Enterprise chatbots have moved beyond novelty. Today, they’re key tools for improving onboarding, reinforcing training, delivering just-in-time support, and scaling coaching across large organizations. But while AI technology is more accessible than ever, a successful chatbot launch depends less on the tech itself and more on the planning that precedes it. That’s where the right questions come in. Over years of implementing enterprise chatbots across industries, we’ve found that certain questions reliably uncover the insights needed for an effective, sustainable chatbot. This white paper shares those questions—and more importantly, explains why they matter—so you can approach your chatbot design process with clarity and confidence.

You’ve built the relationships, had the conversations, and shown your value. But when it’s time to ask for the business…do you freeze up? You’re not alone! Asking can feel awkward—like you're being too pushy or salesy. But what if there was a way to ask that felt natural, easy, and even exciting?  

Interest in Emotional Intelligence (EQ) is growing.  How many people have you met who seem to be brilliant IQ-wise but maybe don’t have EQ people skills to reach their full potential?  As that number grows, so do client requests for a program on EQ to fill that gap.  

In today's rapidly evolving landscape, artificial intelligence (AI) is transforming how we evaluate learning and performance. Join us for an insightful webinar where we explore the fusion of AI and the Kirkpatrick Model to enhance training evaluations. Discover how AI can refine program planning, generate innovative brainstorming techniques, and elevate data analysis and presentation, all while maintaining essential human oversight.  

Training is an essential tool for building employee knowledge, skills, and competencies. However, the effectiveness of training can be limited by the transfer of the learning to the job. According to the Institute for Transfer Effectiveness, there are 12 levers of transfer effectiveness that organizations can use to maximize trainees' application of learning post-training, four of which connect to training design: clarity of expectations, content relevance, active practice, and transfer planning.  

From the guy who has been on the PowerPoint scene since the beginning, this is a must-have collection of his most revered tips and tricks.  

In a world overflowing with AI tools and bold claims, how do learning leaders cut through the noise and design experiences that actually build capability, clarity, and momentum?  

Disengagement rarely begins with a resignation letter—it starts quietly and can only be discovered by asking your employees the right questions, in the right way, at the right time. In today’s volatile talent market, where your top performers are always one click away from another opportunity, spotting the early warning signs is mission-critical.   

Cookie-cutter training doesn't cut it anymore. Your learners expect content that’s relevant, responsive, and personalized—and they expect it now.

Join us for an engaging conversation between Andre Harris, Vice President of Employee Engagement at Camden Living, and Megan Fanale, COO of Abilitie, as they explore how Camden Living revitalized its leadership development strategy with a bold, human-centered approach. This webinar will walk through the design and implementation of The Art of Leadership—Camden Living’s immersive program powered by Abilitie’s practice-based simulations and collaborative learning experiences. From executive involvement to peer-driven learning, you’ll hear how Camden successfully launched a leadership initiative that was met with high engagement and enthusiastic participation across its rising leaders.  

How often do you find yourself caught in the endless loop of updating courses, whether it’s to reflect a minor policy change or a significant shift in organizational priorities? Maintenance can be a major pain point for learning teams, especially when it involves compliance, technical training, or simulations—topics that are prone to frequent updates.  

Leadership pipelines often look strong on paper—but break down when real decisions need to be made. High performers stall in stretch roles. Promising talent gets overlooked. Programs run, but impact stays unclear.  

Conflict is an inevitable part of teamwork—but without the right skills, it can derail productivity, morale, and collaboration. Learning how to navigate difficult conversations is essential for fostering a high-performing, engaged workforce.  

Training Admin by Day… Marketer by Necessity? You got into L&D to help people grow—not to chase down clicks and craft email campaigns. But in today’s workplace, even the best training programs need a marketing boost to succeed. That’s why we created the free step-by-step guide to marketing your training programs—built just for HR and L&D pros like you. Learn how to generate excitement, drive participation, and connect your employees with valuable skills they need. Inside, you’ll learn how to: Lay a strong foundation by getting crystal clear on your audience, training goals, and how you’ll measure success—so every effort ties back to purpose and impact. Build a smart strategy with practical guidance on messaging, gaining stakeholder buy-in, planning your campaign timeline, and choosing the right communication channels. Put your plan into action with a repeatable marketing cycle that makes it easy to launch, promote, and refine your training programs—without the overwhelm. Okay, maybe you didn’t sign up to be a full-time marketer—but learning just a few key strategies can help you connect people with the training that supports their success. And that’s how you build the kind of workplace you dreamed about when you first got into this field.  Download our 101 Guide to Marketing Training Programs today!

