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Being able to assess employee performance is critical, but are you also articulating clear expectations for their advancement? Talent spotting is all about identifying potential over performance. In this white paper, get answers to questions like: What is talent spotting and why is it so important to get it right? How can hiring managers and HR departments get talent spotting right? What it takes for talent spotting to be successful?
Being able to assess employee performance is critical, but are you also articulating clear expectations for their advancement? Talent spotting is all about identifying potential over performance. In this white paper, get answers to questions like: What is talent spotting and why is it so important to get it right? How can hiring managers and HR departments get talent spotting right? What it takes for talent spotting to be successful?
Whether you call them Ice-Breakers, Session Starters or Warm Up Exercises, they are a MUST in every training environment. A great session starter can set the tone and give you the needed information to plug into your learners quickly. They can build interest, help learners buy into the objectives of the training session and set a climate that encourages learning. 
Making Leadership Happen   More than ever, in a fast-changing and interconnected world, organizations feel the need for leadership. As a result, managers get a lot of advice on how to be more effective leaders. Articulate a clear vision, engage your employees, develop talent, have a global mindset, think strategically, create win-win solutions, leverage diversity, communicate effectively, hold people accountable, be an agile learner.    On one level, all of this advice makes great sense. Who could argue with it? At another level, it can be overwhelming.  We think it’s time to step back and take a different approach. Click below to download this White Paper.  
When you're leading remotely, with store visits at a minimum due to time and distance, you have to rely on technology to engage, motivate, and leverage the strengths of the entire team. This handy guide outlines the pitfalls to avoid and the pointers for effectively using the most common forms of electronic communications, including email, text messages, telephone, and voicemail.
In today’s technologically charged business world, organizations must quickly adapt to emerging technologies or risk being left behind. Technology is necessary to remain competitive and at the forefront of change. As more training programs become virtual and learning moves beyond the event itself, a transformation to digital content delivery is essential to support today’s workforce.
Content is the backbone of learning. Without the right pieces in place, your learning efforts — no matter how well intentioned — will fall flat. View this Lightpaper and learn how your organization can: personalize the learning experience, efficiently author content, be more agile, and drive performance.  
If you ask your executives what your organization's most valuable asset is, their response will probably be "Our people, of course!". And yet, when an opportunity to invest in leading talent programs presents itself, that level of enthusiasm seems to suddenly disappear. Womp-womp. Many C-suites still see learning and development as cost burdens, even though improved talent management strategies have been shown to drive growth in revenue time and time again. This eBook will equip you with winning strategies to get the leadership buy-in you need and elevate the role of talent management in your organization. Click below to download the Making the Business Case for Talent Management eBook! It's everything you need to get executive buy-in and ongoing support for your proposed talent initiatives.
xAPI - The training industry is about to get a lot more exciting. And it’s about time. Every other function in our organizations has better data than the training department does. Manufacturing, sales, marketing, finance and logistics all have rich datasets to mine about the leading and lagging indicators of success. Over here in training, we have completions, test scores & questions, and time spent in training, and maybe data from a few other isolated tools. The Experience API, or xAPI (perhaps you know it as the Tin Can Project), affords us the opportunity to leap-frog this situation, giving us not only better data but industry-wide interoperable data like no other function has.   
Tracking and assessing workforce-diversity programs shouldn’t be hard work, but it should be a top priority. Because businesses benefit when they employ highly engaged workers with different backgrounds, HR leaders and hiring professionals contribute directly to a company’s success when diversity programs meet their goals. The opposite also is true: Workforce-development professionals who do not effectively measure the outcomes of their diversity programs are in danger of having the programs — and perhaps their jobs — deemed expendable. Ongoing competitive pressures are driving business leaders to demand that all investments return bottom- or top-line improvement, including workforce diversity programs.
Organizations are finally realizing that people learn more of what they need to be effective at their job through informal channels, on-the-job experiences and coaching than they do through more formal means. When it comes to developing and executing the learning strategy, however, companies continue to look at things completely upside-down. The vast majority of the learning delivered within organizations is through formal classrooms and e-learning courses, which only accounts for about 10% of the learning that occurs. Even within that 10%, retention rates for single, formal learning events are abysmal, with most learners forgetting close to 90% of what they learned over time. What opportunities are companies missing to help people retain more of what they are learning and discover new knowledge through other, more informal channels?  
There’s no question, big data is a hot topic, to stay competitive in today’s market, organizations have to leverage Big Data.  Harvard Business Review dedicated an entire issue (October 2012) to the topic. A new book, Big Data: A Revolution That Will Transform How We Live, Work and Think (Mayer-Schonberger & Cukier, 2013), explains the issue in detail. This whitepaper illustrates how Metrics that Matter® (MTM) is a Big Data solution and how MTM aligns to these industry standards and widely accepted Big Data definitions.  
