Dr. Stephanie Clark is the System Director of Customer Experience & Chief Learning Officer for Baptist Memorial Health Care, one of the largest not-for-profit healthcare systems in the U.S. located in Memphis, TN. Since taking the position in 2002, she has continuously implemented a roadmap of progressive initiatives intended to make Baptist the best place to work, the best place to receive care and the best place to practice medicine. Prior to this role, Stephanie served as the Executive Director of Customer Experience for WellStar Health System where she led the patient and family-centered care model encompassing patient satisfaction, patient advocacy, complaint and compliment management, patient discharge call center oversight, employee engagement and physician engagement.