10 Big Impact Areas for Microlearning

Program
Introduction
Introduction - Microlearning 10 Big Impact Areas
Introduction - Microlearning 10 Big Impact Areas
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#1 Save Precious Time - Microlearning 10 Big Impact Areas
There is so much waiting time, standby time, time in lines and queues, call-back time, and on-hold time.
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Troubleshooting
#2 Allow Small Fixes - Microlearning 10 Big Impact Areas
It can be very annoying for employees and customers when small bugs, fixes, errors and deficiencies in products and services or processes would require so much attention.
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Instant
#3 Unbundle Rare Expertise - Microlearning 10 Big Impact Areas
There are rare and narrow expertise areas for which only a few people qualify. The go-to expertise knowledge is locked in the minds of these experts.
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Alerts
#4 Attend to Broken Stuff - Microlearning 10 Big Impact Areas
Why wait for whistleblowers? Why not be on alert for broken and things that do not work? Do you know what happened to the Deepwater Horizon explosion and oil spill?
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Disruptions
#5 Prepare for Sudden Disruptive Nightmares - Microlearning 10 Big Impact Areas
Disruptions do happen and when they do, we want workers to respond quickly. However, the speed of their responses depends on the availability of knowledge they can use and act on.
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Warranties
#6 Add Profits from Warranties and Customer Support - Microlearning 10 Big Impact Areas
Many businesses are learning that there is money to be made in warranties and post-sales services. However, they also need to control its costs.
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Compliance
#7 Make Compliance Good News - Microlearning 10 Big Impact Areas
Why have many of us forgotten that compliance is about protecting people in many cases? We tend to think of it as a checkbox for rules.
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Crisis
#8 Anticipate Unexpected, Devastating Crisis - Microlearning 10 Big Impact Areas
Are you helping in a crisis situation? What if there is a fire or a risk of violence at the workplace?
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Free flow
#9 Retain Specialists’ Knowledge - Microlearning 10 Big Impact Areas
Sometimes it feels that knowledge is in a locked drawer or vault. No one can access it.
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Solving
#10 Promote Problem-Solvers - Microlearning 10 Big Impact Areas
We often hear from learners that “people don’t seem to think anymore or they don’t go the extra mile.” What are we doing about it?
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