The days of "sales" being assigned to just one individual or team are GONE---in a typical transaction in today's market, literally every member of your team may come into contact with a client or prospect. And every one of those moments is a selling opportunity...making EVERY job a sales job! Dr. Cindy McGovern will show you how to take the "ick" out of selling and adopt a new and energized sales mentality. Everyone in your organization is capable of playing a part in elevating the customer experience.

When was the last time you examined the impact of your learning strategy? Use this evaluation tool to help determine which conclusion best describes your organization’s current learning program and what steps you can take to make improvements.

Video is a unique beast. It's more engaging than a training manual, but sharing it on your LMS (or worse, on YouTube) can create problems. It helps you scale your training worldwide, but every new recording is a pain to produce. And it would be ideal for just-in-time learning, if only it could be effectively searched.

Learn how to make simple yet engaging and professional slides and do it fast. Often, we have to make presentations with very little time and money. Using the K.I.S.S. principle, discover tips, tricks, and techniques to developing amazing slides using the latest design trend: simplicity. Less is more in this session.

As we enter a new decade, we also welcome a new wave of leadership to the workforce.   Millennials are now the largest generation in the workforce, and although the age range of generations can vary, it would be safe to say that within the next 10 to 15 years they will make up most of your company’s leadership teams, if they don’t already.

Technical and on-the-jobs skills are important, but many organizations often overlook training on a skill set that could be their secret to getting ahead: soft skills. In fact, the growing soft skills gap in the workforce is one of the biggest challenges facing organizations today. Prioritizing soft skills training has a number of benefits. Not only can it help close skill gaps in your existing workforce and in new hires, it can give your organization a competitive edge, help you hang on to your top talent, and improve your bottom line. When you train your employees on skills like problem solving, communication, and social intelligence, they have better relationships with co-workers and customers. This translates into less turnover, improved productivity, and increased profitability. Working to close soft skill gaps can feel overwhelming and a bit arbitrary. It's hard to know where to begin and where to focus your efforts. In this ebook, you'll learn how to tackle closing the soft skill gaps at your organization in a manageable and effective way through training. You'll learn: How to identify where soft skill gaps exist in your organization What roles need what skills Which training methods are most effective at closing soft skill gaps What soft skills other organizations are training on

Download research that shows how high performing organizations are getting results from coaching. The Real Benefits of Coaching: Productivity Gains Employee Engagement Knowledge Transfer ROI

Here’s a statistic that will boggle your mind: Humans consume 74 gigabytes, the equivalent of 175 newspapers of content, per day. Customers are assaulted with facts, pseudo-facts, white papers, media and statistics all posing as relevant information. Much of the well-sourced information is contradictory. Sorting the "need to knows" from the "nice to knows" can be exhausting. Add to this a new average of ten stakeholders and more and more customers are defaulting to the status quo or a no-deal.

Companies spend billions of dollars on training and assessments (such as engagement studies) when in fact those results clearly illustrate the greater need is for leaders to converse more skillfully and thoughtfully.  

Being more coach-like it an essential leadership behaviour. This isn't "just HR". This is how you drive stronger performance and results, as well as help build stronger, more resilient and more autonomous people. This is how you help learning and development initiatives pay back their investment.  

Game-based learning helps create experiences that make learning stick! And while game-based learning might seem complex, it doesn’t have to be. We’ve all played games that have taught us lessons we still apply today - whether we’re aware of it or not. But what about games where we’re aware that the goal of the game is to learn something new?  

Applying behavioral science principles to learning strategies can drive learner engagement and optimize learning outcomes. But where do you start? Use this step-by-step guide to supercharge your learning strategy with easy-to-apply principles from neuroscience. Click below to download.

Today’s most influential business leaders can be infinitely inspiring. Beyond their vast reserves of creativity, people like Steve Jobs, Bill Gates and Elon Musk have shown remarkable talent at motivating their employees to do ambitious and imaginative work.  

Learning and performance professionals the world over are receiving the same mandate: show the organizational value of your efforts. Well-intentioned individuals provide learning data and then eagerly rush in to claim high-level outcomes. Unfortunately, this approach has no credibility.

ROI is an economic indicator that describes the program benefits compared to program costs. But how do you really make it work? During this webinar, Ngan Nguyen, Ph.D., CHSE, Learning Measurement and Assessment Consultant at OhioHealth along with Patti Phillips, Ph.D., CEO of ROI Institute, will explain how. During the session, you will learn about the five critical success factors that make ROI work. Additionally, you will be introduced to OhioHealth's ROI implementation journey. Join us for a highly interactive session where you will learn how to implement ROI so that it becomes a seamless part of your learning practice.    

As an L&D leader, you know that the business impact of learning and development is undeniable. In fact, a study by Bersin found that companies with high-impact learning programs generate, on average, three times higher profit growth than their peers.¹ Ongoing learning and development has the power to grow your employees, the business, and the results of your L&D programs. But all too frequently, it does not live up to its full potential. Why? Because in order to deploy effective employee learning and development, L&D professionals need to have a deep understanding of what motivates and inspires their people. L&D leaders that effectively shape their learning programs around the intrinsic needs, wants and motivators of their people - rather than expecting employees to adapt to a one-size-fits-all approach to learning - can improve employee engagement, learning retention and learning adoption. In this step-by-step guide, you'll learn the foundations behind three neuroscience principles of motivation - emotion, loss aversion, and social storytelling. You'll get the hands-on guidance you need to turn theory into practice and start applying these concepts to your L&D strategy immediately to boost learner engagement and learning outcomes. Download the guide today to get started designing a scientifically-driven learning experience that engages and motivates your people!

Sales coaching desperately needs help: sales managers average only 10% of their time coaching, 50% of new sales managers fail in two years, 65% of sales reps miss quota, turnover for many sales forces is 20% or more. The culprit is not the sales manager but methods and training to improve performance. The new gold standard for high-achieving sales manager has arrived with, new skills and, strategies:  in book format, comparable workshops, and this SMM webinar. 

Being able to assess employee performance is critical, but are you also articulating clear expectations for their advancement? Talent spotting is all about identifying potential over performance. In this white paper, get answers to questions like: What is talent spotting and why is it so important to get it right? How can hiring managers and HR departments get talent spotting right? What it takes for talent spotting to be successful?

Traditionally, succession planning has been a lengthy process: identifying top talent early, grooming candidates for promotion and then moving employees through jobs to prepare them for future opportunities over many years. Today’s workers, however, may be unlikely to remain with a company long enough for a slow-paced succession plan to succeed. How can organizations plan for filling future leadership positions in this environment of fast change and job mobility? Is traditional succession planning a thing of the past? Find out more in this white paper. 

It sounds counterintuitive, doesn’t it? Yet, building failure into the learning experience can help workers achieve positive solutions faster rather than finding the perfect answer.

Training and Hale Associates Center just announced two new performance-based certifications - Certified Facilitator of Training and Certified Developer of Training and Learning Methods.  These certifications exemplify the use of performance-based exams.  

eLearning seems irretrievably bound by questioning and testing—often meaningless and almost always off-putting to the learner. This model is a relic of simplistic primitive models from the earliest days of programmed instruction and seems so standard that it is hard to think any other approach is desirable or even possible.

Problem:  Gamification is an important and powerful strategy for influencing and motivating people. Unfortunately, many people think that gamification means adding a game, making a computer or a video game, or simply adding points, badges, and a leaderboard to their learning program.

Morph is a cool new transition for PowerPoint in Office 365. You can seamlessly and easily go from one slide to another and make objects change size, color, and position.