Working from Home: Proactive Planning to Deliver Results


Jack phillips
Chairman, ROI Institute
Patti smaller
CEO, ROI Institute
Webinar Recording Details
  • Category
  • Date and Time
    Tue, Mar 31, 2020 at 12PM Pacific / 3PM Eastern
  • Duration
    1 Hour
  • Cost
    $0 (Free)
  • Want Access?
    Register to view the recording.


Flexible work systems have been in operation for years, but now that so many workers are being forced to transition to work-from-home arrangements because of the novel Coronavirus (COVID-19) outbreak, it’s imperative to be as prepared as possible to deliver results while working remotely. With today’s advancements in technology and digital tools and resources readily available, it’s suggested that many employees can now work in any place, at any time, with no problems. The primary goal is to plan your work and work your plan to achieve results. The secondary goal is to continue remote working when the panic is over.

The current situation is a great opportunity to show the value of working from home from all perspectives. From the employer perspective, a positive ROI can be achieved if office space costs are avoided, employee morale is increased, and the spread of illness is decreased or prevented. Recent studies show major improvements in areas such as productivity, retention, and absenteeism. From the employee perspective, this is a definite win with increased flexibility, lower transportation costs, reduced stress, improved work-life balance, and added convenience. Given today’s travel bans and restrictions, working from home is the ideal solution. Additionally, environmentalists say that this is the most positive step an organization can take to proactively reduce their carbon footprint by reducing commuter traffic.

Patti and Jack Phillips have worked at home for over 20 years, along with many of the ROI Institute staff members, and they will share their experiences. There are barriers to making these arrangements work—such as manager resistance. Many managers must physically see employees to know they are working. Also, some managers may lack trust and are not fully prepared to manage remotely. For some employees, telecommuting may create a sense of loneliness and lack of engagement with their team or organization. Some employees may feel that their careers will suffer, or they will miss out on important opportunities if they work from home.

When these factors are considered and addressed properly as programs are designed, flexible work systems will be a win for the organization, the employees, and the environment. This session demonstrates the steps that can be taken to successfully show the value, including impact and a positive ROI.

After attending this session, participants will be able to:
1. Explore how flexible work systems should be implemented and sustained.
2. Identify the success factors for working remotely.
3. Take the necessary steps to show the value of working remotely.

Every attendee to this webinar will receive a copy of the 30-page case study, “Measuring ROI in a Work-at-Home Program” from the book, Proving the Value of HR, 2nd edition by Jack and Patti Phillips, published by the Society for Human Resource Management.

About Jack Phillips, Ph.D.

Dr. Jack J. Phillips, chairman of ROI Institute, Inc., is a world-renowned expert on accountability, measurement, and evaluation. Phillips provides consulting services for Fortune 500 companies and major global organizations. The author/editor of more than 100 books, he conducts workshops and presents at conferences worldwide. His work has been featured in the Wall Street Journal, BusinessWeek, Fortune magazine, and National Geographic. He has been interviewed by several television programs, including CNN.
Dr. Phillips has served on the boards of several private businesses, including two NASDAQ companies, several nonprofits, and associations, including the American Society for Training and Development (ATD), the National Management Association (NMA), and the International Society for Performance Improvement (ISPI), where he served as president. ATD presented Jack its highest award, Distinguished Contribution to Workplace Learning and Development, for his work on ROI.

About Patti Phillips, Ph.D.

Patti P. Phillips, Ph.D., CEO of ROI Institute, Inc., is a renowned leader in measurement and evaluation. Patti helps organizations implement the ROI Methodology®️ in more than 70 countries around the world.

Since 1997, Patti has been a driving force in the global adoption of the ROI Methodology and the use of measurement and evaluation to drive organization change. Her work as an educator, researcher, consultant, and coach supports practitioners as they develop their own expertise in an effort to help organizations and communities thrive. Her work spans private sector, public sector, nonprofit, and nongovernmental organizations.

Patti serves as a member of the Board of Trustees of the United Nations Institute for Training and Research (UNITAR). She serves as chair of the Institute for Corporate Productivity (i4cp) People Analytics Board; Principal Research Fellow for The Conference Board; board chair of the Center for Talent Reporting (CTR); and is an Association for Talent Development (ATD) Certification Institute Fellow. She also serves on the faculty of the UN System Staff College in Turin, Italy.

Patti has authored or edited more than 75 books on the subject of measurement, evaluation, analytics, and ROI. Her work has been featured on CNBC, Euronews, and in more than a dozen business journals.



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