Is Emotional Intelligence the Key to Effective Change Management?
Marjorie Derven

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Emotional Intelligence (EQ), popularized by best-selling author Daniel Goleman has been validated with multiple research studies to be a key differentiator in work performance. Emotions, which make us human, propel us to require interpersonal connections. Beginning at infancy, our very survival depends upon others, as dramatized in the "Still Face" experiment.

In these Volatile, Uncertain, Complex and Ambiguous (VUCA) times, EQ is arguably more important than ever, as emotions are on high alert when experiencing change and stress. Massive changes are occurring both in the workplace and in global macroeconomic trends, as discussed in Forbes and The Conference Board. Such changes trigger strong emotions, which may promote tunnel vision, narrowing our productive choices.

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The only certainty in today’s business climate is ongoing change. Training professionals have an important role to play to build capabilities that enable organizations to be change-ready and agile. This session provides critical “lessons learned” to build valuable partnerships with clients to deliver learning that promotes readiness for continual transformation requirements.

Change agility is a critical competency in a highly volatile and uncertain world. Layered on top of accelerated rate of change are the unprecedented challenges the global pandemic has triggered. In this highly interactive webcast, learn how change capability can be enabled virtually. Deploying online learning, virtual coaching and a Change Playbook enables your organization to capture opportunities and reduce risks for transformation success.

By establishing alignment around key transformation priorities, involving the right stakeholders and delivering a common language, tools and methodology, you can build a more resilient workforce that is able to pivot quickly to new marketplace and talent requirements.

By attending this session, you will...
  • Discover how to deploy virtual learning design to build change capabilities
  • Learn how to promote interactivity for a global audience using discovery learning and practical applications
  • Explore holistic approaches to upskill executives, business leaders, line managers and HR to future-proof organizations
  • Be able to create metrics that  enable tracking and calibration of change management capabilities