Like you, Jennifer Falkenberg is passionate about training, learning, and people development. As an L&D executive working for the fastest growing wireless company, T-Mobile US, in the award-winning, un-rivaled, Customer Service organization, she’s a learning guru that’s gotta love what she does and walk the talk!  With over two decades of experience leading and teaching people, Jennifer has turned her childhood dream into a reality. 

Jennifer leads an award-winning Learning & Development organization whose culture centers around the customer experience by enabling the Customer Service frontline to effectively and efficiently resolve customer’s issues in an Un-carrier way.  Jennifer is un-stoppable in her pursuit of learning solutions that are simple, effective, relevant, and engaging. She is un-satisfied with the status quo and un-afraid to innovative, and is here to change the corporate L&D industry for the better.