Welcome to our DISC series, the Introduction session. This series is full of helpful information that can help in communicating with other people, leading, building a team, selling, negotiating, servicing your customer, and building relationships with other people.

Welcome to our Advanced Supervisor series on Body Language, which is the process of communicating nonverbally. There are three primary learning objectives in this series: 1) Learn how to better read others using scanning techniques, 2) Eliminate your own negatives and 3) Learn to better control your own body language. This is the fourth video in a series of five and helps you apply what you’ve learned about body language to what you encounter at work. The series list is included as a reference to the suggested viewing order.

Most designers, trainers and leaders are so accustomed to producing highly antiseptic lessons - clean, organized and controlled. However, this kills the fun and relevance of the lessons. Fortunately, they agree that using stories would add context and engage learners. Their difficulty is where and how to find stories that support their content.

Learning-by-doing is the key to technical training.  But, technical training is evolving as there is more demand for modularized content, self-paced labs, and virtual participation.  

Every leader needs a framework to become and remain successful. When all is said and done, there are five critical business levers that, when used properly, turn good leaders into great ones.

Does your organization struggle to find a balance between mandatory and elective training? CEO of BizLibrary, Dean Pichee, will take you through the challenges and benefits of both types of training and discuss how to find the balance you’ve been trying to achieve. He’ll give you real examples of what has worked for companies in the past and recommendations to help your organization succeed in the future.

Everyone knows that gaining access to executives is often critical to success in B2B sales. On one hand, technology like Caller ID, Voicemail, and Email Filters have made it harder than ever to reach C-Level executives.

Training and learning professionals are in a bubble - cocooned in their own world of realities. Slowly, their profession starts eroding. They become irrelevant and misplaced. Their realities are shattered.

Leaders do not receive much feedback from the people they lead. In fact, they often have no idea how good--or bad--their leadership really is. "Leadership Feedback" is an entertaining and thought provoking video training program that provides the kind of honest feedback leaders don't normally hear.

'Would I Follow Me?' demonstrates one leader's behavior and the results in two different situations: first as a newly appointed leader, and then later after he has learned a few lessons about leadership. Viewers will learn effective leadership behaviors and appreciate the impact those behaviors have on the success of their work group.

Welcome to our Advanced Supervisor series on Disagreements at Work. This series shows you how to handle disagreement in a professional fashion—BEFORE things get out of hand, and head into prolonged conflict or high-emotion anger. This is the third video in a series of four and is designed to show you that no matter what type of disagreement you are in, there are options on how to handle it. The series list is included as a reference to the suggested viewing order.

This video is part of the Mistakes Leaders Make series. In a previous program, we talked about signs of dysfunction within a company. Maybe some of them applied to your business. In this program, we’ll walk through some ways to fix the problems and discuss how to implement new solutions. (part two of four)

As the leader of any group, problems are inevitable. So...how do you react? Do you lead with your gut...or your head? This is the dilemma that the host of "Managing Me" grapples with. When problems arise at work, he can choose to react with either impulse or reason. As each situation plays out, the better reaction is clear. Viewers recognize that how you react often has a far greater impact--on morale, on retention, on productivity--than any specific problem ever could. The key to managing other people is learning how to manage you.

Welcome to the 1st video of 12 in the Supervisor Fundamentals series! Whether you’re in retail, healthcare, manufacturing, financial services or any other industry, these video lessons will help quickly get you up to speed on your two primary tasks as a supervisor: Creating a high-performance team and a great place for your team to work. Whether your new, recently promoted, or you simply never got the basic training, you have all kinds of opportunities for personal and career growth. This video lesson covers what to do in the beginning stages of this important transition into the supervisor role!

Onboarding is a crucial part of training for new hires. In this course, Talya Bauer reviews the definition of onboarding, touches on the distinction between socialization and onboarding, and presents some of the evidence of how and why onboarding matters.

