You can't help but notice that almost everything we do now has a chance of being recorded, reviewed and presented to the entire planet. Without question, customers are making their buying decisions based on what they see online.  This new kind of customer feedback puts service providers in a very vulnerable position, but there is something you can do about it.   "Customer Service Gone Viral" video program shows how to avoid customer service problems that lead to negative feedback. The video's host guides viewers through a variety of customer service problems presented as viral videos, recorded phone conversations, music videos, rants and blogs.  Each problem in the video is followed by a practical, real world solution.

This video addresses how to coach new people. Ideas such as welcoming them, giving feedback, encouraging new skills and being a good role model are discussed. Carlos has been asked to help newcomer Dion settle in, like Alex helped him when he was new. Skills covered include first introducing newcomers to the corporate culture (Marcus uses two toy kangaroos, to the bemused Dion and Tatiana) and welcoming questions. Please Note: These videos are designed to provoke discussion and response. They are fast paced, short, character-driven TV style comedies that take a new approach to reaching today's learners. By laughing, discussing, sharing outrage, and reacting to the behaviors on screen, we can use the resulting feelings and thoughts to develop a clearer shared view of how we want our teams to behave and to better manage these types of situations. These programs partner well with the Switch On and/or Workplace Excellence series, also by Seven Dimensions.

Welcome to the Coaching Your Team to Higher Performance series, the Stage 3: Norming session. While it may appear as though there may be a time when the team’s coach could pause, take a breath, and relax a bit, quite the opposite is true. Just because the team has begun to be productive—working well together, meeting deadlines and completing tasks—success is not guaranteed. In this stage, the coach has to become a master facilitator, ready to intervene as needed. A quiz that covers the series is included with the last course, "Coaching Your Team to Higher Performance-Assessment."

Welcome to our Advanced Supervisor series on Coaching. Formalized coaching is one of the most powerful ways to achieve true "transfer of learning" from any development activities.  In this series, we’ll show you how to use a formalized coaching process.  This is the first video in a series of seven and is designed to help you coach people the way THEY NEED to be coached, depend

Welcome to the Accountability programs. This is the fifth and final video of this program and is designed to help you with the transformation of accountability and how organizational success is improved when everybody takes ownership. Things like inefficiencies, rework, defective products, misunderstandings, or theft, happen because there’s no one taking responsibility to fix them. This five-part program will help leaders run the company in accordance with standards for performance excellence and help employees do the right thing, the right way, every time, all the time. This video is designed for managers, but individual contributors at any level will gain value from the content. The program list is included as a reference to the recommended viewing order.

In this dynamic video, Commander Scott "Yogi" Beare, U.S. Navy (Retired) uses his experience with the Blue Angels to help your team reach new heights. Some of the ideas addressed in this video are: 1. Identify 12 keys to unlocking the power of teamwork. 2. Recognize and appreciate that high performance teams are the result of intensive training, detailed procedures, shared values, and trust. 3. Understand that to create positive synergy, teams must have the right people in the right places—all focused on achieving a common goal.

In this course, you will learn about supporting the absorption of new learning or training in your employees. You will learn about how to keep the information fresh in their minds, as well as ideas for extending the training to others in your company.

Welcome to the Leadership Best Practices series, Part 3: The Irrefutable Laws of Leadership. Many leaders set out laws they believe are certain, undeniable and indisputable. Explore which ones have the most validity in your career. A quiz that covers the series is included with the last course, "Leadership Best Practices - Assessment."

Welcome to the Make Change Work™ series, written and presented by business performance veteran and award-winning author, Randy Pennington. This 10-part video series presents real ideas for thriving in a world of constant change. It is a guide to help you design and implement a strategy for leading change and delivering meaningful business results. This is the fourth video and is designed to show that you must engage and reengage others at every step of the way to build support and ownership for results. The series list is included as a reference to the suggested viewing order.

This video is part of the Superior Leadership series, Part 1: Bringing out the Best in Your Leadership. Leadership is a skill - and like any other skill, you’ll get worse if you don’t practice (which is why your 3-point shot is probably pretty bad).  Our Superior Leadership series will give you the reinforcement to become an even better leader than you already are - and you’re going to like this more than any leadership training you’ve ever experienced.  That’s a fact.

Breathing clean air is what everyone needs to do to stay safe and healthy on the job. But some jobs can expose workers to contaminants that can cause simple irritation or even a serious illness. A respirator is a piece of Personal Protective Equipment like gloves or a hard hat, but they are more complex and require specific training before use. Air purifying respirators can be an effective means to keeping harmful contamination out of worker’s lungs, but need to be selected, fitted, used and maintained in a way that assures protection. This program on Respiratory Protection will give you what you need to know from an OSHA compliance perspective.

