New Collection - 75 BizLibrary Video Lessons (MembershipPlus) New Collection - 75 BizLibrary Video Lessons (MembershipPlus)

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    All TMN members with MembershipPLUS have access to the 75 BizLibrary Video Lessons in the program.  Click here for more information on MembershipPLUS
     
Change Survival Toolkit: Coping with Change
Welcome to the “Change Survival Toolkit: Coping with Change” video lesson intended to guide learners through the emotional aspects of organizational change. In this lesson, viewers will learn some effective coping skills, from recognizing what they can control to getting support. In addition, learners will become familiar with some stress management techniques that can help them deal with changes more productively. This video lesson is part of the “Change Survival Toolkit” series intended to help employees in an organizational role navigate massive changes. Keywords: change management
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Feel Calm at Work: Tools for Anxiety and Stress
Get powerful tips to overcome anxiety and stress, feel calm, and be more productive.
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Workplace Mental Health: Coping Strategies
Welcome to the “Workplace Mental Health: Coping Strategies” video lesson intended to supply learners with tools for appropriately dealing with their mental health challenges. This lesson is the fifth of six in the “Workplace Mental Health” series, which explains how to set an organizational culture that supports mental health. During this lesson, viewers will learn what coping skills are and come to understand that there can be both positive and negative coping skills—but only positive ones should be leveraged. In addition, learners will become familiar with everyday coping skills they can incorporate into their routines, as well as coping skills they can apply in specific moments of difficulty.
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Being Truthful About Tough Messages
Welcome to the Being Truthful about Tough Messages video lesson meant to teach you how to face difficult discussions with honesty and directness. In this lesson, learners will become aware of why people often aren’t truthful about tough messages at work. In addition, viewers will learn about the four types of truth resistance: psychological resistance, financial resistance, perceptual resistance, and confident awareness. Finally, learners will receive useful tips for conveying difficult messages truthfully and productively.
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Improving Your Workplace Communication
Welcome to the “Improving Your Workplace Communication” video lesson intended to teach learners how to minimize miscommunications at work! In this lesson, viewers will learn the basic definition of communication and come to realize that communication attempts often go awry for various reasons. Learners will also discover solutions for common communication mistakes at work and become familiar with the 7 C’s of effective communication. Ultimately, learners should feel well-equipped to communicate more effectively with their coworkers, clients, customers, and managers.
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5 Traits of a Great Workplace
Welcome to the “5 Traits of a Great Workplace Description” video lesson designed to outline the key traits to an outstanding workplace—meaningful mission, fulfilling work, positive culture, people focus, and transparent communication. This lesson describes how each of these traits should be implemented in the workplace and why they contribute to a desirable workplace. The lesson also shows how companies ultimately benefit from cultivating a great workplace.
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9 Easy Ways to Be Smarter Every Day
Research shows that how we approach situations and how we feed our brains can significantly improve our mental horsepower. As part of an ongoing drive to be better every day, this lesson explores actions and habits that we can develop for daily improvement of our mental capacities and readiness. These ideas include mental, social, and physical concepts that contribute to our brain power. This lesson will help you understand that you CAN get smarter, learn that doing so shouldn’t be complicated or stressful, and provide important ideas that you might add to your daily routine.  
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Achieving Mindfulness at Work (Part 1 of 2): The Case for Mindfulness
Welcome to the “The Case for Mindfulness” video lesson intended to provide basic information on being mindful. This video lesson is the first of two in the “Achieving Mindfulness at Work” series, which explains how to be a more mindful and productive member of the workforce. In this lesson, viewers will review the problem of partial attention at work and learn what mindfulness is. Ultimately, learners should understand, generally, what it takes to be more mindful at work.
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Anti-Harassment: Establishing a Culture of Civility
Welcome to The Working World, brought to you by BizLibrary TV! In this video lesson, ‘Establishing a Culture of Civility,’ employees at Professionals Collective learn about the importance of having a respectful and harassment-free work culture. Through the employees’ experiences and reflections, viewers will see how creating a civil workplace involves leadership setting a good example and teaching intervention skills to employees. This anti-harassment course, which was designed to comply with state laws, is sure to capture your engagement while teaching you everything you need to know about workplace harassment. Special thanks to content consultant Deborah C. England, Esq., of San Francisco, CA, who kindly reviewed all harassment content with a critical and judicial eye.
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Being Assertive is All About Choosing the Best Words
Speaking assertively means using direct, positive language.  Learn what to say and how to say it.  Including using "I" statements, being specific, asking for more information, demonstrating respect, not starting statements with apologies and being tactful while using positive words. 
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Bud to Boss: Discussing Your New Leadership Role
This course is made for managers and is designed to help you lead and manage others. As a manager, you will perform this course on your own. By completing this course, you will be able to plan and conduct productive conversations with those you will work within your new role. Each course in this series has been approved by the Project Management Institute (PMI) for one hour of continuing education credits (PDU)
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Building a Lasting Culture of Safety (Part 1 of 10): Communicating the Importance of Safety
This video manages to explain why you should care about safety without ever telling you that it’s for your own good. There’s also no boring crap in here about how a safe workplace is a productive workplace, and there’s also an attempted murder. That’s right - in a safety video! The point is, talking about safety doesn’t have to be boring, and neither is this video. Enjoy!
