Designing Virtual Learning to Deliver Impact and ROI

Speaker

Jack phillips headshot
Chairman, ROI Institute
Webinar Recording Details
  • Category
  • Date and Time
    Thu, Mar 04, 2021 at 9AM Pacific / 12PM Eastern
  • Duration
    1 Hour
  • Cost
    $0 (Free)
  • Want Access?
    Register to view the recording.

Handouts


Description

Today, more than ever, there is a need to ensure that virtual learning works to improve organizational outcomes. Because of the surge in work-at-home arrangements and travel restrictions caused by the COVID-19 crisis, most learning has shifted to virtual learning. This requires program owners to design virtual learning with desired outcomes in mind and demonstrate that the virtual format works.

Studies show that virtual learning often breaks down when measured at the application level (using what was learned) and impact level (the business impact connected to learning). However, this breakdown can be avoided. To secure the support and funding that virtual learning needs, it must deliver business results. This session highlights an ROI study that shows how virtual learning delivered business value in terms that executives, sponsors, and funders appreciated and understood.

This session explains how designers, developers, providers, and program owners can ensure that technology-based learning will deliver desired results by applying design-thinking principles that focus on delivering application and impact with virtual learning.

Objectives
After attending this session, participants should be able to:
  1. Identify the five levels of outcomes from virtual learning.
  2. Describe why virtual learning fails to deliver application and impact.
  3. Explain the need to deliver impact and ROI for selected virtual learning programs.
  4. Design virtual learning to deliver application, impact, and ROI, using design-thinking principles.
  5. Plan next steps to ensure virtual learning delivers business value. 

Materials
Tools, templates, case studies, job aids, and a chapter from the book, Measuring Success of Learning Through Technology, will be provided to participants who attend this session.

About Jack Phillips, Ph.D.

Jack J. Phillips, Ph.D., is a world-renowned expert on accountability, measurement, and evaluation. A former bank president, Phillips consults for Fortune 500 companies and major global organizations. The author or editor of more than 75 books, including Show the Value of What You Do (Berrett-Kohler, 2022), he conducts workshops and presents at conferences globally.

Jack has served as training and development manager at two Fortune 500 firms, as senior human resource officer at two firms, as president of a regional bank, and as management professor at a major state university. He has served on the boards of several private businesses, nonprofits, and associations, including the American Society for Training and Development, the National Management Association, and the International Society for Performance Improvement, where he served as president (2012-2013).

Jack has been recognized and awarded for his work by numerous professional organizations, including receiving the 2022 Association of Talent Development (ATD) Talent Development Thought Leader Award along with his wife and ROI Institute co-founder, Patti P. Phillips, Ph.D. Jack was presented the Distinguished Contributor Award by the Center for Talent Reporting (CTR) in 2019. Also in 2019, Jack and Patti were recognized as two of the Top 50 world leaders in coaching by the Thinkers50 organization and were also listed as top finalists for the Marshall Goldsmith Distinguished Achievement award in coaching. ROI Institute was the winner of the Measurement, Testing, and Assessment category of the 2019, 2020, and 2021 Training Magazine Network Choice Awards program. SHRM presented Jack with its highest creativity award for an ROI study and awarded an ROI Institute book with a best book award. Phillips served as President of the International Society for Performance Improvement from 2012–2013 and was the recipient of ISPI's prestigious Thomas F. Gilbert Award in 2018. His work has been featured in the Wall Street Journal, BusinessWeek, and Fortune magazine, and he has been interviewed by several television programs, including CNN. Learn more at roiinstitute.net.




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