Welcome to "Preventing and Handling Violence at Work," a video lesson intended to help you learn how to prepare for and respond to violent situations that might occur while you’re at work. This lesson covers everything from the factors that could put you at risk of workplace assault to steps you can take after a violent encounter. First, this lesson will explain how employers can prevent violence from occurring through policies, procedures, and special training. Then, viewers will receive an overview of the steps employees can take to protect themselves from getting in a violent situation and keep themselves safe. Finally, learners will receive action steps for how to respond when a person they encounter becomes violent. This is because, no matter what you do, you can’t guarantee that you’ll be perfectly safe at work. After completing this lesson, learners will have actionable information to help them stay safe at work.

Welcome to the "Presentational Speaking: Content" video lesson intended to teach learners how to create meaningful content for their presentation. This lesson is the first of four in the "Presentational Speaking Crash Course," which provides focused and actionable content on the topic of public speaking. In this lesson, learners will discover key questions regarding purpose, audience, and logistics that they consider from the start. Viewers will also learn how to conduct research, compile information, and structure their content effectively. In the end, learners should understand how to craft engaging and purpose-driven content, from the introduction to the body to the closing of the presentation.

Welcome to the "Setting SMART Goals" video lesson meant to guide learners through establishing goals for performance management. This video lesson is the second of four in the "Performance Management" video course, which describes how to help employees reach their highest potential. During this lesson, viewers will learn the SMART criteria for setting goals and practice applying the SMART acronym to analyze goals. In the end, learners should understand what makes a goal truly effective.

Welcome to "Overcoming Unconscious Bias," a video lesson intended to help you mitigate the negative effects of unconscious stereotyping and create a more inclusive work culture. Because unconscious biases can affect your thoughts and actions in substantial, and often harmful, ways, it’s important to learn what they are and how to minimize their impact. From this lesson, viewers will learn about common examples of unconscious bias and how to correct it before it has a negative impact on their interactions with others. That way, everyone will be able to contribute to a positive, more inclusive workplace environment

Welcome to the "Understanding Resistance" video lesson meant to help learners see why people’s first reaction to change is often negative. This lesson is the second of five in the "Organizational Change" video course, which highlights how to successfully guide an organization through change. During this lesson, learners will examine the three general attitudes regarding organizational change and consider why people react differently to change. Viewers will also learn common reasons why individuals resist change and consider the positive role resistance can play in making a change initiative more successful. Armed with this knowledge, learners may be able to help those who’re resisting change become supporters instead. Keywords: change management

Let's start and create a survey to get feedback from some clients. You will also learn how to send a survey link via e-mail. The results are collected on a dashboard-like page and can be exported to Excel for a more in-depth analysis.

Welcome to the "Managing Organizational Politics" video lesson intended to highlight the causes and effects of politics in the office. Throughout this standalone lesson, viewers will learn what office politics are and become familiar with some factors that contribute to the rise of politics at work. In addition, learners will examine the positive and negative effects of organizational politics and check out ways to ensure employees are leveraging office politics in a way that’s positive for the organization.

Welcome to the "Identifying Management Styles" video lesson, which highlights the importance of pinpointing your unique management style. In this lesson, learners will become familiar with various management styles by looking at the management style continuum, with task-oriented leadership on one end and people-oriented leadership at the other. In addition, viewers will learn about autocratic, participative, and free reign management styles, as well as the path-goal model of management.

Welcome to "Making Your People Feel Valuable," a video lesson meant to describe how leaders should show support and appreciation for their employees. Being able to demonstrate approval and provide recognition to employees is critical for ensuring employees are motivated and committed at your organization. So, this lesson provides leaders with four key behaviors and conversation tips to help make people feel valuable at work. By implementing these strategies, leaders will help prevent employees from feeling overlooked or underappreciated. Instead, employees will feel like valuable assets to the success of the organization.

A team needs a leader. A coach leads a team. A team wins when the individual players are operating in unison at their highest personal level of competence and confidence. One weak link in the chain and the team suffers, so a coach will work with individuals to be their best, knowing it fulfills a higher purpose. With the full infusion of so many generations now in the workforce, with their varied skill sets and backgrounds, has there ever been a more pressing time for good coaching at work and less dictatorial managing? Yes, that was a rhetorical question.

Welcome to the video lesson on LGBT+ equality in the workplace. This lesson is intended to reinforce training on harassment and discrimination by viewing it through the lens of sexual orientation and gender identity. In this lesson, viewers will come to understand the legal, business, and personal cases for not discriminating against LGBT+ individuals. In addition, learners should come to recognize that the workplace needs to be a place of equality and respect. Ultimately, viewers should understand their personal responsibility to not create differences but rather focus on their common goal—get work done.

