A team needs a leader. A coach leads a team. A team wins when the individual players are operating in unison at their highest personal level of competence and confidence. One weak link in the chain and the team suffers, so a coach will work with individuals to be their best, knowing it fulfills a higher purpose. With the full infusion of so many generations now in the workforce, with their varied skill sets and backgrounds, has there ever been a more pressing time for good coaching at work and less dictatorial managing? Yes, that was a rhetorical question.

Welcome to "Making Your People Feel Valuable," a video lesson meant to describe how leaders should show support and appreciation for their employees. Being able to demonstrate approval and provide recognition to employees is critical for ensuring employees are motivated and committed at your organization. So, this lesson provides leaders with four key behaviors and conversation tips to help make people feel valuable at work. By implementing these strategies, leaders will help prevent employees from feeling overlooked or underappreciated. Instead, employees will feel like valuable assets to the success of the organization.

Welcome to the "Identifying Management Styles" video lesson, which highlights the importance of pinpointing your unique management style. In this lesson, learners will become familiar with various management styles by looking at the management style continuum, with task-oriented leadership on one end and people-oriented leadership at the other. In addition, viewers will learn about autocratic, participative, and free reign management styles, as well as the path-goal model of management.

Welcome to the "Managing Organizational Politics" video lesson intended to highlight the causes and effects of politics in the office. Throughout this standalone lesson, viewers will learn what office politics are and become familiar with some factors that contribute to the rise of politics at work. In addition, learners will examine the positive and negative effects of organizational politics and check out ways to ensure employees are leveraging office politics in a way that’s positive for the organization.

Let's start and create a survey to get feedback from some clients. You will also learn how to send a survey link via e-mail. The results are collected on a dashboard-like page and can be exported to Excel for a more in-depth analysis.

Welcome to the "Understanding Resistance" video lesson meant to help learners see why people’s first reaction to change is often negative. This lesson is the second of five in the "Organizational Change" video course, which highlights how to successfully guide an organization through change. During this lesson, learners will examine the three general attitudes regarding organizational change and consider why people react differently to change. Viewers will also learn common reasons why individuals resist change and consider the positive role resistance can play in making a change initiative more successful. Armed with this knowledge, learners may be able to help those who’re resisting change become supporters instead. Keywords: change management

Welcome to "Overcoming Unconscious Bias," a video lesson intended to help you mitigate the negative effects of unconscious stereotyping and create a more inclusive work culture. Because unconscious biases can affect your thoughts and actions in substantial, and often harmful, ways, it’s important to learn what they are and how to minimize their impact. From this lesson, viewers will learn about common examples of unconscious bias and how to correct it before it has a negative impact on their interactions with others. That way, everyone will be able to contribute to a positive, more inclusive workplace environment

Welcome to the "Setting SMART Goals" video lesson meant to guide learners through establishing goals for performance management. This video lesson is the second of four in the "Performance Management" video course, which describes how to help employees reach their highest potential. During this lesson, viewers will learn the SMART criteria for setting goals and practice applying the SMART acronym to analyze goals. In the end, learners should understand what makes a goal truly effective.

Welcome to the "Presentational Speaking: Content" video lesson intended to teach learners how to create meaningful content for their presentation. This lesson is the first of four in the "Presentational Speaking Crash Course," which provides focused and actionable content on the topic of public speaking. In this lesson, learners will discover key questions regarding purpose, audience, and logistics that they consider from the start. Viewers will also learn how to conduct research, compile information, and structure their content effectively. In the end, learners should understand how to craft engaging and purpose-driven content, from the introduction to the body to the closing of the presentation.

Welcome to "Preventing and Handling Violence at Work," a video lesson intended to help you learn how to prepare for and respond to violent situations that might occur while you’re at work. This lesson covers everything from the factors that could put you at risk of workplace assault to steps you can take after a violent encounter. First, this lesson will explain how employers can prevent violence from occurring through policies, procedures, and special training. Then, viewers will receive an overview of the steps employees can take to protect themselves from getting in a violent situation and keep themselves safe. Finally, learners will receive action steps for how to respond when a person they encounter becomes violent. This is because, no matter what you do, you can’t guarantee that you’ll be perfectly safe at work. After completing this lesson, learners will have actionable information to help them stay safe at work.

