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Microlearning Videos - #2 Allow Small Fixes - Microlearning 10 Big Impact Areas 10 Big Impact Areas for Microlearning

Troubleshooting
  • Description
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    It can be very annoying for employees and customers when small bugs, fixes, errors and deficiencies in products and services or processes would require so much attention.
  • Path to Expertise
    MicroLearning
  • Subject
    MicroLearning
   
 

#2 Allow Small Fixes
Materials & Instructions Scoring Keys Expert Answers Peer Answers

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“Sir, I can’t do anything and I don’t know what to tell you, but our IT team is extremely  so busy.” Does this sound familiar? It’s very frustrating if you are the one calling. 

It can be very annoying for employees and customers when small bugs, fixes, errors and deficiencies in products and services or processes would require so much attention. Oftentimes, unattended small fixes become reasons for big troubles. For example, an employee works in one department and is familiar using a software. However, when she goes to another department that software is configured differently and follows another policy. The employee asks, “which is the correct one to use?” This uncertainty slows her down. Knowing a fix or clear guide improves her efficiency and reduces frustration.
  • Suggest shortcuts - collect and share to with workers and customers, shortcuts around problems that lead to sample fixes.
  • Suggest workarounds - these are methods that may bridge limitations of a product or method but help get the results  
  • Suggest quick diagnostics and troubleshooting - provide employees and customers to easy first line troubleshooting actions.

Related blog: How Microlearning Boosts “At the Moment Performance” - Tip #114

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