Where the demand for coaching and consulting services has grown dramatically in recent years, a key challenge remains: demonstrating the value of these services in terms that executives can clearly understand. For most coaches and consultants, this means showing measurable impact and ROI.

This session provides a step-by-step approach to help coaches and consultants rise to this challenge and prove the value of their work. In this content-rich session, you’ll learn how to demonstrate the value of your work and leverage results to retain existing clients, attract new business, and drive revenue.

We’ll explore the top reasons organizations measure ROI:
 

1. Securing funding – demonstrating financial impact to justify investment.
2. Driving process improvement – identifying ways to make programs even more effective.
3. Gaining support – building credibility and stakeholder engagement.

All attendees will receive a complimentary copy of two of Jack’s books, Measuring the Success of Coaching and Maximizing the Value of Consulting.

After attending this session, participants should be able to:
 

1. Show the five levels of outcome from any coaching or consulting project. 
2. Identify the data desired by clients for coaching and consulting.
3. Design coaching and consulting to deliver impact. 
4. Plan next steps to show and leverage the value of coaching and consulting.

Jack J. Phillips, Ph.D., chairman of ROI Institute, Inc., is a world-renowned expert on accountability, measurement, and evaluation. Former bank president, HR Executive, and learning manager, Phillips provides consulting services to Fortune 500 companies, nonprofit entities, and government and non-governmental organizations worldwide. He is the author or editor of more than 100 books, conducts workshops, and presents at conferences worldwide.

Jack has received several awards for his books and work. The American Society for Training and Development gave him the award, Distinguished Contribution to Workplace Learning and Development, and the Thought Leader Award (its highest award). The International Society for Performance Improvement presented Jack with its highest award, the Thomas F. Gilbert Award, for his contribution to human performance technology. The Society for Human Resource Management presented him with an award for one of his books and honored a Phillips ROI study with its highest award for creativity.

In 2019, Jack, along with his wife, Patti P. Phillips, received the Distinguished Contributor Award by the Center for Talent Reporting for their contribution to the measurement and management of human capital. His work has been featured in the Wall Street Journal, BusinessWeek, and Fortune. He has been interviewed by several television programs, including CNN.