MARCOM's Office Safety program shows employees what hazards exist in office environments, and how important it is to use good safety practices as they go about their work. Office employees frequently have the feeling that since they don't work out on a plant floor safety isn't important in their jobs. Yet accidents and injuries in the office account for thousands of hours of lost time, and millions of dollars in Workers' Compensation and medical costs. This video also includes information on safety awareness, proper lifting, safety housekeeping, slips, trips & falls, electrical safety, and more.

This video addresses topics that include general safety knowledge employees should have in preparation for emergencies, fire response, attending to sick or injured co-workers, responding to chemical spills, releases and exposures, severe weather preparation and response and staying safe during earthquakes. This program is also available in Spanish.

If you’re an employer, there are several factors you need to consider when creating your fire evacuation plan. This course covers topics including employer options for portable fire extinguishers, fire risk assessment, how to use a fire extinguisher, and an overview of training necessities for employees.

Welcome to the 22nd video in our Advanced Train the Trainer series. The series is designed to help experienced trainers improve the impact of their work and is divided into four sets of programs: Training Management, Research, Content Development and Delivering Training. This video is part of the Delivering Training programs and discusses how training events are only one part of what it takes to achieve something called "transfer of learning."

Welcome to the 4th video in our Advanced Train the Trainer series. The series is designed to help experienced trainers improve the impact of their work and is divided into four sets of programs: Training Management, Research, Content Development and Delivering Training. This video is part of the Training Management programs and discusses the importance providing your management with a competitive time-to-market of information and skills.

Regardless of your position on gun control, there is clearly a lot of controversy around guns in the workplace. Do your policies on gun possession and violence effectively balance safety with the laws in your state?

Emergencies involving violence are unfortunately a real possibility in today's workplace. This can also include encountering an active shooter on the premises. One of your job responsibilities is to be prepared and know how to respond should such an emergency occur at your workplace. Knowing the proper procedures to follow during an emergency could mean the difference between life and death. The purpose of this program is to familiarize you with basic response practices when encountering workplace violence, practices that will help you to be prepared for and to respond to a violent emergency. Topics include indicators of potentially violent behavior, how to respond to violent behavior, how to respond to an active shooter situation and how to react when law enforcement arrives at an active shooter scene.

What does OUCH! do? In a unique and powerful way, viewers will experience the impact of stereotypical comments, explore why people don't speak up against stereotypes and other biased behaviors, and learn six techniques for speaking up without blame or guilt.

Diversity, Respect, & Legal Compliance — the "TAKEAWAY" for Managers™ is a conversational, easy-to-use program for managers that explains the importance of a diverse and respectful workplace. This concise program is both comprehensive and simple to understand, with short vignettes that illustrate and dramatize the material presented. This 9-minute program concentrates on four key learning points and their "takeaways," or sentence-long summations, to help managers foster an inclusive, professional environment and encourages sensitivity toward and appreciation of cultural differences, while stressing the importance of focusing on commonalities. The program contains suggestions for putting Diversity in Action to work for you. Diversity, Respect, & Legal Compliance — the "TAKEAWAY" for Managers™ is a stand-alone program, which may also be used in conjunction with the rest of the series The "TAKEAWAY" for Managers™: FMLA in a Nutshell; "Can I Ask That?" Legal Interviewing; ADA in a Nutshell; Discipline, Documentation, & Termination; and Sexual Harassment.

This is Anti-Harassment Chapter 5 of 8 by Informed Workplace. Chapter 5 is pretty straight forward.  When is an employer liable for harassment and discrimination and what are their responsibilities to employees once they have knowledge of such speech or conduct?  Knowledge on the part of the employer, as we will discuss, is crucial.  We will also discuss what to do if and when you believe you are the victim of harassment or discrimination, or retaliation; who to complain to, when and how. And, what happens if you don’t complain? 

Whether it's an online meeting, a webinar, or live online training, engagement is on everyone's mind. Will it be worth the time to attend, or will it be an opportunity to check email?

The Role of Environment, Microlearning, and Social Collaborative Tools In a recent session titled HOW TO ENGAGE MODERN LEARNERS: WHEN TO "PUSH' AND WHEN TO "PULL",  we discussed when we should embed "Pull Learning" content into the flow of work. That discussion was grounded in the principles of Modern Workplace Learning, and I suggested that considering the 5 Moments of Learning Need was a good way to determine when pull learning was most appropriate.  While formal ‘push’ training is often best for when people are learning something new, and for when things change, a strong argument can be made that ‘pull’ learning lends itself to the following moments of need: When learners need to build on concepts that they learned in a more formal training environment When they need to apply what they’ve learned When things go wrong

Embracing Change was created to stimulate conversation. Using "person-on-the-street" interviews, you will be introduced to a cast of characters that not only share how we should deal with change, but are required to put their thoughts into action.