Even though SCORM has been around for a while, it still raises a ton of questions, even for experienced course developers. This quick guide will help you get clear answers, from what SCORM actually is to how to publish a course and test it properly — everything in one place.

Enterprise chatbots have moved beyond novelty. Today, they’re key tools for improving onboarding, reinforcing training, delivering just-in-time support, and scaling coaching across large organizations. But while AI technology is more accessible than ever, a successful chatbot launch depends less on the tech itself and more on the planning that precedes it. That’s where the right questions come in. Over years of implementing enterprise chatbots across industries, we’ve found that certain questions reliably uncover the insights needed for an effective, sustainable chatbot. This white paper shares those questions—and more importantly, explains why they matter—so you can approach your chatbot design process with clarity and confidence.

Training Admin by Day… Marketer by Necessity? You got into L&D to help people grow—not to chase down clicks and craft email campaigns. But in today’s workplace, even the best training programs need a marketing boost to succeed. That’s why we created the free step-by-step guide to marketing your training programs—built just for HR and L&D pros like you. Learn how to generate excitement, drive participation, and connect your employees with valuable skills they need. Inside, you’ll learn how to: Lay a strong foundation by getting crystal clear on your audience, training goals, and how you’ll measure success—so every effort ties back to purpose and impact. Build a smart strategy with practical guidance on messaging, gaining stakeholder buy-in, planning your campaign timeline, and choosing the right communication channels. Put your plan into action with a repeatable marketing cycle that makes it easy to launch, promote, and refine your training programs—without the overwhelm. Okay, maybe you didn’t sign up to be a full-time marketer—but learning just a few key strategies can help you connect people with the training that supports their success. And that’s how you build the kind of workplace you dreamed about when you first got into this field.  Download our 101 Guide to Marketing Training Programs today!

There are substantial compromises inherent in all of today's workplace training solutions, most them revolve around: scalability, engagement or affordability.  However, we believe a new category of solutions is emerging; in this paper, we introduce the Digital Experiential Training category. This new category of solutions is poised to resolve the compromises of current approaches and set a new standard for workplace training which is long overdue.

Gameplay is a powerful tool for developing both hard and soft skills in learners. This eBook explores seven common types of gameplay that can effectively support learning objectives and skill development. This isn’t a comprehensive list, but it’s a strong starting point for building game-based learning experiences that feel fun, relevant, and impactful.

AI in learning and development (L&D) presents transformational opportunities for organizations to create and deliver high-impact learning at scale. However, this fast evolving technology does not come without its share of risks and dead ends. While successful applications of AI improve the efficiency and reach of learning programs, poor implementation choices can lead to wasted investment, security issues and ineffective learning experiences. The key to success lies in approaching AI strategically to solve specific learning challenges. Leading organizations are succeeding by focusing on:   Clear learning objectives Augmenting rather than replacing human expertise Maintaining strong data governance Measuring impact on both learning and business outcomes This eBook, based on a webinar featuring NovoEd and produced by Brandon Hall Group™, provides a practical framework for understanding where AI can truly add value to your learning programs and how to implement it effectively while avoiding common pitfalls. In the webinar, NovoEd CTO and Co-Founder Farnaz Ronaghi shared insights on AI in learning, drawing from her experience designing the platform at Stanford and her research on collaborative learning environments.

"Organizations spend more than $350 billion globally on training each year, but only a fraction of that investment results in improved performance. That’s a problem that needs a solution, and we believe the best solution is for L&D professionals to adopt the strategies, techniques, and mindset of modern marketers. In an uncertain and evolving business landscape, organizations of all kinds are facing the challenge of helping their employees keep up with rapid changes in the knowledge, skills, and abilities they need for success. As workplace learning strategists, we often see traditional L&D approaches fail to deliver what organizations and employees need, leaving everyone grappling with a widening skills gap. We think it’s time for a bold new approach to training that builds on the science and art of marketing to transform the way employees learn and grow" (excerpt from our book Think Like a Marketer, Train Like an L&D Pro). While there are many marketing and strategies that lend themselves to transforming L&D, in this article, we focus on the power of personas and how to elevate training and learner retention by exploring the use of personas with attention triggers.

Lead Change with Confidence: A Quick Guide Change is part of the job—but thriving through it? That takes intention. This quick guide helps you make change feel less overwhelming and a lot more do-able. Download BizLibrary's infographic to leading through change and learn how to create a strategy that inspires confidence, aligns your people, and drives real results. Understand why change matters—and how to make it stick Define what change means for your organization Spot the employee behaviors that drive success Build the skills to lead change with clarity and impact Perfect for HR, L&D, and executive leaders ready to turn disruption into progress.

How do you transform your sales team into a revenue-driving marketing channel? In this playbook, you’ll uncover the key challenges holding your marketing team back, get actionable strategies to align messaging, drive revenue impact, and prove the ROI of your marketing efforts. What you’ll learn: How to bridge the communication gap between marketing and sales teams Steps to build messaging that resonates with buyers at every stage Tools and tactics for quick implementation across your organization

This template acts as a guide to writing a course outline. Just download the template and customize it according to your eLearning project. It also includes an example of how the spreadsheet can be filled in.

