Welcome to the "Effective Internal Customer Service" video lesson meant to define what an internal customer is and how they should be treated. At any organization, most of the focus is placed solely on external customers. But, what about your internal customers? These are the people who you service within your organization or who play an integral part in your organization’s operations. Because they are so vital to the products and services you provide to external customers, your internal customers should be treated with the care, respect, and attention they deserve. So, after watching this lesson, you should pay special attention to how you communicate with and treat your internal customers.

Welcome to the Effective Writing Skills video course meant to help learners transform their business writing into professional, accurate, and meaningful correspondence. In this lesson, learners will become aware of how widespread the issue of poor writing skills is. This lesson also conveys tips for making writing easier to read, as well as information on an application that can help improve readability.

Poor working habits and unaware personal habits can have a negative impact at work. In fact, the habits of an annoying coworker are the number one source of stress in the workplace. For organizations, bad habits reduce efficiency, destroy teams, affect profits, and chase good employees into the arms of the competitor. Take a look at the Top 40 Annoying List and see if perhaps you have behaviors that are in need of adjustment. Learn how to create good work habits and how to make your personal habits professional.

Welcome to the "Employee Retention: Building a High-Performance Work System" video lesson meant to explain what a high-performance work system is and why it’s important. This video lesson is the first of seven in the "Boosting Employee Retention" video course, which provides actionable advice on how to hold on to your organization’s high-performing employees. In this lesson, learners will come to understand how high-performance work systems relate to employee retention. Viewers will also learn about key theories regarding employee satisfaction and motivation—and lack thereof.

Welcome to ‘Essential Management Skills,’ a video lesson that covers the variety of skills necessary to be an effective manager. This lesson is the third of four in the ‘Management Basics’ video course meant to lay the foundation for understanding what it means to be and succeed as a manager in any organization. You need to know the ins and outs of how your industry works, and you also need to be able to communicate clearly with all your employees. You need to be able to motivate and encourage your employees, and you also need to be able to think critically about how you can improve your current processes. From technical skills to motivational techniques, this lesson explains the importance of being well-rounded as a leader.

Welcome to ‘Ethical Communication,’ a video lesson that describes how miscommunications occur, ways they negatively impact workplace relationships and reputations, and methods for mitigating them. This lesson is the fourth of seven in the ‘Ethics Essentials’ video course meant to teach employees about the fundamentals of ethics and explain how ethics should be handled in the workplace. Part of having a healthy work culture is having healthy communication. When individuals fail to communicate in a forthright and clear manner, the consequences can be disastrous for everyone involved. After viewing this lesson, learners should have a better understanding of how to communicate more effectively and avoid miscommunications altogether.

Welcome to the "Ethics Overview" video lesson meant to provide a foundational understanding of what ethical principles are and how ethics manifest in the workplace. Ethics apply to individuals, groups, corporations, and even whole communities. Ethics shape how you act and what society perceives is right, just, and responsible. Because of this, ethics are vitally important to consider and understand as you navigate the workplace. In this lesson, you’ll learn about examples of unethical workplace behavior and ethical dilemmas. Plus, you’ll learn how to respond in an unethical situation and what questions you should ask yourself when you’re unsure about what to do. Ultimately, every single employee at an organization is responsible for maintaining an ethical workplace. After completing this lesson, you’ll be better able to do just that.

Welcome to the "Finance for Everyone Toolkit: Generally Accepted Accounting Principles" video lesson intended to highlight the basic principles and assumptions that are required in accounting. Throughout this lesson, viewers will become familiar with GAAP’s key principles, as well as the three qualities that each organization’s financial information must embody. This video lesson is part of the "Finance for Everyone Toolkit," which provides non-financial employees with foundational knowledge on finance topics. 

Welcome to Finding Your Passion at Work, a video lesson meant to explain how you can become more passionate about your work and ways to bolster your passion if it is lagging. It emphasizes the importance of being passionate about what you do because it creates confidence and excitement. Some of the tips include knowing your ambitions and adopting a positive attitude. After viewing this lesson, the learner will have the tools to keep themselves passionate and engaged at work.

Welcome to "Fire Safety 101," a video lesson meant to help you prevent and respond to fires that occur at work effectively. In this lesson, you’ll receive an overview of what should be included in your fire prevention plan (FPP) and your fire emergency action plan. Plus, you’ll learn about the different classes of fire and how to use the appropriate extinguishing agent against each of them with the PASS technique. From preventative measures to how to bandage burns, there’s a lot to consider with fire safety. After viewing this lesson, you’ll have actionable knowledge to help you stay safe in the event of a fire.

Learning new ways and bridging the gap between the skills needed now and into the future and your current skills.

