found your team’s next superstar — that new hire with the right mix of expertise and enthusiasm with a ton of potential to help your business do great things. But unlocking all that promise takes more than just handing them a laptop and assigning them a desk.   More compelling than a handbook and more cost-effective than on-location events and seminars, video is one of the best employee onboarding investments a company can make. With the right video platform and onboarding program in place, employees learn more, feel more connected and remain loyal longer — all at a significant cost savings to the company. Find out more in this new free guide to using video to support employee onboarding!

7 Keys to Building a Sales Coaching Culture

CSO Insights’ 2017 Sales Manager Enablement Report compared the win rates on forecasted sales opportunities between companies with a formalized approach to coaching—meaning there is a standard approach used by all sales managers—to those companies where coaching strategies were entirely left up to the manager or done informally. Their findings provide proof as to why a sales coaching initiative at your company is so important: companies who had adopted a formal approach to sales coaching achieved a win-rate on forecasted deals that was 19% higher. In short, developing a strong sales coaching culture offers a great ROI. And great leverage: Each sales manager trained is then empowered to improve the win rates of every sales rep on their team. Here are seven keys that will move you in that direction.

Learning and Development Today, Next Year, and Beyond

As learning departments are faced with resource and budget challenges along with increased demand to correlate L&D with business impact (specifically, ROI), the pressure has never been greater for learning and development teams to perform. it's important to see what the future of these departments have in store. In this paper, we share results of a survey from learning and development professionals, revealing the major challenges learning and development currently face, how departments are rating their performance, what will influence the way learning changes in the next 5-10 years, and what professionals will prioritize and work to improve in 2018.
Displaying 73 - 96 of 182 total records