Welcome to the "Prioritizing To-Do’s" video lesson intended to help learners organize their required tasks based on priority. This video lesson is the fourth of five in the "Time Management Essentials" video course, which conveys the basics of effective time management. Throughout this lesson, viewers will learn the difference between "urgency" and "importance" and discover how to assign these designations to particular to-do’s. Then, learners will see how to list all tasks that must be accomplished and rank them based on their urgency and importance.

Welcome to the "Productively Resolving Conflict" video lesson meant to encourage learners to change their attitude regarding conflict. This video lesson is the first of seven in the "Conflict Resolution" video course, which helps learners productively navigate and resolve conflict situations. In this lesson, viewers will learn the definitions of conflict and consider the idea that some conflicts are easier to deal with than others. Ultimately, learners should come to realize that conflict isn’t always bad—in fact, it can be positive if resolved productively.

Welcome to the topic of mastering project management! This video lesson, Five Types of Project Teams, describes several types of project teams you may encounter at work. This lesson is the first of nine in the Project Teams video course, which explains how to facilitate growth and improve communication within teams. From the ad hoc team to the multi-functional team, there are plenty of possible types of project teams. By knowing about the characteristics of these common types, viewers will be better equipped to choose the project team applicable to their project’s goal and their organizational structure.

This exercise will help you identify those rules that constrain or confine your organization and find ways to change them for the better.

This video will help you deal with any instance in which you might be unable to fulfill a customer need. There’s a big difference between talking about what you can’t do and what you can do, and we’ll cover exactly what those differences are. You’ll also learn what an ocelot is, and where you can legally drive a tank. Needless to say, this is a pretty great video. Watch it!

Welcome to the "Diversity" video lesson intended to help learners recognize the value of diversity in the workplace. This video lesson is part of the "Respect at Work" series, which guides employees to cultivate a respectful and inviting workplace. In this lesson, learners will examine the benefits of cultural diversity and consider some tips for promoting a diverse workplace. In addition, viewers will learn some helpful hints for achieving a positive, open-minded attitude toward diversity at work.

Welcome to the "Professional Networking" video lesson meant to help learners network more effectively. This lesson is part of the "Selling You" video course, which guides ambitious individuals in pursuing their dreams and achieving their professional goals. In this lesson, viewers will learn key steps for beginning their networking efforts and examine helpful networking tips.

Welcome to the ‘Servant Leadership 101’ video lesson meant to provide a basic understanding of the background and advantages of servant leadership. This lesson is the first of three in the ‘Leveraging Servant Leadership for Your Team’ video course, which is meant to describe to leaders the benefits of a serving mindset for securing the success of their teams. Throughout this lesson, learners will discover the role servant leadership has in encouraging innovation and tending to the well-being of employees.

Hackers are trying hard to trick you into letting them into your company's network and data, and in this lesson we'll look at how they are doing it.

Welcome to the "Time Management: Procrastination" video lesson intended to help learners defeat their tendency to procrastinate. This video lesson is the last of six in the "Overcoming Barriers to Time Management" video course, which describes how to deal with common time management hindrances. Throughout this lesson, learners will consider common causes of procrastination and learn helpful hints for managing their time effectively in spite of those factors. Plus, viewers will come to realize why procrastination is so bad—and why being timely is so important.

This video is designed to be watched before the other Tool School episodes, to ensure brainstorm sessions are set up to produce the most effective results.

Two-factor authentication is an authentication mechanism to double-check that your identity is legitimate. Two-factor authentication is strongly recommended.

Welcome to the ‘Understanding Employee Motivation’ video lesson meant to convey how knowing what employees value can improve how you give recognition. This lesson is the second of four in the ‘Motivating Employees with Recognition’ video course meant to describe the importance of recognition for improving employee morale and work performance. From this lesson, leaders will learn how to ask the right questions to pin down the extrinsic and intrinsic factors that motivate their employees. By acquiring this critical information, leaders will be able to better serve their employees and foster greater productivity and a positive work culture.

Geography is central to identity and plays an important role in how people make sense of the world. In the global world of today, it is likely that you will come into contact with more and more co-workers, customers, community members and other stakeholders who come from different parts of the country or globe. As this happens, it becomes more critical for you to recognize how geographic identity and biases influence you, your team, and community members.