Demonstrating the ROI in Leadership Development


Patti smaller
CEO, ROI Institute, Inc.
Learning and Development Design Manager, Verizon
Webinar Recording Details
  • Date and Time
    Tue, Oct 01, 2019 at 9AM Pacific / 12PM Eastern
  • Duration
    1 Hour
  • Cost
    $0 (Free)
  • Want Access?
    Register to view the recording.


"Met police accused of wasting £10m on leadership development training programme as crime soars." This front-page, headline news on the London Telegraph sparked a flurry of concerns about how London's metropolitan police were allocating resources, given the needs of the community. This type of concern is not isolated to London. Organizations worldwide spend billions on leadership development; yet, for many organizations, little evidence exists that those investments are paying off.

Join Patti Phillips, CEO of ROI Institute and Katharine Aldana, Learning and Development Design Manager for Verizon, as they demonstrate how you can show the impact and ROI of your leadership development programs. Patti will present an overview of the ROI Methodology; Kat will present the application of the methodology to a leadership development program offered at Verizon. Together they will describe how you can make ROI work for you.

During the session, you will learn how to
  • Calculate an ROI
  • Isolate the effects of leadership development on improvement in key business measures
  • Make ROI work in your organization

About Patti Phillips, Ph.D.

Patti P. Phillips, Ph.D. is CEO of ROI Institute, Inc., the leader in measurement, evaluation, and the use of ROI in learning and development.  She works with organizations in more than 60 countries around the world. Patti serves on the board of Center for Talent Reporting and is an ATD CPLP Certification Institute Fellow. She also serves on the faculty of the UN System Staff College in Turin, Italy, and The University of Southern Mississippi’s Ph.D. in Human Capital Development program, where she helps human resources and learning practitioners develop capability in measurement, evaluation, and human capital analytics. Her work has been featured on CNBC, EuroNews, and in over a dozen business journals. 

Patti’s most recent books include The Business Case for Learning: Using Design Thinking to Deliver Results and Increase the Investment in Talent Development (HRDQ/ATD, 2017) and The Bottomline on ROI 3rd edition (HRDQ, 2017).

About Katharine Aldana

Katharine Aldana is a Design Manager for Verizon, responsible for training needs analysis, learning experience design strategy, and effectiveness evaluation for two client groups consisting of 3500+ employees. Katharine's passion around training effectiveness and the data which tells the impact story led her to complete her ROI certification last year and now she's partnered with the ROI Institute, Inc. as an associate, facilitating classes and discussions to broaden organizations' understanding of the ROI methodology and how the framework can be applied early, during the initial planning process, to improve training effectiveness- not just measure it. 


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