The Performance Management Evolution: Best Practices to Design, Implement, and Evaluate to Deliver Results


Jack phillips
Chairman, ROI Institute
Webinar Details
  • Category
  • Date and Time
    Thu, Dec 16, 2021 at 9AM Pacific / 12PM Eastern
  • Duration
    1 Hour
  • Cost
    $0 (Free)
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Performance management systems have evolved from documenting poor team member behavior to a proactive business driver. The way organizations conduct performance management discussions has dramatically improved. Some organizations proclaim they have eliminated the classic performance appraisal system. However, they have just changed how they communicate performance expectations—and at what frequency. Job performance measures such as attitude, capability, and behavior have become key performance indicators (KPIs). Performance management is a very critical issue for remote employees.
This interactive session explains the evolution of performance management systems, how they have changed, and what system owners require in a post-pandemic era, particularly regarding remote employees. This session will end with best practices to design, implement, and evaluate a performance management system to deliver the desired results. 
After attending this session, participants should be able to:
  1. Identify job performance measures
  2. Explain how to measure results at all five levels of outcomes
  3. Design performance management systems to deliver impact and a positive ROI
All participants will receive tools, resources, two job aids, and a digital copy of a chapter from the book, Accountability in Human Resource Management: Connecting HR to Business Results (Routledge, 2016) by Jack J. Phillips, Patricia Pulliam Phillips, and Kirk Smith.

About Jack Phillips, Ph.D.

Dr. Jack J. Phillips, a world-renowned expert on accountability, measurement, and evaluation, is chairman of ROI  Institute, Inc. Phillips provides consulting services for Fortune 500 companies and major global organizations. He has been directly involved in conducting more than 200 ROI studies and has trained more than 5,000 managers and professionals to conduct evaluation studies. The  author or editor of more than 100 books, he conducts workshops and presents at conferences globally. His most recent book is ROI in Marketing: The Design Thinking Approach to Measure, Prove, and Improve the Value of Marketing (McGraw-Hill, 2021).

Phillips has received several awards for his books and work. The American Society for Training and Development  gave him its highest award, Distinguished Contribution to Workplace Learning and Development for his work on  ROI. His work has been featured in the Wall Street Journal,  BusinessWeek, and Fortune magazine. He has been interviewed by several television programs, including CNN. Phillips served as President of the International Society for Performance Improvement in 2012-2013.



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