Welcome to the "Leadership Toolkit," a series of video lessons covering everything you need to know about being an effective leader for your employees. This lesson, "Leadership: Top 10 Characteristics of Strong Leaders," describes commendable leadership qualities, ranging from confidence to dependability. From it, learners will understand that being a strong leader means balancing a variety of seemingly contradictory qualities. You have to be confident, yet vulnerable. You have to be adaptable, yet dependable. Do you have what it takes to be a strong leader?

"Innovation" is the 19th dimension in the 21-dimension LEAD NOW! Leadership Development Model. Watch this video and determine your own open-mindedness and how this may affect your team. Learn how to cultivate a fun and positive atmosphere that encourages innovation. Through innovation, you gain the ability to apply better solutions to current or future needs.

Welcome to the "Lead by Listening" video lesson intended to demonstrate how to become a better listener and, thereby, become a better leader as well. First, the viewer will learn how to become a great listener with four keys steps, from showing interest to feeding it back in the conversation. Then, this lesson covers tips for improving listening skills in general, especially when speaking with subordinates. After completing this lesson, viewers will understand how to listen properly to become a more effective leader and a better communicator overall. Keywords: communication, communication skills, active listening

Welcome to the Lead By Example series meant to arm you with tools for leading effectively, even when your power is limited. This video lesson, Influencing Without Authority, discusses influencing others in the context of both asking for help and shaping a decision. First, it explains the importance of determining the payoff necessary to convince someone to help you. Then it explains what you have to offer -- from competence to experience to strong collaboration skills -- to guide a result. Ultimately, learners should understand that influence is a critical skill to master to project their thoughts, requests, and opinions in a meaningful way that others are receptive to.

MARCOM's Video On Demand (VOD) program on Ladder Safety discusses different types of ladders, the hazards that can be associated with them, and how employees can work with them safely. This VOD program is one of the most effective and efficient ways to get employees the training that they need, in a classroom or individually through their desktop or tablet computer.

Let's start our look at online marketing with a look at SEO, or search engine optimization.

Welcome to "Internal Crisis Communication," a video lesson meant to describe how to inform internal employees about a crisis. This lesson covers the importance of creating a culture of transparency for an organization to ensure everyone, especially frontline employees, feels comfortable coming forward about any issues they encounter. Then, when a crisis does occur, leaders must also respond appropriately, promptly, and consistently. This will not only allay employee fears but also keep everyone on the same page. From this lesson, viewers will learn how to prepare for and respond effectively during a crisis situation.

Anyone that has worked in an office for any length of time has run into them. That co-worker that frustrates you with their nasty behavior. Let’s be honest, it’s a bit of an understatement to say that a difficult employee can affect everyone in the workplace. Their behavior not only obstructs their performance, but it negatively affects everyone in the work environment as well.

Welcome to the How To series, which provides quick and easy tips on how to handle a variety of common work situations. This video lesson, How to Ace Your First Day as Supervisor, walks viewers through the entire first day of the transition into a leadership role. Viewers will learn what they should do -- such as smile, get to know people, and bring snacks -- as well as what they should not do -- such as wear a tuxedo, act overbearing or brag about past achievements. By the end of the video lesson, learners should feel confident in their ability to take on new leadership opportunities with humility and grace.

Welcome to the "HIPAA Overview," a video lesson that describes the relevant rules and defines key terms to help learners understand how to handle protected health information (PHI) safely and securely. You’ll learn answers to questions like "What’s HIPAA’s intended purpose?" and "Who does HIPAA protect?" Plus, you’ll hear about critical concepts like the minimum necessary standard and exceptions to breaches. By going through the Privacy Rule, the Security rule, the Breach Notification Rule, and the Enforcement Rule, this lesson will give viewers a foundational understanding of what HIPAA entails and how to protect sensitive health information.

Welcome to the "Halting Harassment: Prevention Basics" video lesson meant to help learners understand, address, and even prevent harassment. In this lesson, viewers will learn the definition of harassment and become familiar with its negative effects in the workplace. Plus, learners will consider bystander and target response options and recognize how employers should handle harassment complaints and investigations.

Welcome to the "Going Green: Personal Tips" video lesson meant to describe how to adopt a more sustainable mindset and break wasteful habits. This lesson is the fifth of six in the "Going Green" video course meant to help you and your organization become eco-friendlier—from your policies to the frontline workers. By using reusable containers and conducting business online, you will be able to reduce your carbon footprint and become environmentally conscious. Overall, viewers will learn how to live by the circular economic model and adhere to the five R’s.