During this session, you will learn: How customer feedback can help drive your existing training and development initiatives How to convert a customer service survey into a coaching strategy

The training industry is in the midst of a digital transformation that will change the space forever. And "digital transformation" is not just a buzzword but something that should be at the top of the priority list for training program leaders. You must adapt to the digital world quickly or risk becoming obsolete.

Today's younger sales reps expect more feedback and coaching from their sales managers. Veteran sales reps want to stay on top of their game but don't want to admit to their deficiencies. And their sales managers are hustling to meet the demands of upper management, worrying about meeting quota and putting out the latest fire. Sound familiar?

With so many learning management systems on the market, it can be difficult to determine which is best for your training business. You want a solution that can ensure program revenue, grow and scale your business, ensure customers are engaged, and stand out amongst competitors. Unlike a traditional LMS that focuses on the ‘M’ (management of content), BenchPrep takes a learner-centric approach to deliver the best experience out there for the learner, and the data analytics your business needs to make informed decisions about your training program. Need help understanding the nuances? Download our LMS comparison guide to learn more.

Corporate meetings and marketing events continue to be confined to virtual experiences. Whether you are crafting an internal event for your entire employee base or a conference to invite all your customers to network and engage with your products, we will provide you with some tangible tips and tricks to help guide your planning process.

Since COVID, digital skills are more important than ever. The world has shifted to a more virtual communication, collaboration, and project management style. Most leaders agree that they will not return fully to a live, brick and mortar workplace. The bad news is that according to McKinsey, 70% of all efforts to boost digital skills - fail. How will your people thrive in the post-COVID, more virtual world of work?  Best-selling author and productivity guru, Mike Song shares the keys to success and reveals three digital skill sets that can no longer be ignored. This e-paper is a must-read for any HR leader tasked with helping their organization improve digital skills.

Yes, change is hard and it keeps happening to us in today’s hyper-complex, uncertain, competitive, high stakes world. Consider these alarming statistics: 75% of projects fail 71% of companies do not feel their leaders are able to lead them into the future 87% of employees worldwide are not engaged at work In summary, projects are a disaster, leadership is diabolical and people are severely disengaged. A piece of friendly advice: STOP stockpiling statistical knowledge about how bad things are "out there." Dwelling on this is more likely to evoke a "I give up, why bother" reaction. Rather, take a thorough, honest inventory of what’s going on "in here." What are you doing, or not doing that might be adding or detracting from positive change? 

Whether in a large enterprise or a team of one, eLearning authors today are expected to deliver effective learning outcomes using minimal resources, rapid turn-around time, and a razor-thin budget. How do they do it? 

How can sellers break through the noise and differentiate themselves from the crowd?

What are the biggest losses that come with not training, or training ineffectively? We all saw Starbucks in the news when they shut down stores to train employees on racial bias.  That one day cost them an estimated $12 million in lost profit.  Our eBook goes into more helpful detail to help you make your case for more effective training on a variety of topics including: Safety Training: Safety incidents and OSHA fines can cost you over $1million. Are you keeping your employees safe? Cybersecurity Training: Cybercriminals have stolen over $2 billion from American companies. Is your company next? Sales Training: Improving prospecting, negotiating, and closing skills may translate into hundreds of thousands of dollars in new sales.

Is your sales content helping reps close deals? You might not know the answer—and you’re not alone. Many sales enablement pros and product marketers who support sales teams lose sight of their content as soon as it’s released.  

Get A Coach | Be A Coach the authors introduce a new framework for coaching that extends the benefits of this powerful tool to the masses. You will see how everyone, at every level of the organization, can get a coach anytime they need one, anywhere they are within the organization and for anything they are doing. Why? So that people can get better results in their job, more fulfillment in the workplace and more growth and development in their careers. For the organization there are also huge benefits: Facilitating knowledge transfer Fostering collaboration Closing the skills gap Establishing real time, on-demand learning

Virtual classrooms are here to stay, but there’s a huge difference between ‘watch and listen’ and engaging in learning together.  

You've put together a great training program with interesting content and a user-friendly platform, and you're feeling excited that learners are actually engaging. But then leadership asks to see an ROI for the program, and you're not sure where to look beyond utilization. It can be hard to know how to prove the value of training and tie it to business success. The Kirkpatrick Model can help you get a complete picture of the success of your training efforts from both a qualitative and quantitative perspective. In this ebook, you'll learn how to measure the success of your training program through reaction, learning, behavior, and results. You'll also learn: How to tie business goals and changed behaviors to training Tips for getting specific feedback from learners How to calculate ROI for training

The era of COVID has presented new challenges for training remote and in-person employees and customers. While trainers feel they are heavily dependent on video conferencing, many quickly discover it alone can’t provide the robust and flexible communication needed to support all training scenarios.

Due to the massive impacts of the COVID-19 pandemic, organizations are scrambling to survive and reinvent themselves. The field of training is hard hit with limited budgets and the sudden shift to remote technologies. Furthemore, L&D teams are expected to train more people with lesser resources.   

An effective Customer Education program aims to improve customer satisfaction and retention, escalate product or service adoption, increase brand loyalty and improve the lifetime value of customer relationships. Great customer education programs can exponentially improve the outcomes of every customer engagement and lead to a community of fanatical customers who genuinely trust your organization.  

With no return to hanging out in rooms together on the near horizon, it's never been more critical to virtual experiences that are intriguing, compelling and irresistible.

Every sales organization has its top performers—the standout sellers who beat their quotas month after month, quarter after quarter, year after year.  

The imperative to be adaptive couldn't be made stronger than it was last year, yet most content creation is still caught up in rigid and outdated workflows. Common creative processes are slowing content creators down, resulting in irrelevant material that is obsolete by the time it reaches its audience.

Presenting online to remote audiences requires different approaches and tools than those for delivering the same slides in person. This session will help you maximize your effectiveness when creating and delivering engaging presentations online to remote audiences.

Our goal is to provide training that is engaging and effective. As more training moves online, it is important to ensure that it offers a natural, enjoyable learning and training experience. This eBook includes: Trends EdTech Tips & Tricks

Anyone tasked with improving performance and job satisfaction needs to help their people boost digital skills. After all, employees now spend up to 90% of their day immersed in technology.  The challenge is that according to McKinsey, 70% of digital transformation initiatives are doomed to failure.

Basic Premise:   There goes half of your valuable outstanding training, down the drain. A strong, healthy self-Image and personal concept is vital for human beings to improve themselves.