We have all heard the closing lines: "What will it take to get you to sign today?" or "Would you like 5 or 10 in the initial order?" or even "We have a special offer, a 15 percent discount, but only if you will commit to signing now." Yet, we all know the gimmicks don’t work—and they certainly don’t lead to lasting customer relationships.

When confronted with the question, "Is training working?"  utilizing benchmarks can arm you with insight to determine how well training is doing within your organization, and also provide insight into how you stack up against your competitors.

Managing multiple locations and their regional/territory teams requires a unique set of leadership skills and strategies. Join us to learn five key practices of how to lead from a distance effectively. Drawing from our recent national retail industry research study, we will explore the leading practices learned from surveys, interviews, and observations of some of the most productive and profitable multiunit managers on the planet.

By keeping America's hospitals, clinics and other heath related establishments free from substance abuse, industry administrators work to ensure the health of their staff and clients and further their company's reputation as a provider of high-quality services in which patients and their loved ones can place their trust.

The narrator describes the experience of being human contrasted with the inner working visuals of the human body and mind.

What can you do to maintain compassionate service? More importantly how can you help care givers maintain the empathy required to be effective? This video and support materials are highly recommended for anybody in the service industry, particularly healthcare.

Welcome to the Microsoft Office 365 - OneDrive video lessons! You can upload files to the cloud with OneDrive. (Navigate OneDrive, Sort and Filter Directories, Upload, Drag & Drop, Create Subfolder, Move Files, Preview / List Mode, Copy, Delete, Rename, Advantages of OneDrive, Download Files.)

To insert an existing Excel chart to your presentation, you can copy and paste the chart to the desired slide. When adding a chart from Excel into your PowerPoint presentation, you have the option of either linking or embedding the chart to your presentat

What’s new in Outlook? Better navigation, advanced screen integration, new tools—plus improvements to all your favorite features. This must-see course takes you backstage to show what 2013 has in store for you, including exciting new tools for linking to social media sites like Facebook®, peeking inside your mailbox while you’re in your Calendar, replying straight from the Preview window and many more advancements. It’s e-mail management to the max. This lesson discusses the new Microsoft Interface and addresses how to use the "sneak peak" feature.

Excel users have been crying out for new, more functional features that will eliminate workarounds and give new solutions to old problems. Excel 2013 has the answers—and this special course pulls back the curtain on what makes this new version so special, shows you what’s new and explains how the revamped tool options can simplify your workload by improving your number crunching and upgrading your data presentation. This lesson introduces the fundamentals of MS Office Excel 2013.

We want to communicate to the person who’s calling us that they’re the most important thing. However, when we have to put them on hold, it says exactly the opposite. In this program you can learn some techniques that makes it easier for the caller when they’re placed on hold.

Entrepreneurship is the practice of selling ideas and having the passion and perseverance to make it become a reality. Some of the world's largest companies were started by entrepreneurs. This course defines what it means to be an entrepreneur, their impact on the economy of the United States, the role of patents, and the definition of a free market economy.

Welcome to our Territory Development series. In this course, we focus on Sales Communication. Within your sales role you will be presented with the task of submitting proposals to your client. This can happen several ways.

Welcome to the 12th video in the Selling at a Distance series.  If products and services simply sold themselves, organizations wouldn’t need salespeople at all!  Even with today’s technology, the salesperson remains a critical driver of revenue.  In this series, salespeople will learn how to master the new skills required to Sell at a Distance. In selling, rejection is a part of life. This video will show the importance of not getting discouraged, how to deal with rejection, and ensuring that your sales processes are top notch.

Welcome to the 3rd video of 9 in the Selling at a Distance sub-series, "Prospecting by Phone." Some people think that cold calling can be intimidating, exhausting or out-of-date. In this series, you will learn different strategic guidelines and tips to becoming effective at prospecting by phone. The primary goal of prospecting is to get someone to call you back. This video provides what you need to say on your incoming greeting to reach that goal.