Join us as we explore how AI-powered digital twins are revolutionizing the learning and development landscape by converting human expertise into scalable, durable, and accessible resources. This cutting-edge solution creates digital replicas of your organization's top instructors, subject matter experts, and L&D professionals, enabling personalized, 24/7 learning experiences for your entire workforce.  

Good story design offers interesting ways for learning designers to adapt the learning experience to their learners. One of the ways that storytelling can be adapted into effective eLearning is through the use of branching scenarios. However, it is a time consuming and resource intensive process to build branching scenario with detailed stories and rich characters. But now, AI can help with that!

What if the path to breakthrough wasn’t up—but down? In this reflective and empowering session, discover the Rappel framework, a five-step model for growth that transforms fear into fuel and mindset into momentum. You’ll explore how self-awareness, emotional intelligence, and clarity can shift culture from performative to purpose-driven. Whether you're building a better team or a better you, walk away with actionable tools to break barriers, deepen connection, and lead with authenticity. It’s time to Rappel—and Break Through To A Better You!  

Don’t let AI mistakes cost you credibility—or clients. By its own admission, AI-generated content may contain errors and often lacks the depth of insight your clients truly need. Without proper oversight, your credibility can be ruined with stakeholders in an instant.   

There are substantial compromises inherent in all of today's workplace training solutions, most them revolve around: scalability, engagement or affordability.  However, we believe a new category of solutions is emerging; in this paper, we introduce the Digital Experiential Training category. This new category of solutions is poised to resolve the compromises of current approaches and set a new standard for workplace training which is long overdue.

Is your virtual training inclusive and accessible? Does it provide opportunities for learners with disabilities such as low vision, hearing issues, or neurodiversity to participate? In this interactive session with virtual learning expert Cindy Huggett, you will learn techniques to include everyone in your classes. You'll learn what questions to ask during the design phase, and strategies to use when creating activities. You'll also discover software settings to enable for a better learner experience, and facilitation techniques that invite and include everyone. You’ll leave this session with ideas and strategies to increase the accessibility of virtual training.

Gameplay is a powerful tool for developing both hard and soft skills in learners. This eBook explores seven common types of gameplay that can effectively support learning objectives and skill development. This isn’t a comprehensive list, but it’s a strong starting point for building game-based learning experiences that feel fun, relevant, and impactful.

Middle managers are catalyst for most organizations. They're the ones caught between strategic shifts from above and the emotional whiplash of teams below. And when change hits—whether it’s restructuring, market disruption, or internal transformation—they’re expected to adapt fast, keep others aligned, and deliver results.  

No matter what your role, every employee deserves to feel safe and supported to do their job. However, personality conflicts preoccupy us, slow us down and even stop us dead in our tracks. The stress level is off the charts and we can feel like we have no options.  Wait, don’t quit! There’s another way.  

AI in learning and development (L&D) presents transformational opportunities for organizations to create and deliver high-impact learning at scale. However, this fast evolving technology does not come without its share of risks and dead ends. While successful applications of AI improve the efficiency and reach of learning programs, poor implementation choices can lead to wasted investment, security issues and ineffective learning experiences. The key to success lies in approaching AI strategically to solve specific learning challenges. Leading organizations are succeeding by focusing on:   Clear learning objectives Augmenting rather than replacing human expertise Maintaining strong data governance Measuring impact on both learning and business outcomes This eBook, based on a webinar featuring NovoEd and produced by Brandon Hall Group™, provides a practical framework for understanding where AI can truly add value to your learning programs and how to implement it effectively while avoiding common pitfalls. In the webinar, NovoEd CTO and Co-Founder Farnaz Ronaghi shared insights on AI in learning, drawing from her experience designing the platform at Stanford and her research on collaborative learning environments.