Upskilling, designed mainly for those already on the job, is the process of teaching employees new or additional skills. Upskilling, or reskilling, traditionally costs less than replacing employees with skilled new employees. With an expensive price tag and high stakes, upskilling has surged across organizations worldwide thanks to digital transformation. Several influences have caused this massive upskilling, including:

• Technology is now an fundamental part of many jobs. Additional training is needed to ensure that employees are productive
• Technology is rapidly changing. There is a rush to ensure skills are current to meet these technology shifts
• Digital skill gaps exist for some new employees. Many educational systems do not provide proper training for the skills necessary in today’s workforce
• Other skills are needed to support productivity and efficiency

 
This session will describe the comprehensive planning, design, and execution needed for upskilling. The challenge is to ensure that all components work seamlessly to generate positive results. Taking a systematic approach will allow you to successfully show the value that upskilling has delivered to the organization.
 
Objectives
After attending this session, participants should be able to:

1. Describe the need for upskilling
2. Identify the approaches for upskilling
3. Take steps to make upskilling focused and successful
4. Show the value of the upskilling project

 

Jack J. Phillips, Ph.D., chairman of ROI Institute, Inc., is a world-renowned expert on accountability, measurement, and evaluation. Phillips provides consulting services for Fortune 500 companies and major global organizations. The author or editor of more than 100 books, he conducts workshops and presents at conferences globally. He has conducted hundreds of evaluation studies and helped thousands of professionals demonstrate the impact and ROI of their work.