White Papers & eBooks

Are games and gamification part of your learning strategy? We hope so. Game-based learning has been proven to increase employee participation, training enjoyment and knowledge retention. Perhaps your strategy is not quite right and consequently, you’re not seeing the desired results. We get it. The Game Agency interviewed five instructional designers about what could go wrong with a gamification strategy: They shared the 10 most common mistakes you may be making and how to fix them.
We now understand that gamification is more than throwing points, badges, and leaderboards at a program. And we’ve also peeked into the full potential of gamification with hundreds of possible mechanics, not to mention all the dynamics and other considerations that go into successful gamification. So where do we start? What do we have to have to create quality gamified programs, and what are the things we can add in later? This eBook provides some of the fundamental questions to inspire creative gamification design. It includes questions to ask yourself before you begin the gamification process, as well as questions to ask yourself continually throughout the process. Keep in mind, these questions will not apply to every situation and should be taken in context to what you are gamifying. Also, constant monitoring of feedback and metrics will be required as you slowly make incremental improvements, add new game features, and utilize new game mechanics.
Organizations that have successful learning programs are  very often ones that start learning right away — during  the onboarding phase. Having a fully integrated onboarding process and fully  integrated technology allows organizations to treat onboarding  as part of a holistic process designed to show value to new  employees (or employees in new roles), which has an impact on  organizational culture, employee resilience and business metrics such as customer satisfaction and even revenue.   Explore these concepts further in OpenSesame's newest eBook, "Onboarding in 2022 - What Has Changed and What Remains Critically Important."
Your organization’s approach to Diversity, Equity, and Inclusion matters, and has for a long time. In recent months, contributing to an employee’s sense of Belonging is proving to be massively important. Belonging is one of the fastest growing influences on how your employees and prospective employees, customers, partners, and others view the organization. This plays an increasingly large role in their decision to pursue a role with the organization or to leave. This eBook provides guidance on how learning and development can and should play a role to influence how employees experience an organization’s DEI&B. This eBook makes a case for how and why learning and development can be an agent for shaping the culture of an organization. Learning can contribute to a sense of employee belonging by creating a culture of engagement, opportunity within the organization, and productivity. Ultimately, supporting employee belonging can make great strides toward employee retention. In this eBook, we focus on a few key issues around Belonging: Tying Belonging to Strategic Talent Outcomes A Belonging self-assessment guide Opportunity checklist for ways to improve Community building Creating space to respond to changes
According to a recent study by the Brandon Hall Group, most L&D leaders say their technology ecosystem is falling short - but why? Cultural changes including a remote/hybrid workplace, the new "metaverse," and the expectation of knowledge on-demand are forcing learning strategies to adapt. Innovations including virtual reality, augmented reality, microlearning, video-based practice, and machine learning are getting better results, so how do you prepare? If you haven’t already been asked already to implement these newer strategies, expect it. Get a jumpstart on building your next-generation learning technology ecosystem with this eBook.
"The customer is always right." For a long time, this slogan was the shorthand for good customer service and relationships. And many businesses put it at the center of their strategy for growing a loyal base of happy, repeat customers. It is more important than ever to provide quality customer care in today's competitive market. More than half of all customers find they’ve gotten nothing from their customer service interactions. Consumers are more likely to take their business elsewhere if they don't receive the level of customer service they expect. The numbers are telling, as 40% of customers in 2020 stopped doing business with a company because of poor customer service. While offering a top-notch product or service may be enough to inspire an initial purchase, quality alone is not what keeps a customer buying from a brand for life. Brand loyalty is, and it’s at the core of quality customer relationships, which is in partnership with customer service. For the purpose of this article, we are combining customer service and customer relationships and calling it "Customer Care".
Why should you invest in online employee training? That’s the question on every leader’s mind. Well, 61% of adults in the U.S. seek career development opportunities when considering job opportunities, so it can help with hiring and retention. Also, 89% of employees want training available anywhere and anytime they need to do their job, so it’s what employees want. From upskilling to reskilling to building an attractive and engaging culture, training has the potential to be a catalyst for change for organizations. This ebook can provide HR & L&D professionals with:  More statistics in favor of investing in employee training  Tips on how to bring leadership into the fold and buy into the idea of training  Strategies to make sure your training program is successful and shows ROI
Engaging learners is a difficult task for L&D professionals. In the corporate environment, developing a training program that everyone can participate in and follow to improve their skills is critical. Learn more about increasing learner engagement in online training courses by reading this brochure. What you will learn from this brochure: Understand the learner’s needs and skills Create personalized learning experiences Make content mobile-friendly Multi-source learning Collaborative knowledge and skill development Gamified learning
Learn how successful organisations worldwide use skills to ensure they and their people are thriving post-pandemic and how your organisation can do it too.   Download this eBook to learn: How high-performing organisations are leading with skills The employer vs employee confidence gap The current state of skills development around the world Practical tactics from leading with skills and becoming an HPO
Building the organizational culture now appears to be part of the mandate for Learning and Development (L&D) professionals, as how employees feel about working for an organization is perhaps just as valued as improving their knowledge base—particularly as the "Great Resignation" continues to roil the workforce. This white paper looks at the challenges Training Hall of Fame companies are experiencing and the strategies they are developing to design training and development programs and foster the culture that learners, managers, and senior leadership need in order to thrive, regardless of whether they work virtually, in-person, or in a hybrid environment. Having come from the pre-pandemic landscape where options typically were in-person or virtual and talent management, culture building, and L&D were separate functions, we now appear to be in the land of "and" when it comes to the role L&D is expected to play in employee training, development, and engagement.  
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