Frontline Upskilling and Leadership Development: What is The Future?


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Chief Learning Officer and SVP of Global Talent Development, Marriott International, Inc.
Josh bersin headshot
Industry Analyst and Thought Leader
Senior Vice President and Global Industry Analyst, The Josh Bersin Company
Todd moran novoed   alex gruhin
Chief Learning Strategist, NovoEd
Webinar Recording Details
  • Date and Time
    Tue, Apr 09, 2024 at 9AM Pacific / 12PM Eastern
  • Duration
    1 Hour
  • Cost
    $0 (Free)
  • Want Access?
    Register to view the recording.



Join us for an engaging conversation between Jessica Lee, Marriott International's Chief Learning Officer and SVP of Global Talent Development, global industry analyst Josh Bersin, Kathi Enderes, Senior Vice President of Research at The Josh Bersin Company, and NovoEd Chief Strategy Officer Todd Moran as they discuss the future of global upskilling and leadership development.

In this session, you will learn how and why Fortune 500 CHROs & CLOs are investing in expanding access to upskilling and leadership development across global workforces, and how these investments are a crucial part of global talent strategy. This "Leadership Development for All" approach is enabling innovative HR organizations like Marriott to cultivate exceptional leaders and create dynamic cultures that attract, retain, and develop top talent.

Connecting global trends to how and why companies are prioritizing the development of frontline workers, this session will cover:
  • An overview of the forces driving complex, global organizations like Marriott to rethink how they attract, retain, and develop talent
  • Why Marriott chose to anchor its global culture in three core tenets: empowering every associate to Be Curious, Be Courageous, and Be Connected
  • The most important skills for frontline teams interacting with customers across hospitality, retail, customer service, and similar industries
  • How Marriott scaled global leadership development to reach over 30,000 associates per year, consolidating over 85 legacy leadership development programs into a globally consistent learning journey

Join us to learn about the future of leadership development at global organizations, and how your team can bridge the gap between strategy and culture by influencing the leaders closest to your customers: those on the front line.

Don't miss this opportunity to gain valuable insights into people-first corporate strategy and the future of upskilling from HR veterans and industry experts Jessica Lee, Josh Bersin, Kathi Enderes, and Todd Moran. Register now.

About Jessica Lee

Jessica Lee is the Chief Learning Officer and SVP of Global Talent Development at Marriott, and has been with Marriott since 2012. Her role is critical to Marriott’s commitment to invest in developing our associates so that we can fuel both the performance of the business and that of our talent, enrich lives, and accelerate reinvention for the company. Jessica leads the organization’s global learning COE which delivers against learning and talent development needs for the 800,000 managed and franchised associates around the world who wear a Marriott badge. Her remit also includes Brand Talent which delivers service and culture solutions that help the individual brands in Marriott Bonvoy to each have unique brand identities and fulfill differentiated service propositions. Additionally, her accountabilities include The Ritz-Carlton Leadership Center which has helped thousands of clients to improve customer and employee engagement, innovate their culture, and differentiate themselves.
Jessica has more than 20 years of in-the-trenches HR experience that ranges from small companies to the public sector and now Marriott. She has touched nearly every HR function during her career making her a true generalist. Outside of her Marriott life, she continues to build her leadership capabilities serving as a Girl Scouts troop leader and cookie manager (those are real titles!). She is an alum of the University of Washington where she focused her studies on Political Science and Labor Studies.

About Josh Bersin

Josh Bersin is an analyst, author, educator, and thought leader focusing on the global talent market and the challenges and trends impacting business workforces around the world. He studies the world of work, HR and leadership practices, and the broad talent technology market. He is often cited as one of the leading HR and workplace industry analysts in the world.

He founded Bersin & Associates in 2001 to provide research and advisory services focused on corporate learning. Over the next ten years, he expanded the company’s coverage to encompass HR, talent management, talent acquisition, and leadership and became a recognized expert in the talent market.  He sold the company to Deloitte in 2012, when it became known as Bersin™ by Deloitte.   He currently sits on the board of UC Berkeley Executive Education.

About Kathi Enderes, Ph.D.

Kathi is a Senior Vice President and Global Industry Analyst at The Josh Bersin Company, supporting clients and the market with evidence-based insights on all areas of HR, Learning, Talent, and HR Technology.

Kathi has more than 20 years global experience from management consulting with IBM, PwC, and EY, and as a talent leader at McKesson and Kaiser Permanente. Most recently, Kathi led talent and workforce research at Deloitte. She is a frequent keynote speaker, author, and thought leader.

Originally from Austria, Kathi has worked in Vienna, London, San Francisco, and Spain and now lives in Palo Alto, California. Her passion is to make work better and more meaningful. Kathi holds a doctoral degree in mathematics and a master’s degree in mathematics from the University of Vienna, Austria.

About Todd Moran

Todd Moran a learning strategist, business transformation evangelist, and digital workplace expert with over 20 years of industry experience. His passion and expertise lie in educational technology, digital customer experience, organizational change management, and employee engagement. His professional career has spanned start-ups to non-profits and large multinationals, and his current role at NovoEd as the Chief Learning Strategist. From the megatrends in learning and enterprise collaboration to technology evaluation and implementation, to the ‘people’ side of organizational change and talent development, he covers the gamut of understanding what it takes to enable a successful digital workplace and deep employee engagement. Todd holds a B.A. in Organizational Psychology from Middlebury College, and an M.A. in Information & Learning Technology from the University of Colorado.

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