Why It Matters This ebook explores how the contingent talent market is growing across the globe and how companies can adapt to leverage these workers’ specialized skills. You’ll learn: The types of professionals that make up the contingent workforce Why training contingent workers needs to be a strategic priority A range of cost-effective methods for onboarding and training temporary talent The benefits of investing in continuous education for contingent staff How to measure the impact and effectiveness of contingent workers And more! Who It’s For This ebook is for executives and L&D leaders who want to stay ahead of talent trends and prepare their organizations to leverage the benefits of the growing contingent workforce.

The era of incremental change in learning & development (L&D) is over. Artificial intelligence (AI) isn’t just a tool; it’s the fundamental shift that will redefine how we learn, how we teach, and ultimately, how businesses thrive or falter. During the past year, L&D leaders have learned how to leverage the power of AI to enhance their own productivity and effectiveness, adding value by automating some tasks and streamlining others. In this white paper, Training magazine’s Training Hall of Fame members evaluate the future of AI within the context of L&D to determine how the continuing deployment and evolution of AI may affect L&D programs, capabilities, and learners. They explore evolving applications, AI-empowered tools, challenges, managing change, reskilling for tomorrow, new skills needed inside L&D, measuring AI utilization’s effectiveness and ROI, and L&D’s aspirations to unlock the full potential of AI. Ultimately, it will come down to training employees to not just use AI but rather collaborate with it, hopefully leading to a new era of productivity and potential. About the Training Hall of Fame  Created in 2008, the Training Hall of Fame comprises organizations that attained a spot in the Top 10 of Training magazine’s Training MVP Awards (formerly Training APEX Awards) for four consecutive years. The Training MVP Awards recognize outstanding employer-sponsored workforce training and development. Training Hall of Fame companies are:  •    Birmingham Water Works Board •    BNSF Railway •    Booz Allen Hamilton  •    Dollar General Corporation •    KLA Corporation •    KPMG LLP •    Leading Real Estate Companies of the World  •    McCarthy Building Companies, Inc.  •    Medical Solutions •    Nationwide •    Paychex, Inc. •    PwC •    Rosendin •    Sonic Automotive •    State Compensation Insurance Fund •    The Haskell Company •    Verizon 

Training departments are continually challenged to serve more than just internal employees, especially when it comes to product training efforts. As your partners grow, so do investments in time and budget.   Establishing a plan for managing and distributing training content is essential to ensuring your products are properly understood, marketed, and sold. Creating a customer education program - also known as an extended enterprise approach - helps remove the friction of accessing training, ensures your external partners are well-informed, and can provide insights into how learners are using your content and course effectiveness.   In this eBook, you’ll discover:  How implementing a customer education program can increase brand awareness, adoption, and sales What are the technical considerations when you take your training to your partners The benefits of distributing your content externally What technologies can make the process easier How other organizations have successfully implemented a partner education program

Training departments are continually challenged to serve more than just internal employees, especially when it comes to product training efforts. As your partners grow, so do investments in time and budget.   Establishing a plan for managing and distributing training content is essential to ensuring your products are properly understood, marketed, and sold. Creating a customer education program - also known as an extended enterprise approach - helps remove the friction of accessing training, ensures your external partners are well-informed, and can provide insights into how learners are using your content and course effectiveness.  Some of the benefits of bringing your training to external audiences include:  Increases awareness of products/services  Improves customer relations and experience Meets compliance requirements Increases sales Reduces training costs Reduces customer support

The right enablement solution can elevate your revenue teams’ productivity and effectiveness. But the implementation of your new solution can be tricky and it’s difficult to know where to start. Our 10 Golden Rules for great enablement implementation will equip you with best practices, thoughtfully designed to help you plan ahead and create a clear roadmap for success. What you’ll learn: A framework to guide you through the preparation, rollout, and long-term success of your enablement solution Actionable steps to build a robust revenue ecosystem that empowers teams and fuels continuous growth Strategies to drive lasting engagement through ongoing training, support, and iterative improvement

Imagine a training session where the instructor stands in front of a group of employees, clicking through an endless stream of slides reading bullet point after bullet point. Some learners nod along politely while dreaming of being somewhere else (anywhere else); others glance at their phones; and a few silently question their life choices. Despite the importance of the content to the organization, the instruction falls flat. The inactive learners are bored and disinterested and, worst of all, they aren’t learning anything. Unfortunately, we’ve all been there. Now imagine a learning session where participants are immediately placed into a simulated customer negotiation. They don’t have time to think. They must immediately collaborate, make decisions, navigate consequences, and adjust strategies on the fly. Engagement soars. Learners are energized. They’re applying their knowledge, discovering their gaps, and in real-time accessing their current skill set and knowledge. Malcom Knowles, an American adult educator famous for the theory of andragogy, has suggested that adult learners are motivated to learn when they recognize a need or gap in their knowledge, skills, or abilities. In other words, adult learners learn best when they know they don’t know something. Our goals as designers of instruction is first to help the adult learners realize they have a gap that needs to be filled and then to help them fill in those gaps be they knowledge, skills, or abilities. 

