We want to communicate to the person who’s calling us that they’re the most important thing. However, when we have to put them on hold, it says exactly the opposite. In this program you can learn some techniques that makes it easier for the caller when they’re placed on hold.

Entrepreneurship is the practice of selling ideas and having the passion and perseverance to make it become a reality. Some of the world's largest companies were started by entrepreneurs. This course defines what it means to be an entrepreneur, their impact on the economy of the United States, the role of patents, and the definition of a free market economy.

Welcome to our Territory Development series. In this course, we focus on Sales Communication. Within your sales role you will be presented with the task of submitting proposals to your client. This can happen several ways.

Welcome to the 12th video in the Selling at a Distance series.  If products and services simply sold themselves, organizations wouldn’t need salespeople at all!  Even with today’s technology, the salesperson remains a critical driver of revenue.  In this series, salespeople will learn how to master the new skills required to Sell at a Distance. In selling, rejection is a part of life. This video will show the importance of not getting discouraged, how to deal with rejection, and ensuring that your sales processes are top notch.

Welcome to the 3rd video of 9 in the Selling at a Distance sub-series, "Prospecting by Phone." Some people think that cold calling can be intimidating, exhausting or out-of-date. In this series, you will learn different strategic guidelines and tips to becoming effective at prospecting by phone. The primary goal of prospecting is to get someone to call you back. This video provides what you need to say on your incoming greeting to reach that goal.

Welcome to the Fundamentals of Customer Service version of the Performance Excellence video series. This is the tenth video lesson in a series of 11 and discusses how the small choices you make now could potentially cost you a lot of money down the road and how keeping customers coming back is extremely important to your success. You have to be continually creating and reinforcing a reputation in your community and in the industry, while internally, you want to be a great department, and have everyone in your organization, and within your extended enterprise of vendors and partners, know that you deliver great service. This series will help you provide the best service possible whether you are a supplier, or a customer.

Welcome to the Customer Service Communication Skills version of the Performance Excellence video series. This is the sixth video lesson in a series of 12 and provides you with five learning points to help you handle your mistakes once you run into a service situation gone wrong. To give great service, one of the things you have to learn to do is LOVE customers. Not like them. Not tolerate them. Not endure them. LOVE them. If your organization doesn’t serve customers properly, you can bet customers will replace you with someone who will. This video series will help you communicate properly with customers, generate satisfied customers, and contribute to a great customer service organization!

This video is part of the Customer Service series, Part 1: Before the Customer Arrives! In an era where many companies offer similar products and services at similar prices, it’s often hard to stand out.  But if you offer the best customer service around, you’ll win more than just customers - you’ll win loyal customers.  The kind that keep coming back and tell their friends to do the same.  If that sounds good, this video training series with accompanying workbooks is exactly what you need!

You can't help but notice that almost everything we do now has a chance of being recorded, reviewed and presented to the entire planet. Without question, customers are making their buying decisions based on what they see online.  This new kind of customer feedback puts service providers in a very vulnerable position, but there is something you can do about it.   "Customer Service Gone Viral" video program shows how to avoid customer service problems that lead to negative feedback. The video's host guides viewers through a variety of customer service problems presented as viral videos, recorded phone conversations, music videos, rants and blogs.  Each problem in the video is followed by a practical, real world solution.

This video addresses how to coach new people. Ideas such as welcoming them, giving feedback, encouraging new skills and being a good role model are discussed. Carlos has been asked to help newcomer Dion settle in, like Alex helped him when he was new. Skills covered include first introducing newcomers to the corporate culture (Marcus uses two toy kangaroos, to the bemused Dion and Tatiana) and welcoming questions. Please Note: These videos are designed to provoke discussion and response. They are fast paced, short, character-driven TV style comedies that take a new approach to reaching today's learners. By laughing, discussing, sharing outrage, and reacting to the behaviors on screen, we can use the resulting feelings and thoughts to develop a clearer shared view of how we want our teams to behave and to better manage these types of situations. These programs partner well with the Switch On and/or Workplace Excellence series, also by Seven Dimensions.

Welcome to the Coaching Your Team to Higher Performance series, the Stage 3: Norming session. While it may appear as though there may be a time when the team’s coach could pause, take a breath, and relax a bit, quite the opposite is true. Just because the team has begun to be productive—working well together, meeting deadlines and completing tasks—success is not guaranteed. In this stage, the coach has to become a master facilitator, ready to intervene as needed. A quiz that covers the series is included with the last course, "Coaching Your Team to Higher Performance-Assessment."

