Today, more than ever, there is a need to ensure that virtual learning works to improve organizational outcomes. This requires program owners to design virtual learning with desired outcomes in mind to deliver results—and demonstrate that they do. Unfortunately, program owners often face challenges to deliver results that executives appreciate and understand.

This session explains how designers, developers, providers, and program owners can ensure that virtual learning delivers desired results by applying design thinking principles that focus on delivering application and impact. During the session, you’ll see real-world examples of virtual learning programs that delivered results and demonstrated that they do.

Patti P. Phillips, Ph.D., and Jack J. Phillips, Ph.D., are CEO and chairman, respectively, of ROI Institute. A researcher and consultant, Patti serves on the UN Institute for Training and Research board of trustees, International Federation of Training and Development Organizations board, The Conference Board Human Capital Advisory Council, and the Institute for Corporate Productivity People Analytics Board. She has written or contributed to more than 50 books describing how individuals can demonstrate the value of their work.

Jack has taught his proprietary ROI Methodology® to more than 50,000 professionals and managers in 70-plus countries. He is a global keynote speaker and has written more than 100 hundred books. He has served as an engineer, trainer, learning manager, HR executive, general manager, president, and college professor.