Microlearning Videos - #6 Add Profits from Warranties and Customer Support - Microlearning 10 Big Impact Areas

  • Description

    Many businesses are learning that there is money to be made in warranties and post-sales services. However, they also need to control its costs.
  • Path to Expertise
    MicroLearning
  • Subject
    MicroLearning
 

#6 Add Profits from Warranties and Customer Support

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Many businesses are learning that there is money to be made in warranties and post-sales services. However, they also need to control its costs. Good customer service and a warranty program should go hand in hand. The hidden costs are often in the technical servicing of the warranties. For example, if it takes longer for technicians to find the part replacement or the policies for replacements, it takes longer to meet the needs of customers. This is even more challenging when organizations contract out their technical support activities. The following may be covered in these impacts: 
 
  • Software upgrades 
  • Replacement parts  
  • Scheduled maintenance
  • Warranty history and records
  • Speed and quality of service

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