How to Redesign Onboarding to Support a Patient-Centric Culture


Director of Customer Experience & Chief Learning Officer, Baptist Memorial Health Care
Todd moran novoed   alex gruhin
Chief Learning Strategist, NovoEd
Webinar Recording Details
  • Date and Time
    Tue, Jun 28, 2022 at 12PM Pacific / 3PM Eastern
  • Duration
    1 Hour
  • Cost
    $0 (Free)
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    Register to view the recording.


“Before we understand our patients, we need to understand each other.” From frontline nursing students to veteran administrators, team members across a healthcare system need to collaborate seamlessly to deliver patient-centric experiences at scale. It has become progressively more difficult for 7 generations of healthcare workers to stay on the same page given obstacles like language barriers and proliferating new technologies from robotics to electronic medical record keeping systems.

Join Stephanie Clark, Chief Learning Officer for Baptist Memorial Health Care, and Todd Moran, Chief Learning Strategist for NovoEd, to learn about how BMHCC redesigned their onboarding process for new team members with a hybrid model that acculturates them more effectively and at a faster pace. 

About Dr. Stephanie Clark

Dr. Stephanie Clark is the System Director of Customer Experience & Chief Learning Officer for Baptist Memorial Health Care, one of the largest not-for-profit healthcare systems in the U.S. located in Memphis, TN. Since taking the position in 2002, she has continuously implemented a roadmap of progressive initiatives intended to make Baptist the best place to work, the best place to receive care and the best place to practice medicine. Prior to this role, Stephanie served as the Executive Director of Customer Experience for WellStar Health System where she led the patient and family-centered care model encompassing patient satisfaction, patient advocacy, complaint and compliment management, patient discharge call center oversight, employee engagement and physician engagement.

About Todd Moran

Todd Moran a learning strategist, business transformation evangelist, and digital workplace expert with over 20 years of industry experience. His passion and expertise lie in educational technology, digital customer experience, organizational change management, and employee engagement. His professional career has spanned start-ups to non-profits and large multinationals, and his current role at NovoEd as the Chief Learning Strategist. From the megatrends in learning and enterprise collaboration to technology evaluation and implementation, to the ‘people’ side of organizational change and talent development, he covers the gamut of understanding what it takes to enable a successful digital workplace and deep employee engagement. Todd holds a B.A. in Organizational Psychology from Middlebury College, and an M.A. in Information & Learning Technology from the University of Colorado.

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