Performance management systems have evolved from documenting poor team member behavior to a proactive business driver. The way organizations conduct performance management discussions has dramatically improved. Some organizations proclaim they have eliminated the classic performance appraisal system. However, they have just changed how they communicate performance expectations—and at what frequency. Job performance measures such as attitude, capability, and behavior have become key performance indicators (KPIs). Performance management is a very critical issue for remote employees.
 
This interactive session explains the evolution of performance management systems, how they have changed, and what system owners require in a post-pandemic era, particularly regarding remote employees. This session will end with best practices to design, implement, and evaluate a performance management system to deliver the desired results. 
 
Objectives
After attending this session, participants should be able to:

1. Identify job performance measures
2. Explain how to measure results at all five levels of outcomes
3. Design performance management systems to deliver impact and a positive ROI

 
Materials
All participants will receive tools, resources, two job aids, and a digital copy of a chapter from the book, Accountability in Human Resource Management: Connecting HR to Business Results (Routledge, 2016) by Jack J. Phillips, Patricia Pulliam Phillips, and Kirk Smith.

Jack J. Phillips, Ph.D., chairman of ROI Institute, Inc., is a world-renowned expert on accountability, measurement, and evaluation. Phillips provides consulting services for Fortune 500 companies and major global organizations. The author or editor of more than 100 books, he conducts workshops and presents at conferences globally. He has conducted hundreds of evaluation studies and helped thousands of professionals demonstrate the impact and ROI of their work.