Welcome to the Fundamentals of Customer Service version of the Performance Excellence video series. This is the tenth video lesson in a series of 11 and discusses how the small choices you make now could potentially cost you a lot of money down the road and how keeping customers coming back is extremely important to your success. You have to be continually creating and reinforcing a reputation in your community and in the industry, while internally, you want to be a great department, and have everyone in your organization, and within your extended enterprise of vendors and partners, know that you deliver great service. This series will help you provide the best service possible whether you are a supplier, or a customer.

Welcome to the Customer Service Communication Skills version of the Performance Excellence video series. This is the sixth video lesson in a series of 12 and provides you with five learning points to help you handle your mistakes once you run into a service situation gone wrong. To give great service, one of the things you have to learn to do is LOVE customers. Not like them. Not tolerate them. Not endure them. LOVE them. If your organization doesn’t serve customers properly, you can bet customers will replace you with someone who will. This video series will help you communicate properly with customers, generate satisfied customers, and contribute to a great customer service organization!

This video is part of the Customer Service series, Part 1: Before the Customer Arrives! In an era where many companies offer similar products and services at similar prices, it’s often hard to stand out.  But if you offer the best customer service around, you’ll win more than just customers - you’ll win loyal customers.  The kind that keep coming back and tell their friends to do the same.  If that sounds good, this video training series with accompanying workbooks is exactly what you need!

You can't help but notice that almost everything we do now has a chance of being recorded, reviewed and presented to the entire planet. Without question, customers are making their buying decisions based on what they see online.  This new kind of customer feedback puts service providers in a very vulnerable position, but there is something you can do about it.   "Customer Service Gone Viral" video program shows how to avoid customer service problems that lead to negative feedback. The video's host guides viewers through a variety of customer service problems presented as viral videos, recorded phone conversations, music videos, rants and blogs.  Each problem in the video is followed by a practical, real world solution.

This video addresses how to coach new people. Ideas such as welcoming them, giving feedback, encouraging new skills and being a good role model are discussed. Carlos has been asked to help newcomer Dion settle in, like Alex helped him when he was new. Skills covered include first introducing newcomers to the corporate culture (Marcus uses two toy kangaroos, to the bemused Dion and Tatiana) and welcoming questions. Please Note: These videos are designed to provoke discussion and response. They are fast paced, short, character-driven TV style comedies that take a new approach to reaching today's learners. By laughing, discussing, sharing outrage, and reacting to the behaviors on screen, we can use the resulting feelings and thoughts to develop a clearer shared view of how we want our teams to behave and to better manage these types of situations. These programs partner well with the Switch On and/or Workplace Excellence series, also by Seven Dimensions.

Welcome to the Coaching Your Team to Higher Performance series, the Stage 3: Norming session. While it may appear as though there may be a time when the team’s coach could pause, take a breath, and relax a bit, quite the opposite is true. Just because the team has begun to be productive—working well together, meeting deadlines and completing tasks—success is not guaranteed. In this stage, the coach has to become a master facilitator, ready to intervene as needed. A quiz that covers the series is included with the last course, "Coaching Your Team to Higher Performance-Assessment."

Welcome to our Advanced Supervisor series on Coaching. Formalized coaching is one of the most powerful ways to achieve true "transfer of learning" from any development activities.  In this series, we’ll show you how to use a formalized coaching process.  This is the first video in a series of seven and is designed to help you coach people the way THEY NEED to be coached, depend

Welcome to the Accountability programs. This is the fifth and final video of this program and is designed to help you with the transformation of accountability and how organizational success is improved when everybody takes ownership. Things like inefficiencies, rework, defective products, misunderstandings, or theft, happen because there’s no one taking responsibility to fix them. This five-part program will help leaders run the company in accordance with standards for performance excellence and help employees do the right thing, the right way, every time, all the time. This video is designed for managers, but individual contributors at any level will gain value from the content. The program list is included as a reference to the recommended viewing order.

In this dynamic video, Commander Scott "Yogi" Beare, U.S. Navy (Retired) uses his experience with the Blue Angels to help your team reach new heights. Some of the ideas addressed in this video are: 1. Identify 12 keys to unlocking the power of teamwork. 2. Recognize and appreciate that high performance teams are the result of intensive training, detailed procedures, shared values, and trust. 3. Understand that to create positive synergy, teams must have the right people in the right places—all focused on achieving a common goal.