Measuring, Monitoring and Managing Support for Employee Development


John mattox
Managing Consultant, Gartner
Christine lawther   home
Senior Advisor, Gartner
Webinar Recording Details


Employee development programs are often effective at increasing awareness, providing knowledge and improving skills.  Performance often translates to the work environment and employees contribute to achieving business goals.  Research at CEB has found that managers play a significant role in preparing employees for learning events.  When they engage learners before and after those events, they also improve learner performance by as much as 55%. 

The purpose of this webinar is to outline a three-step process for making learning events more effective by ensuring managers are involved.  We will show how to measure manager support and how to monitor it with dashboards. We will end with a case study and recommendations for managing support so learning impact is optimized.

About John R. Mattox, II, Ph.D.

John is a Managing Consultant with the Metrics That Matter team at Gartner and serves clients by helping them develop measurement strategies and determine the impact of training programs.  In February 2014, CEB purchased KnowledgeAdvisors where John was the Director of Research. In 2017 Gartner purchased CEB. Prior to joining KnowledgeAdvisors in March 2010, John led training evaluation teams at KPMG, PricewaterhouseCoopers and Arthur Andersen for 12 years.  Recently, he co-authored a book with his colleagues titled, Learning Analytics: Measurement Innovations to Improve Employee Development.  In 2014 he co-authored a book with Jac Fitz-enz entitled Predictive Analytics for Human Resources. He lives in Franklin, TN with his wife and three children.

About M. Christine Lawther, Ph.D.

Christine Lawther is a Senior Advisor with Gartner’s Metrics That Matter TM  team.   Christine supports a number of organizations across the healthcare, pharmaceutical, government, financial, and retail sectors on Learning & Development measurement, analytics and strategy.  In her role, she enables her clients to report and analyze L&D metrics such as ROI, scrap learning, and business impact on key human capital initiatives.  Outside of work,  Christine is an adjunct professor who teaches Organizational Leadership at the Chicago School of Professional Psychology.



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