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Building Customer Loyalty
Welcome to the “Building Customer Loyalty” video lesson meant to illustrate the importance of transforming one-time customers into loyal fans. This video lesson is the fourth of six in the “Closing Sales with Confidence” course, which instructs learners on how to effectively close sales. In this lesson, viewers will consider the significance generating maximum lifetime customer value and learn why retaining customers is preferable to acquiring new customers. Learners will also discover how to use customer feedback loops to drive customer loyalty and how to use the Net Promoter Score to measure customer satisfaction.
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Common Sense and Good Decisions
We will learn if common sense can be learned. We will learn the steps to making good decisions. We will learn the benefits of common sense. Common sense is the ability to think and behave in a reasonable way … to make a decision based on a simple perception of the situation or the facts. Though common sense is a natural instinct, it is not genetic but can be learned through self-awareness and logical thinking. Considering that making good decisions is a skill and that the decisions you make steer much of your direction in life, learn ways to make good decisions.
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Continuous Quality Improvement: Data (Part 1 of 5) -- Data Types and Uses
Welcome to the topic of continuous quality improvement (CQI)! CQI: Data is a video course meant to show how data can be documented and analyzed for continuous quality improvement in your organization. This video lesson, Types and Uses, is the first of five. It emphasizes the importance of management by fact, explains the four types of data, and describes reasons for needing data in continuous process improvement.
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Conversation Starters: Embracing Change
Embracing Change was created to stimulate conversation. Using & person-on-the-street; interviews, you will be introduced to a cast of characters that not only share how we should deal with change, but are required to put their thoughts into action.
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Cultivating a Respectful Workplace
Welcome to the “Cultivating a Respectful Workplace” video lesson, which addresses how to be a respectful employee who perpetuates a respectful environment. In this one-off lesson, viewers will learn what respect is and consider the benefits a respectful workplace offers. Plus, learners will ponder some examples of respect, as well as some examples of disrespect. Finally, viewers will become familiar with several easy tips for treating others with respect and making the workplace one characterized by civility.
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Cybersecurity Toolkit: Social Engineering Attacks
Welcome to the “Cybersecurity Toolkit,” a series of video lessons designed to cover everything you need to know about keeping your workplace safe from cyberattacks. This lesson, “Cybersecurity: Social Engineering Attacks,” defines social engineering and its types and also provides advice on how to avoid it. This lesson describes the three common types of social engineering, four psychological factors that hackers leverage, and action steps for protecting yourself against a social engineering attack. After viewing this lesson, the learner should have an understanding of what social engineering attacks entail and they should also feel prepared to recognize and avoid attacks.
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Decoding DISC Styles: High C
Welcome to the “DISC Styles: High C” video lesson, which takes a deep dive into the High C personality style. This lesson is the first of four in the “Decoding DISC Styles” video course meant to help learners better understand each DISC personality type. In this lesson, viewers will learn the typical traits of those with a High C personality. Learners will also discover how High C’s work with others and how to best persuade or sell to High C’s.
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Delivering Stellar Customer Service
Welcome to Delivering Stellar Customer Service, a video lesson meant to help you have effective customer service! By remembering the acronym STAR, you will help your organization be seamless, trustworthy, attentive, and resourceful when dealing with customers. This philosophy of service applies to the human, business, and hidden dimensions in the workplace. The viewer will learn how to care for customers in a way that helps the organization succeed as a whole.
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Developing and Coaching Employees: Giving Employee Feedback
Performance reviews are an essential component of our work. These reviews may be formal, end of the year discussions, or they may be short informal feedback sessions. Either way, receiving information about one’s performance is key for anyone’s success. Performance feedback helps us know what we’re doing well, informs us on what we need to strengthen, and gives us an idea of our current level of performance. This course will provide a process for you to help employees become clear on what is going well, and find out what they need to do differently. As a result they will be more focused and able to deliver the right work, at the right time, at the right level of performance. By completing this course, you will know how to give employees receive feedback on their job performance. This course has been approved for one hour of PDU credit from PMI (Project Management Institute).
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Developing B-Players Into Top Performers (Part 1 of 6): The Great Overlooked Opportunity
Welcome to the Developing B-Players Into Top Performers video series! Managers typically spend most of their energy working with their high performers -- their superstars -- or with their low performers, trying to improve results. As a result, the middle tier of employees -- the people who show up and get their work done -- get ignored. In this video lesson, we will look at the tiers of employees and explore why B-players often don't get the attention and nurturing appropriate to their high potential to contribute.
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Developing Empathy
Welcome to the “Developing Empathy” video lesson meant to show learners how to become more empathetic at work and in life. This video lesson is the first of two in the two-part “Empathy as a Soft Skill” series. In this lesson, viewers will learn what empathy is and differentiate it from sympathy. In addition, learners will become familiar with a specific process for treating others with empathy at work.
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Effective Email 101
Welcome to the “Effective Email 101” video lesson intended to outline the basics of communicating effectively through email. In this lesson, viewers will learn the steps to using their email productively as well as some best practice tips to keep in mind. This lesson covers four steps of effective email writing in detail: filling out address fields, creating a meaningful subject line, writing the content of the email, and proofreading the message. Finally, the lesson provides best practices and how to implement them. These best practices include keeping it simple, maintaining a friendly tone, using formatting strategically, removing jargon, being thoughtful about replies, and using email for the right purpose.
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