Making Upskilling Work


Jack phillips
Chairman, ROI Institute
Webinar Recording Details
  • Category
  • Date and Time
    Thu, Oct 28, 2021 at 12PM Pacific / 3PM Eastern
  • Duration
    1 Hour
  • Cost
    $0 (Free)
  • Want Access?
    Register to view the recording.


Upskilling, designed mainly for those already on the job, is the process of teaching employees new or additional skills. Upskilling, or reskilling, traditionally costs less than replacing employees with skilled new employees. With an expensive price tag and high stakes, upskilling has surged across organizations worldwide thanks to digital transformation. Several influences have caused this massive upskilling, including:
  • Technology is now an fundamental part of many jobs. Additional training is needed to ensure that employees are productive
  • Technology is rapidly changing. There is a rush to ensure skills are current to meet these technology shifts
  • Digital skill gaps exist for some new employees. Many educational systems do not provide proper training for the skills necessary in today’s workforce
  • Other skills are needed to support productivity and efficiency
This session will describe the comprehensive planning, design, and execution needed for upskilling. The challenge is to ensure that all components work seamlessly to generate positive results. Taking a systematic approach will allow you to successfully show the value that upskilling has delivered to the organization.
After attending this session, participants should be able to:
  1. Describe the need for upskilling
  2. Identify the approaches for upskilling
  3. Take steps to make upskilling focused and successful
  4. Show the value of the upskilling project

About Jack Phillips, Ph.D.

Dr. Jack J. Phillips, a world-renowned expert on accountability, measurement, and evaluation, is chairman of ROI  Institute, Inc. Phillips provides consulting services for Fortune 500 companies and major global organizations. He has been directly involved in conducting more than 200 ROI studies and has trained more than 5,000 managers and professionals to conduct evaluation studies. The  author or editor of more than 100 books, he conducts workshops and presents at conferences globally. His most recent book is ROI in Marketing: The Design Thinking Approach to Measure, Prove, and Improve the Value of Marketing (McGraw-Hill, 2021).

Phillips has received several awards for his books and work. The American Society for Training and Development  gave him its highest award, Distinguished Contribution to Workplace Learning and Development for his work on  ROI. His work has been featured in the Wall Street Journal,  BusinessWeek, and Fortune magazine. He has been interviewed by several television programs, including CNN. Phillips served as President of the International Society for Performance Improvement in 2012-2013.



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