Making Upskilling Work


Jack phillips headshot
Chairman, ROI Institute
Webinar Recording Details
  • Category
  • Date and Time
    Thu, Oct 28, 2021 at 12PM Pacific / 3PM Eastern
  • Duration
    1 Hour
  • Cost
    $0 (Free)
  • Want Access?
    Register to view the recording.


Upskilling, designed mainly for those already on the job, is the process of teaching employees new or additional skills. Upskilling, or reskilling, traditionally costs less than replacing employees with skilled new employees. With an expensive price tag and high stakes, upskilling has surged across organizations worldwide thanks to digital transformation. Several influences have caused this massive upskilling, including:
  • Technology is now an fundamental part of many jobs. Additional training is needed to ensure that employees are productive
  • Technology is rapidly changing. There is a rush to ensure skills are current to meet these technology shifts
  • Digital skill gaps exist for some new employees. Many educational systems do not provide proper training for the skills necessary in today’s workforce
  • Other skills are needed to support productivity and efficiency
This session will describe the comprehensive planning, design, and execution needed for upskilling. The challenge is to ensure that all components work seamlessly to generate positive results. Taking a systematic approach will allow you to successfully show the value that upskilling has delivered to the organization.
After attending this session, participants should be able to:
  1. Describe the need for upskilling
  2. Identify the approaches for upskilling
  3. Take steps to make upskilling focused and successful
  4. Show the value of the upskilling project

About Jack Phillips, Ph.D.

Jack J. Phillips, Ph.D., is a world-renowned expert on accountability, measurement, and evaluation. A former bank president, Phillips consults for Fortune 500 companies and major global organizations. The author or editor of more than 75 books, including Show the Value of What You Do (Berrett-Kohler, 2022), he conducts workshops and presents at conferences globally.

Jack has served as training and development manager at two Fortune 500 firms, as senior human resource officer at two firms, as president of a regional bank, and as management professor at a major state university. He has served on the boards of several private businesses, nonprofits, and associations, including the American Society for Training and Development, the National Management Association, and the International Society for Performance Improvement, where he served as president (2012-2013).

Jack has been recognized and awarded for his work by numerous professional organizations, including receiving the 2022 Association of Talent Development (ATD) Talent Development Thought Leader Award along with his wife and ROI Institute co-founder, Patti P. Phillips, Ph.D. Jack was presented the Distinguished Contributor Award by the Center for Talent Reporting (CTR) in 2019. Also in 2019, Jack and Patti were recognized as two of the Top 50 world leaders in coaching by the Thinkers50 organization and were also listed as top finalists for the Marshall Goldsmith Distinguished Achievement award in coaching. ROI Institute was the winner of the Measurement, Testing, and Assessment category of the 2019, 2020, and 2021 Training Magazine Network Choice Awards program. SHRM presented Jack with its highest creativity award for an ROI study and awarded an ROI Institute book with a best book award. Phillips served as President of the International Society for Performance Improvement from 2012–2013 and was the recipient of ISPI's prestigious Thomas F. Gilbert Award in 2018. His work has been featured in the Wall Street Journal, BusinessWeek, and Fortune magazine, and he has been interviewed by several television programs, including CNN. Learn more at



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