Welcome to our Time Management series. This is the seventh video in a series of eight and is designed to help you organize your workspace so that hours of productivity per day aren’t wasted searching for missing information. You only have a finite amount of time to spend in your life so you need to ask yourself, how am I going to use the time that I have? This eight-part series will get you to stop procrastinating, help you create plans and inspire you to implement your plans for productivity. So are you going to make things happen, or are you going to watch things happen? The series list is included as a reference to the suggested viewing order.

Training and learning organizations today play an active role in contributing to the bottom line of any organization by aligning their objectives to the immediate business objectives. This provides a solid ground for cost justification and encourages businesses to place training groups right where they should be, at the heart of a growing, thriving, learning culture. These are the keys to innovation and long term sustainability - and it is both an opportunity for trainers and learning developers to play a more significant role in the health and life of a business, and an opportunity for businesses to better leverage their personnel.

Does your LMS leave your employees dazed and confused? Are you struggling to capture the attention of your global employee base? Would you like your training to be more interactive and engaging?  

Current e-learning is boring, ineffective and lacks motivation. Online training is just not engaging enough, and the average completion ratio of courses is 25%. And the ratio of employees who voluntarily enter training platforms is even worse. And all this has a huge cost for any company. But...how to increase the 'engagement' of your online training activities?

In today’s business environment, talent is the major differentiator.  And developing and retaining that talent is one of the most significant drivers of employee engagement…which in turn is the key to critical business outcomes like revenue, profitability, innovation, and customer loyalty.

We have all heard the closing lines: "What will it take to get you to sign today?" or "Would you like 5 or 10 in the initial order?" or even "We have a special offer, a 15 percent discount, but only if you will commit to signing now." Yet, we all know the gimmicks don’t work—and they certainly don’t lead to lasting customer relationships.

When confronted with the question, "Is training working?"  utilizing benchmarks can arm you with insight to determine how well training is doing within your organization, and also provide insight into how you stack up against your competitors.

Managing multiple locations and their regional/territory teams requires a unique set of leadership skills and strategies. Join us to learn five key practices of how to lead from a distance effectively. Drawing from our recent national retail industry research study, we will explore the leading practices learned from surveys, interviews, and observations of some of the most productive and profitable multiunit managers on the planet.

By keeping America's hospitals, clinics and other heath related establishments free from substance abuse, industry administrators work to ensure the health of their staff and clients and further their company's reputation as a provider of high-quality services in which patients and their loved ones can place their trust.

The narrator describes the experience of being human contrasted with the inner working visuals of the human body and mind.

What can you do to maintain compassionate service? More importantly how can you help care givers maintain the empathy required to be effective? This video and support materials are highly recommended for anybody in the service industry, particularly healthcare.

Welcome to the Microsoft Office 365 - OneDrive video lessons! You can upload files to the cloud with OneDrive. (Navigate OneDrive, Sort and Filter Directories, Upload, Drag & Drop, Create Subfolder, Move Files, Preview / List Mode, Copy, Delete, Rename, Advantages of OneDrive, Download Files.)

To insert an existing Excel chart to your presentation, you can copy and paste the chart to the desired slide. When adding a chart from Excel into your PowerPoint presentation, you have the option of either linking or embedding the chart to your presentat

What’s new in Outlook? Better navigation, advanced screen integration, new tools—plus improvements to all your favorite features. This must-see course takes you backstage to show what 2013 has in store for you, including exciting new tools for linking to social media sites like Facebook®, peeking inside your mailbox while you’re in your Calendar, replying straight from the Preview window and many more advancements. It’s e-mail management to the max. This lesson discusses the new Microsoft Interface and addresses how to use the "sneak peak" feature.

Excel users have been crying out for new, more functional features that will eliminate workarounds and give new solutions to old problems. Excel 2013 has the answers—and this special course pulls back the curtain on what makes this new version so special, shows you what’s new and explains how the revamped tool options can simplify your workload by improving your number crunching and upgrading your data presentation. This lesson introduces the fundamentals of MS Office Excel 2013.

We want to communicate to the person who’s calling us that they’re the most important thing. However, when we have to put them on hold, it says exactly the opposite. In this program you can learn some techniques that makes it easier for the caller when they’re placed on hold.

Entrepreneurship is the practice of selling ideas and having the passion and perseverance to make it become a reality. Some of the world's largest companies were started by entrepreneurs. This course defines what it means to be an entrepreneur, their impact on the economy of the United States, the role of patents, and the definition of a free market economy.

Welcome to our Territory Development series. In this course, we focus on Sales Communication. Within your sales role you will be presented with the task of submitting proposals to your client. This can happen several ways.

Welcome to the 12th video in the Selling at a Distance series.  If products and services simply sold themselves, organizations wouldn’t need salespeople at all!  Even with today’s technology, the salesperson remains a critical driver of revenue.  In this series, salespeople will learn how to master the new skills required to Sell at a Distance. In selling, rejection is a part of life. This video will show the importance of not getting discouraged, how to deal with rejection, and ensuring that your sales processes are top notch.

Welcome to the 3rd video of 9 in the Selling at a Distance sub-series, "Prospecting by Phone." Some people think that cold calling can be intimidating, exhausting or out-of-date. In this series, you will learn different strategic guidelines and tips to becoming effective at prospecting by phone. The primary goal of prospecting is to get someone to call you back. This video provides what you need to say on your incoming greeting to reach that goal.

Welcome to the Fundamentals of Customer Service version of the Performance Excellence video series. This is the tenth video lesson in a series of 11 and discusses how the small choices you make now could potentially cost you a lot of money down the road and how keeping customers coming back is extremely important to your success. You have to be continually creating and reinforcing a reputation in your community and in the industry, while internally, you want to be a great department, and have everyone in your organization, and within your extended enterprise of vendors and partners, know that you deliver great service. This series will help you provide the best service possible whether you are a supplier, or a customer.

Welcome to the Customer Service Communication Skills version of the Performance Excellence video series. This is the sixth video lesson in a series of 12 and provides you with five learning points to help you handle your mistakes once you run into a service situation gone wrong. To give great service, one of the things you have to learn to do is LOVE customers. Not like them. Not tolerate them. Not endure them. LOVE them. If your organization doesn’t serve customers properly, you can bet customers will replace you with someone who will. This video series will help you communicate properly with customers, generate satisfied customers, and contribute to a great customer service organization!

This video is part of the Customer Service series, Part 1: Before the Customer Arrives! In an era where many companies offer similar products and services at similar prices, it’s often hard to stand out.  But if you offer the best customer service around, you’ll win more than just customers - you’ll win loyal customers.  The kind that keep coming back and tell their friends to do the same.  If that sounds good, this video training series with accompanying workbooks is exactly what you need!

You can't help but notice that almost everything we do now has a chance of being recorded, reviewed and presented to the entire planet. Without question, customers are making their buying decisions based on what they see online.  This new kind of customer feedback puts service providers in a very vulnerable position, but there is something you can do about it.   "Customer Service Gone Viral" video program shows how to avoid customer service problems that lead to negative feedback. The video's host guides viewers through a variety of customer service problems presented as viral videos, recorded phone conversations, music videos, rants and blogs.  Each problem in the video is followed by a practical, real world solution.