What makes happiness at work so hard?  The truth is that happy cultures are difficult to build and sustain. First, organizations must change the powerful social scripts that inadvertently undermine positive environments and behaviors.  Second, business priorities must demonstrate a real commitment to happiness as a strategy for success.
 
In this second of a three part webinar series on The Happiness Advantage at Work, Devin Hughes, Chief Inspiration Officer at International Thought Leader Network (partner with Harvard happiness researcher and internationally best-selling author Shawn Achor) talks to T-Mobile’s Jennifer Falkenberg, Director of Customer Service Learning & Development, on the challenges and critical steps involved in building a happiness advantage inside T-Mobile.
 
In the fast-moving mobile marketplace, T-Mobile is a positive outlier.  Jennifer suggested that happiness might be exactly what her organization needed as an enabler to deliver on T-Mobile’s Un-carrier promise to employees and customers.  Jennifer saw that starting inside out and infusing happiness into their DNA was “how” T-Mobile could deliver on the Company’s mission to revolutionize the wireless industry.

Hear Jennifer’s story and join in the dialogue to discuss:      

• How “social scripts”, the unwritten rules that dictate how we behave when others are present, determine the rules of engagement inside our organizations and ultimately define corporate culture
• How to leverage and manage social scripts to create a more positive workplace that fosters higher performance and aligns with (and drives) company objectives.
• The priority check needed by management at all levels when focusing on the long-term success of our organizations.  This includes both recognition that a positive culture drives better performance - but how important it is that that connection is made clear!
• The power of leading from the front in building awareness and momentum, and how success can ripple out in group environments, especially the workplace.

Devin C. Hughes, Chief Inspiration Officer at International Thought Leader Network, is a highly sought-after speaker, author, happiness muse, mindfulness trainer & executive coach who speaks to a variety of leaders, groups, organizations, and teams who have a desire to break down enterprise-wide cultural barriers, improve personal/organizational performance and enhance communication through greater self-awareness and understanding of one another. His approach draws from the science of positive psychology, positive organizational research, appreciative inquiry, neuroscience, mindset and mindfulness.

Like you, Jennifer Falkenberg is passionate about training, learning, and people development. As an L&D executive working for the fastest growing wireless company, T-Mobile US, in the award-winning, un-rivaled, Customer Service organization, she’s a learning guru that’s gotta love what she does and walk the talk!  With over two decades of experience leading and teaching people, Jennifer has turned her childhood dream into a reality. 

Jennifer leads an award-winning Learning & Development organization whose culture centers around the customer experience by enabling the Customer Service frontline to effectively and efficiently resolve customer’s issues in an Un-carrier way.  Jennifer is un-stoppable in her pursuit of learning solutions that are simple, effective, relevant, and engaging. She is un-satisfied with the status quo and un-afraid to innovative, and is here to change the corporate L&D industry for the better.