Working from Home: Proactive Planning to Deliver Results


Jack phillips headshot
Chairman, ROI Institute
Patti phillips headshot (1)
CEO, ROI Institute
Webinar Recording Details
  • Category
  • Date and Time
    Tue, Mar 31, 2020 at 12PM Pacific / 3PM Eastern
  • Duration
    1 Hour
  • Cost
    $0 (Free)
  • Want Access?
    Register to view the recording.



Flexible work systems have been in operation for years, but now that so many workers are being forced to transition to work-from-home arrangements because of the novel Coronavirus (COVID-19) outbreak, it’s imperative to be as prepared as possible to deliver results while working remotely. With today’s advancements in technology and digital tools and resources readily available, it’s suggested that many employees can now work in any place, at any time, with no problems. The primary goal is to plan your work and work your plan to achieve results. The secondary goal is to continue remote working when the panic is over.

The current situation is a great opportunity to show the value of working from home from all perspectives. From the employer perspective, a positive ROI can be achieved if office space costs are avoided, employee morale is increased, and the spread of illness is decreased or prevented. Recent studies show major improvements in areas such as productivity, retention, and absenteeism. From the employee perspective, this is a definite win with increased flexibility, lower transportation costs, reduced stress, improved work-life balance, and added convenience. Given today’s travel bans and restrictions, working from home is the ideal solution. Additionally, environmentalists say that this is the most positive step an organization can take to proactively reduce their carbon footprint by reducing commuter traffic.

Patti and Jack Phillips have worked at home for over 20 years, along with many of the ROI Institute staff members, and they will share their experiences. There are barriers to making these arrangements work—such as manager resistance. Many managers must physically see employees to know they are working. Also, some managers may lack trust and are not fully prepared to manage remotely. For some employees, telecommuting may create a sense of loneliness and lack of engagement with their team or organization. Some employees may feel that their careers will suffer, or they will miss out on important opportunities if they work from home.

When these factors are considered and addressed properly as programs are designed, flexible work systems will be a win for the organization, the employees, and the environment. This session demonstrates the steps that can be taken to successfully show the value, including impact and a positive ROI.

After attending this session, participants will be able to:
1. Explore how flexible work systems should be implemented and sustained.
2. Identify the success factors for working remotely.
3. Take the necessary steps to show the value of working remotely.

Every attendee to this webinar will receive a copy of the 30-page case study, “Measuring ROI in a Work-at-Home Program” from the book, Proving the Value of HR, 2nd edition by Jack and Patti Phillips, published by the Society for Human Resource Management.

About Jack Phillips, Ph.D.

Jack J. Phillips, Ph.D., chairman, ROI Institute, is a world-renowned expert on accountability, measurement, and evaluation. Phillips provides consulting services for Fortune 500 companies and major global organizations. The author or editor of more than 100 books, he conducts workshops and presents at conferences worldwide.

His expertise in measurement and evaluation is based on more than 27 years of corporate experience in the aerospace, textile, metals, construction materials, and banking industries. Jack has served as training and development manager at two Fortune 500 firms, senior human resource officer at two firms, president of a regional bank, and management professor at a major state university.

Jack has been recognized and awarded for his work by numerous professional organizations, including being named a Choice Award winner by Training Magazine Network for five consecutive years. Jack along with his wife and ROI Institute co-founder, Patti P. Phillips, Ph.D., received ATD’s 2022 Talent Development Thought Leader Award. SHRM presented Jack with its highest creativity award for an ROI study and awarded an ROI Institute book with a best book award. His work has been featured in the Wall Street Journal, BusinessWeek, and Fortune magazine, and he has been interviewed by several television programs, including CNN.

About Patti Phillips, Ph.D.

Patti P. Phillips, Ph.D., CEO of ROI Institute, is a driving force in the global adoption of the ROI Methodology® and using measurement and evaluation to drive organizational change. Her work as an educator, researcher, consultant, and coach supports practitioners as they change their approach to defining and achieving success while improving future results, ultimately adding value to their work, organization, and community. Her work spans the private sector, public sector, nonprofit, and nongovernmental organizations.

Patti serves as vice chair of the Board of Trustees of the United Nations Institute for Training and Research (UNITAR) and faculty of the UN System Staff College in Turin, Italy; chair of the Institute for Corporate Productivity (i4cp) People Analytics Board; Senior Advisor, Human Capital, The Conference Board; board member of the International Federation for Training and Development Organizations (IFTDO); and is an Association for Talent Development (ATD) Certification Institute Fellow. She, along with her husband and business partner, Jack J. Phillips, is the recipient of the 2022 ATD Thought Leader Award, named among the top fifty coaches globally by the Thinkers50 organization, and named a finalist for the Marshall Goldsmith Distinguished Achievement Award for Coaching. 

Patti has authored and edited over 100 books, including Show the Value of What You Do: Measuring and Achieving Success in Any Endeavor (Berrett-Koehler Publishers, September 2022).

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