AN EXCERPT FROM FROST & SULLIVAN’S ‘ENHANCING OMNICHANNEL AGENT PRODUCTIVITY’ REPORT - NOVEMBER 2016 There is no substitute for the human touch provided by omnichannel contact center agents when connecting virtually with customers for complex service and sales support issues. Agents are the linchpin to successful and profitable Customer Experiences. But it’s costly to hire, train, manage, accommodate, and equip agents to perform these essential tasks. Wages and benefits comprise the lion’s share of operating expenses (65%-70%). Moreover, having contact center agents work on premise incurs significant real estate, facilities, and equipment outlays. In today’s competitive environment, organizations (businesses, non-profits, and government agencies) must delight customers and control costs in order to exceed their goals and spur growth. Ensuring that contact center agents are productive and engage with learning is essential. Recommendation: Click below to download
CHAPTER 1. CHANGING THEIR MIND? In my work over the last twenty years, I have observed a disturbing truth, supported by data. Most traditional professional development doesn’t work. There is very little change in habits, behaviors, perceptions, practice, or outcomes of participants. An Example. In 2016, there was a series of articles that touted the EEOC research that sexual harassment training is ineffective and may actually be harmful. What was fascinating is that there was no discussion of how the training was done. What was the content? How was it delivered? What were the expected outcomes? How many designs and presentation models were utilized? None of those questions were answered in any of the articles I read. Click below to download the First 3 Chapters of the Book.
Does your onboarding process create positive first impressions that set up new employees for success in their roles, or is it simply a list of items to check off and call it done?  This ebook will take you through seven aspects of the recruiting and onboarding process, teach you how to connect with your employees starting on the first day and discover where to automate the process so you can focus on making a new hire's experience personable and engaging.  Click below to download this eBook.
As we adapt to a new working norm, organizations are struggling to keep their workforce productive, engaged and delivering on corporate objectives. In this eBook you’ll get 5 modern learning strategies that support higher employee engagement and retention, as well as help build a more agile and higher performing organization. You'll gain insights into: The top three reasons to revamp your learning strategy Five modern learning strategies to guide your way Tips and resources for creating a more people-centric approach to learning and talent development
What Are The Most Effective Tips For Successful Learning Management System Implementation?  By Tridib Roy Chowdhury I've had the opportunity to work with numerous clients over the years. Each had their own unique requirements, budgets, and list of must-have features. Regardless of their differences, I always share the same LMS implementation tricks to ensure a smooth and stress-free LMS implementation process. Click below to download this White Paper.
The Big Why We are at a critical juncture. At this very moment, the world is experiencing a monumental shift in the way everyone works and learns. A Fourth Industrial Revolution1 is ushering in cyber-physical systems involving entirely new capabilities for people and machines. We’re seeing the impact in retail, construction, manufacturing and healthcare. No industry is immune. These sweeping advancements in technology will require augmenting current skills and developing new ones to meet the demands of the future. Not just proficiency skills, but social and managerial skills that will have tremendous impact on how everyone, and every "thing," works together. The next 10 years will be completely different from the last 50. Yet the majority of organizations aren’t keeping pace, offering stagnant content and stale learning experiences. Click below to download the white paper.
NeuroTracker evolved out of a pure science approach through years of research at Prof. Faubert’s Visual Psychophysics & Perception Laboratory. Designed to uniquely measure and enhance high-level cognitive function, it has become established as a valuable research tool for understanding human performance. The not-for-profit CogniSens Applied Research Center (ARC) supports an increasing number of NeuroTracker research projects across a variety of science disciplines. To date, published studies discovered important neuroscience findings in the following areas. Measurement NeuroTracker provides objective cognitive metrics on brain functions fundamental to human performance, and also relevant in cognitive conditions. High-level mental processing is required to perform NeuroTracker at increasing speed threshold, as such, measures have been found to differentiate elite performers from amateur, reveal characteristic of brain development with age, identify impairment with healthy aging or learning related disorders, and possibly to help to detect function-related brain damage, such as with concussions, and reveal non-contact sports injury risk.  
New managers can develop into high performing future leaders. Or, they can flail and fail-costing your company hundreds of thousands of dollars. Learn what you can do to ensure new manager success. Download our paper to learn: The 3 major problems most companies have with new managers Which 4 critical management skills should be developed How coaching new managers can lead to dramatic improvements in new manager performance
Most organizations don't have to time to build custom content for their training program, but they want to be sure the content is high quality and well-vetted. Enter off-the-shelf content. Using off-the-shelf content for training saves time and money and allows you to offer more variety of content than if you had to produce everything yourself. Plus, you can be sure the information employees are getting is more reliable and well researched than something they'd find on Google. In this ebook, you'll learn how to maximize off-the-shelf content. You'll also learn: How to further optimize off-the-shelf content with the right learning technology Tips for choosing an off-the-shelf content provider How to use off-the-shelf content as part of a blended learning solution
Sales Enablement: How do we do it? The phrase sales enablement has become a standard term in the language of those who support sales performance. There are currently 37 LinkedIn groups with this phrase in their titles. There are software companies, products, consultancies, and all kinds of online resources that include sales enablement in their names, descriptions, or value propositions. It's a great descriptive phrase for marketing products and services, but, like many such catch phrases, means different things to different people. This free white paper from Dr. Carl Binder, originator of The Six Boxes®, will help your sales leadership team understand and implement these concepts and - yes - enable your sales team to perform at its highest potential.
Outcomes-based learning is proactive. It engages learners, building on pre-existing knowledge, skills, and experiences, and fills in the gaps. It promises measurable results. After training, an outcomes-based approach tracks how many times learners use their new skills in their daily work.
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