Introducing Making SEAMless Sales - the last frontier of sales improvement, benefiting all customer-facing roles by having a unified focus on client success, therefore increasing win rate, margins, deal sizes, revenues, and client satisfaction. Are you in a presales role struggling to work better with your sales counterpart? Are you in a sales role and wish there was a more productive way to work with the other sales roles and with presales? Are you on an account or opportunity team and find it challenging to work together more efficiently and effectively? Are you a sales manager and feel presales and sales individual contributors need to work together optimally as a team? Are you in sales enablement trying to make this all work? This book provides proven insights, methods, and tools, expanding on and refocusing the traditional disciplines of presales and sales, and explores how to work together better as a seamless team at the account and opportunity level. We'll explore and address: The challenges of traditional sales and presales roles. The importance of focusing on the buying process while still executing our sales process. The overarching need for Solution Enablement and Account Management. Why and how buyers buy, and what is needed to persuade them. How working together as a team benefits everyone.

Big businesses are investing billions in Generative AI technology. But so far, only a fraction of those investments are yielding the expected ROI, and lack of Gen AI expertise is one of the biggest challenges. This research report uncovers what it takes to build AI expertise—and how the most confident, fluent people are learning differently (and what they need from their organizations).

Artificial intelligence has revolutionized industries worldwide, including Learning & Development. The rapid evolution of AI technologies has created a complex landscape of terminology that is often misunderstood or used interchangeably. For L&D professionals, understanding AI is essential for making strategic decisions about technology integration, vendor selection, and training program development. While AI has long powered familiar tools like spam filters and recommendation engines, recent breakthroughs in Large Language Models (LLMs) have dramatically expanded both AI's capabilities and accessibility. This guide offers L&D professionals a clear understanding of various AI models, their practical applications, and their significance in corporate training and education.

Learning a new language takes time and effort, but millions of adults successfully learn new languages on a regular basis, especially when their employers offer structured language training programs. These programs provide an organized framework that leads to better and faster language acquisition than independent study alone. To create an effective language training program, it’s important to understand the science behind adult learning, including how the adult brain functions. This ebook highlights the key principles of how adults acquire new languages and presents actionable steps for language training program administrators to ensure employees receive the support they need. Whether you are considering starting a language training program or looking to improve an existing one, this guide will help you build an effective language training framework.

We talked to HR and L&D experts to pinpoint the most common onboarding challenges companies face today — and how to solve them effectively. This guide explores real-world insights and offers practical strategies for building a scalable, ROI-efficient onboarding process with the help of iSpring Learn.

Whether it’s local, state, or federal, every business must work by a set of laws and rules concerning hiring, promotions, firing, and other personnel-related matters. Being compliant is critical to any business’ success as it keeps the company from lawsuits, violations, etc. However, keeping up with everything is often easier said than done for HR. In this infographic you’ll find: A checklist for an optimal HR compliance program Review of compliance for top HR topics such as onboarding and hiring practices Lists of topics for your compliance training program

The learning and development field, born out of the Industrial Revolution to enhance factory productivity and standardize work, has unexpectedly grown into a $391 billion industry, and one of the fastest growing fields in the past decade. Of course, it didn’t start out as L&D. In fact, that term wasn’t formalized until almost 150 years after the Industrial Revolution. For an entire generation, the L&D task within an organization was specific: create and deliver one-and-done training programs. And because the role was limited by being linear, so became career mobility. Luckily, the last several decades have brought advances to the learning and talent development field—from e-learning and neuroscience to social learning and AI. Although it was slow to start, the L&D field has more career opportunities than ever before.

So You Just Became a Manager—Now What?    Becoming a manager is exciting… and maybe a little terrifying. Suddenly you’re expected to lead, inspire, coach, and somehow also manage your own workload. Don't panic - BizLibrary's got your back.   Download BizLibrary’s free self-development guide built just for new managers. It’s part roadmap, part mirror, and part pep talk—all designed to help you hit the ground running in your new role (without tripping over your own expectations).  Here's what’s inside:  Skill Assessment Matrix - Spot your strengths and skill gaps fast so you know exactly where to focus.  SMART Goal Guide - Learn how to set clear, actionable goals that actually stick (no vague "be better at leadership" goals here).  Suggested Development Activities - Get practical, real-world activities to grow each skill.  Process Management Template - Keep track of your goals, progress, and wins in one place (so you don’t lose steam—or your notes).  You don’t need to be a perfect manager on day one. You just need the right tools to keep growing. Whether you're leading your first 1:1 or bracing for your first "we need to talk" moment, this guide is your secret weapon for growing into the manager your team brags about.