Performance management systems have evolved from documenting poor team member behavior to a proactive business driver. The way organizations conduct performance management discussions has dramatically improved. Some organizations proclaim they have eliminated the classic performance appraisal system. However, they have just changed how they communicate performance expectations—and at what frequency. Job performance measures such as attitude, capability, and behavior have become key performance indicators (KPIs). Performance management is a very critical issue for remote employees.
 
This interactive session explains the evolution of performance management systems, how they have changed, and what system owners require in a post-pandemic era, particularly regarding remote employees. This session will end with best practices to design, implement, and evaluate a performance management system to deliver the desired results. 
 
Objectives
After attending this session, participants should be able to:

1. Identify job performance measures
2. Explain how to measure results at all five levels of outcomes
3. Design performance management systems to deliver impact and a positive ROI

 
Materials
All participants will receive tools, resources, two job aids, and a digital copy of a chapter from the book, Accountability in Human Resource Management: Connecting HR to Business Results (Routledge, 2016) by Jack J. Phillips, Patricia Pulliam Phillips, and Kirk Smith.

Jack has been recognized and awarded for his work by numerous professional organizations. He, along with his business partner and wife, Patti Phillips, received the 2024 Thought Leader Award from the Association of Learning Providers (ISA), the 2022 Association for Talent Development (ATD) Thought Leader Award, and the 2019 Center for Talent Reporting Distinguished Contributor Award. In 2019, he was named among the top fifty coaches globally by the Thinkers50 organization and named a finalist for the Marshall Goldsmith Distinguished Achievement Award for Coaching. SHRM presented Jack with its highest creativity award for an ROI study and awarded an ROI Institute book with a best book award. His work has been featured in the Wall Street Journal, BusinessWeek, and Fortune magazine, and he has been interviewed by several television programs, including CNN.