How to Create a Customer Focused Culture


Erin cox 2
Expert Trainer and Facilitator, American Management Association
Webinar Recording Details
  • Date and Time
    Thu, Sep 09, 2021 at 12PM Pacific / 3PM Eastern
  • Duration
    1 Hour
  • Cost
    $0 (Free)
  • Want Access?
    Register to view the recording.



Companies are finding themselves navigating the “next normal” and strategizing how to accelerate business success in a post-pandemic world; while the workforce is like nothing we've seen before, and leaders are faced with new challenges that are both unique and complex.  Organizations must create a workplace that is positive, motivating, and consistent.  You can have the best, most efficient, and customer-friendly processes in the world, but they will fall apart if your team lacks motivation, is not engaged, or doesn’t work well together – the one thing that customers are certain to remember is their interaction with your employees.

This webcast will reveal a proven method to create a consistent culture where employees feel empowered for meeting and exceeding customer expectations–creating a more profitable business. Please join American Management Association (AMA) for the opportunity to consider:
  • Three factors that create strong motivation in an individual
  • The right way to reward employees when they have done a great job
  • How to create a motivational climate

About Erin Cox

Erin Cox is an expert trainer and facilitator for the American Management Association (AMA). Her unique strategies and spirited techniques will provoke thinking and lead you step-by-step through many professional challenges. As a leadership and customer service expert, she quickly engages her audiences with her relatable approach, sense of humor and vast knowledge base. Throughout her 20 years of experience, Erin has facilitated workshops in 48 of the 50 US states and abroad. Her varied client list ranges from small, not-for- profit organizations to international Fortune 500 companies.

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