Whether leadership development, communication, team building, problem-solving, empowerment, critical thinking, or mindfulness, soft skills are essential and can deliver value. The problem is demonstrating this value in terms that executives appreciate is sometimes challenging, particularly when Impact and ROI are the measures that matter.

Success begins at the beginning – defining measures that matter before investing, developing measurable objectives, and designing around those objectives. Design includes incorporating enabling factors that ensure learning transfers to application. 

During this webinar, you will learn how to demonstrate the impact and ROI of soft skills programs. You will also learn how to embed practical, scalable tools that reinforce day-to-day behavior change - an essential ingredient in ensuring that soft-skills programs deliver real ROI. The webinar will provide useful, practical tools and will be presented in an easy-to-understand format. You will walk away with resources immediately applicable as you set out to demonstrate the impact and ROI of your soft skills programs.  

Objectives
During this webinar, participants will learn to:

1. Describe the value chain for soft skills.
2. Align programs to the needs of the organization
3. Demonstrate the value of soft skills in terms that matter most.

Patti P. Phillips, PhD is CEO of ROI Institute. She helps organizations implement the ROI Methodology® in more than 70 countries. Her work spans private sector, public sector, nonprofit, and nongovernmental organizations. Patti has authored and edited more than 75 books on measurement and evaluation.

Patti serves as chair of the International Federation of Training and Development Organisations Board of Trustees; chair of the United Nations Institute for Training and Research Evaluation Advisory Board; co-chair of the Institute for Corporate Productivity People Analytics Board; and board member of the American Board of Optometry. From 2018-2024, Patti served on the United Nations Institute for Training and Research Board of Trustees. During her tenure she served as board vice chair and finance committee member.  

She, along with her husband and ROI Institute co-founder Dr. Jack J. Phillips, is the recipient of the 2024 Association of Learning Providers (ISA) Thought Leader Award, 2022 Association for Talent Development (ATD) Thought Leader Award, and the 2019 Center for Talent Reporting Distinguished Contributor Award. Additionally, in 2015, Patti was honored as the ATD CPTD Fellow, a distinction that recognizes her contributions to the professionalization of the talent development field.  

Patti can be reached at patti@roiinstitute.net and https://www.linkedin.com/in/pattipphillips/
 

Robert V. Toomey, JD is President and Co-Founder of TypeCoach LLC, a leadership development firm whose tools and programs have been used by tens of thousands of teams worldwide. Rob’s work focuses on improving interpersonal effectiveness at scale, equipping leaders and teams with practical skills that drive measurable performance outcomes. He has worked with organizations across the private sector, public sector, and nonprofit space for more than twenty years.

Rob’s recent work at Harvard Business School includes the design and personal delivery of interpersonal competence training for the entire first year MBA program. His team’s work was featured in the FIELD Global Immersion course, where TypeCoach tools helped reduce faculty interventions from forty-five to one - a milestone that helped shape the broader conversation around how interpersonal skills drive measurable leadership and organizational performance.

Rob has been a featured speaker for organizations across industries and is the author of the forthcoming book The Rise of Interpersonal Competence, which distills two decades of practical experience helping leaders communicate, collaborate, and influence more effectively. He also serves as an advisor to several early-stage ventures and leadership teams on the integration of interpersonal skills into organizational performance.

Rob can be reached at rob@typecoach.com and 
https://www.linkedin.com/in/robtoomey/