Erin Cox is an expert trainer and facilitator for the American Management Association (AMA). Her unique strategies and spirited techniques will provoke thinking and lead you step-by-step through many professional challenges. As a leadership and customer service expert, she quickly engages her audiences with her relatable approach, sense of humor and vast knowledge base. Throughout her 20 years of experience, Erin has facilitated workshops in 48 of the 50 US states and abroad. Her varied client list ranges from small, not-for- profit organizations to international Fortune 500 companies.