Welcome to the "Going Green: Personal Tips" video lesson meant to describe how to adopt a more sustainable mindset and break wasteful habits. This lesson is the fifth of six in the "Going Green" video course meant to help you and your organization become eco-friendlier—from your policies to the frontline workers. By using reusable containers and conducting business online, you will be able to reduce your carbon footprint and become environmentally conscious. Overall, viewers will learn how to live by the circular economic model and adhere to the five R’s.

Welcome to the "Halting Harassment: Prevention Basics" video lesson meant to help learners understand, address, and even prevent harassment. In this lesson, viewers will learn the definition of harassment and become familiar with its negative effects in the workplace. Plus, learners will consider bystander and target response options and recognize how employers should handle harassment complaints and investigations.

Welcome to the "HIPAA Overview," a video lesson that describes the relevant rules and defines key terms to help learners understand how to handle protected health information (PHI) safely and securely. You’ll learn answers to questions like "What’s HIPAA’s intended purpose?" and "Who does HIPAA protect?" Plus, you’ll hear about critical concepts like the minimum necessary standard and exceptions to breaches. By going through the Privacy Rule, the Security rule, the Breach Notification Rule, and the Enforcement Rule, this lesson will give viewers a foundational understanding of what HIPAA entails and how to protect sensitive health information.

Welcome to the How To series, which provides quick and easy tips on how to handle a variety of common work situations. This video lesson, How to Ace Your First Day as Supervisor, walks viewers through the entire first day of the transition into a leadership role. Viewers will learn what they should do -- such as smile, get to know people, and bring snacks -- as well as what they should not do -- such as wear a tuxedo, act overbearing or brag about past achievements. By the end of the video lesson, learners should feel confident in their ability to take on new leadership opportunities with humility and grace.

Anyone that has worked in an office for any length of time has run into them. That co-worker that frustrates you with their nasty behavior. Let’s be honest, it’s a bit of an understatement to say that a difficult employee can affect everyone in the workplace. Their behavior not only obstructs their performance, but it negatively affects everyone in the work environment as well.

Welcome to "Internal Crisis Communication," a video lesson meant to describe how to inform internal employees about a crisis. This lesson covers the importance of creating a culture of transparency for an organization to ensure everyone, especially frontline employees, feels comfortable coming forward about any issues they encounter. Then, when a crisis does occur, leaders must also respond appropriately, promptly, and consistently. This will not only allay employee fears but also keep everyone on the same page. From this lesson, viewers will learn how to prepare for and respond effectively during a crisis situation.

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MARCOM's Video On Demand (VOD) program on Ladder Safety discusses different types of ladders, the hazards that can be associated with them, and how employees can work with them safely. This VOD program is one of the most effective and efficient ways to get employees the training that they need, in a classroom or individually through their desktop or tablet computer.

Welcome to the Lead By Example series meant to arm you with tools for leading effectively, even when your power is limited. This video lesson, Influencing Without Authority, discusses influencing others in the context of both asking for help and shaping a decision. First, it explains the importance of determining the payoff necessary to convince someone to help you. Then it explains what you have to offer -- from competence to experience to strong collaboration skills -- to guide a result. Ultimately, learners should understand that influence is a critical skill to master to project their thoughts, requests, and opinions in a meaningful way that others are receptive to.

Welcome to the "Lead by Listening" video lesson intended to demonstrate how to become a better listener and, thereby, become a better leader as well. First, the viewer will learn how to become a great listener with four keys steps, from showing interest to feeding it back in the conversation. Then, this lesson covers tips for improving listening skills in general, especially when speaking with subordinates. After completing this lesson, viewers will understand how to listen properly to become a more effective leader and a better communicator overall. Keywords: communication, communication skills, active listening

"Innovation" is the 19th dimension in the 21-dimension LEAD NOW! Leadership Development Model. Watch this video and determine your own open-mindedness and how this may affect your team. Learn how to cultivate a fun and positive atmosphere that encourages innovation. Through innovation, you gain the ability to apply better solutions to current or future needs.

Welcome to the "Leadership Toolkit," a series of video lessons covering everything you need to know about being an effective leader for your employees. This lesson, "Leadership: Top 10 Characteristics of Strong Leaders," describes commendable leadership qualities, ranging from confidence to dependability. From it, learners will understand that being a strong leader means balancing a variety of seemingly contradictory qualities. You have to be confident, yet vulnerable. You have to be adaptable, yet dependable. Do you have what it takes to be a strong leader?

Welcome to the video lesson on LGBT+ equality in the workplace. This lesson is intended to reinforce training on harassment and discrimination by viewing it through the lens of sexual orientation and gender identity. In this lesson, viewers will come to understand the legal, business, and personal cases for not discriminating against LGBT+ individuals. In addition, learners should come to recognize that the workplace needs to be a place of equality and respect. Ultimately, viewers should understand their personal responsibility to not create differences but rather focus on their common goal—get work done.