Peter Wallbridge provides practical tips for senior managers to plan succession, comprehensive information packs and making the process a success. This is part of the Recruiting & Developing High Achievers programs, which includes 3 pragmatic videos providing HR practitioners with useful advice and practical strategies. These programs are part of the larger Insights and Strategies Series, in which Psychologist Eve Ash talks with leading business professionals who have learned powerful lessons and share their experiences and strategies to achieve best practice.

Welcome to the Interviewing Process video series. This is the third video lesson in a series of seven and discusses how to look for qualified, competent employees and how to distinguish different character traits. When organizations decide to reject a prospective employee, it’s not always because the applicant was the wrong person. Sometimes it’s because it was a bad interview. As a result, managers and supervisors who don’t know how to conduct good interviews, often miss out on hiring quality employees. This video series will help you put a solid process in place and will allow you to provide the best interview for not just the potential employee or yourself, but for your company as a whole. It will be meaningful for new and existing supervisors, managers, and general HR staff.

Welcome to the Delivering Bad News video series. This is the second video lesson in a series of two and discusses how to construct your bad news message so that is received properly. Nobody likes to be the bearer of bad news, yet it has to be done. Employees may need to be informed of negative performance appraisals or you simply may need to say "no" to a customer or someone else about something they want. These video lessons will help you properly prepare and deliver any type of bad news in the most appropriate way.

This course will walk you through the steps of designing a performance appraisal system. We'll talk about determining how often appraisals should be given, whether or not pay increases should be linked to the system, and deciding who should actually give the appraisals.

Planning for performance appraisals will greatly increase their success in your organization. This course goes through the steps involved in preparing for a performance review and discusses proper technique for actually conducting the performance review for maximum benefit.

Welcome to the employee version of the Stop Sexual Harassment Now video series. This is the fifth video lesson in a series of seven and provides levels and terms that will everyone can use to speak the same language, including targets, offenders, supervisors and investigators. Sexual harassment is against the law and occurs when there are "…unwelcome sexual advances, requests for sexual favors, or other verbal or physical harassment of a sexual nature." Harassment may be prevalent in the workplace. But it doesn’t have to be prevalent in YOUR workplace. This video series will help you learn how to STOP IT NOW.

Sexual Harassment — the "TAKEAWAY" for Managers™ is a conversational, easy-to-use program for managers that defines sexual harassment according to the law and explains why it’s important to take a proactive approach to this serious problem. This concise program is both comprehensive and simple to understand, with short vignettes that illustrate and dramatize the material presented. The 12-minute program focuses on four key learning points and their "takeaways," or sentence-long summations, to help managers prevent, identify, document, and stop sexual harassment in the workplace. The program explains the difference between quid pro quo and hostile work environment harassment, and the importance of good documentation to protect organizations and managers from legal liability. Sexual Harassment — the "TAKEAWAY" for Managers™ is a stand-alone program, which may also be used in conjunction with the rest of the series The "TAKEAWAY" for Managers™: Discipline, Documentation, & Termination ; "Can I Ask That?" Legal Interviewing; FMLA in a Nutshell; Diversity, Respect, & Legal Compliance; and ADA in a Nutshell

This video is part of the Ethics Video series, Part 3: How to Deal with (and avoid) Discrimination and Sexual Harassment. Every year, ethical violations cost companies millions (and sometimes billions) of dollars in fines, legal fees, and lost revenue.  In an increasingly transparent world, maintaining ethical business standards is increasingly important.  The only problem is that ethics training is usually about as exciting as watching someone watch paint dry.  Fortunately for you, we’ve found a way to make it fun!  Who would have known that videos and workbooks about ethics could be so amazing?

This course provides basic business ethical decision-making strategies and code of conduct information. It functions as a foundational, general ethics course targeted to all employees. This course introduces participants to various ethical decision-making models and then expands to cover common code of conduct topics. The emphasis of this course is to help employees develop solid ethical decision-making skills in the context of learning specific codes of conduct. This section of the course include the topics of antitrust laws, exchanging competitive information, proper communications, ethical responsibilities, and reporting and assistance.