Welcome to our Advanced Supervisor series on Coaching. Formalized coaching is one of the most powerful ways to achieve true "transfer of learning" from any development activities.  In this series, we’ll show you how to use a formalized coaching process.  This is the first video in a series of seven and is designed to help you coach people the way THEY NEED to be coached, depend

Welcome to the Accountability programs. This is the fifth and final video of this program and is designed to help you with the transformation of accountability and how organizational success is improved when everybody takes ownership. Things like inefficiencies, rework, defective products, misunderstandings, or theft, happen because there’s no one taking responsibility to fix them. This five-part program will help leaders run the company in accordance with standards for performance excellence and help employees do the right thing, the right way, every time, all the time. This video is designed for managers, but individual contributors at any level will gain value from the content. The program list is included as a reference to the recommended viewing order.

In this dynamic video, Commander Scott "Yogi" Beare, U.S. Navy (Retired) uses his experience with the Blue Angels to help your team reach new heights. Some of the ideas addressed in this video are: 1. Identify 12 keys to unlocking the power of teamwork. 2. Recognize and appreciate that high performance teams are the result of intensive training, detailed procedures, shared values, and trust. 3. Understand that to create positive synergy, teams must have the right people in the right places—all focused on achieving a common goal.

In this course, you will learn about supporting the absorption of new learning or training in your employees. You will learn about how to keep the information fresh in their minds, as well as ideas for extending the training to others in your company.

Welcome to the Leadership Best Practices series, Part 3: The Irrefutable Laws of Leadership. Many leaders set out laws they believe are certain, undeniable and indisputable. Explore which ones have the most validity in your career. A quiz that covers the series is included with the last course, "Leadership Best Practices - Assessment."

Welcome to the Make Change Work™ series, written and presented by business performance veteran and award-winning author, Randy Pennington. This 10-part video series presents real ideas for thriving in a world of constant change. It is a guide to help you design and implement a strategy for leading change and delivering meaningful business results. This is the fourth video and is designed to show that you must engage and reengage others at every step of the way to build support and ownership for results. The series list is included as a reference to the suggested viewing order.

This video is part of the Superior Leadership series, Part 1: Bringing out the Best in Your Leadership. Leadership is a skill - and like any other skill, you’ll get worse if you don’t practice (which is why your 3-point shot is probably pretty bad).  Our Superior Leadership series will give you the reinforcement to become an even better leader than you already are - and you’re going to like this more than any leadership training you’ve ever experienced.  That’s a fact.

Breathing clean air is what everyone needs to do to stay safe and healthy on the job. But some jobs can expose workers to contaminants that can cause simple irritation or even a serious illness. A respirator is a piece of Personal Protective Equipment like gloves or a hard hat, but they are more complex and require specific training before use. Air purifying respirators can be an effective means to keeping harmful contamination out of worker’s lungs, but need to be selected, fitted, used and maintained in a way that assures protection. This program on Respiratory Protection will give you what you need to know from an OSHA compliance perspective.

MARCOM's Office Safety program shows employees what hazards exist in office environments, and how important it is to use good safety practices as they go about their work. Office employees frequently have the feeling that since they don't work out on a plant floor safety isn't important in their jobs. Yet accidents and injuries in the office account for thousands of hours of lost time, and millions of dollars in Workers' Compensation and medical costs. This video also includes information on safety awareness, proper lifting, safety housekeeping, slips, trips & falls, electrical safety, and more.

This video addresses topics that include general safety knowledge employees should have in preparation for emergencies, fire response, attending to sick or injured co-workers, responding to chemical spills, releases and exposures, severe weather preparation and response and staying safe during earthquakes. This program is also available in Spanish.

If you’re an employer, there are several factors you need to consider when creating your fire evacuation plan. This course covers topics including employer options for portable fire extinguishers, fire risk assessment, how to use a fire extinguisher, and an overview of training necessities for employees.

Welcome to the 22nd video in our Advanced Train the Trainer series. The series is designed to help experienced trainers improve the impact of their work and is divided into four sets of programs: Training Management, Research, Content Development and Delivering Training. This video is part of the Delivering Training programs and discusses how training events are only one part of what it takes to achieve something called "transfer of learning."

Welcome to the 4th video in our Advanced Train the Trainer series. The series is designed to help experienced trainers improve the impact of their work and is divided into four sets of programs: Training Management, Research, Content Development and Delivering Training. This video is part of the Training Management programs and discusses the importance providing your management with a competitive time-to-market of information and skills.